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Social Places survey results

Issued by Social Places

1 Apr 2021

Social Places 2021 local marketing results are here

Social Places has released the stats from the second edition of their annual online local landscape survey. These stats offer insight into how South African consumers engage with businesses online, how their behaviour has changed due to Covid and if aspects such as listings, reviews or star ratings should matter if you're a business owner. Hint: They really do!

“The findings show that online reviews continue to grow exponentially and how businesses are managing these reviews have a direct impact on a business's bottom line.

"Keeping information up to date across channels is also a key factor in converting customers, 63.8% of consumers found incorrect information on Google during lockdown. It is becoming crucial for brands to manage their local presence as customers now expect business details to be correct across multiple digital verticals, in fact, 59,6% of consumers are turning to Google and Facebook to find the most up to date info on a business.

"Further to this, consumers are expecting a more personal interaction from brands online - over 80% of consumers enjoy interacting with local businesses rather than brand head offices and it is becoming critical for brands (especially franchises and multi-location), to refine their strategies and develop authentic interactions with their customers,” said Social Places co-founder Ashleigh Wainstein.

The inaugural report garnered over 3,500 respondents from across the South African landscape.

View full results
Key findings:

View full results
Social Places is a martech company managing listings, reviews, ads, social and bookings for leading global brands including Massmart, McDonald's, Krispy Kreme, Spur Group, Old Mutual and PepKor Group.

Contact oi.secalplaicos@selas for more info.

From humble beginnings in 2013, manually aggregating customer Reviews and updating Listings. Our platform has since expanded to include a listings portal, full omni-channel CRM system, AI, ChatBot, Social Media offering and Bookings system.

Our vision has always been to be an all-inclusive Marketing Technology provider, to always innovate, be agile and empower our customers.

"Always on Brand"

This is the essence of a successful brand and Social Places embodies this mantra in everything we offer. Your brand's info, reputation, conversation & offering is always on in the digital world - Make sure it is Always on Brand.