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Embrace self-service to improve customer experience

Irrespective of industry sector, 81% of customers want to take matters into their own hands and solve queries before reaching out to a contact centre agent...

By Wynand Smit 9 hours ago

How many abandoned online accounts do you have?

For some reason, our online accounts always seem to miss the proverbial 'spring' or 'New Year, new me' cleans ups...

By Riaan Badenhorst 3 days ago

Lessons from the second last Blockbuster in the world

Dargaville, a small town on the banks of the Wairoa River in the North Island of New Zealand with a population of approximately 4,500 people, lost the second-last 'Blockbuster' movie store on Earth a few weeks ago. The last one is in the town of Bend, Oregon in the USA...

By Damon Stapleton 12 Feb 2020

#BehindtheSelfie with... Amanda Cromhout, founder and CEO of Truth Customer Leadership

This week, we go #BehindtheSelfie with Amanda Cromhout, founder and CEO of Truth Customer Leadership and Emerce Commerce, as well as #NedbankIMC2020 speaker...

By Leigh Andrews 12 Feb 2020

SA's 2Engage plans for further growth in Africa and abroad

South African fintech and customer engagement business, 2Engage, is pursuing international growth opportunities...

12 Feb 2020

The rising case of populism and its impact on brands

The term 'populism' usually brings to mind political ideologies where the citizens of a country or region tangibly influence decisions and socio-political landscapes...

By Nonye Mpho Omotola 11 Feb 2020

Digital trends changing advocacy and CRM in 2020

G&G Digital co-founder and MD Michael Gullan presents three digital components that will give your advocacy and CRM strategy an extra boost and help take your business to the next level...

By Michael Gullan, Issued by G&G Digital 10 Feb 2020

CX will drive business in 2020

While it has become easy to fall into the trap of only paying lip service to customer experience (CX), it is one of the most important aspects of doing business in 2020...

By Paul McIntyre 7 Feb 2020

Fresh examples of customer experience innovation

Dooshima Sen, senior client executive at Isobar Nigeria, shares two examples of how they helped some of their brands deliver customer experience innovation...

Issued by Dentsu Aegis Network 6 Feb 2020

Consider your customers in your digital transformation strategy

Most organisations understand the need for digital transformation, with many spending fortunes on investments in digital technologies...

By Brent Haumann 6 Feb 2020

Can AI play a leading role in SA consumer market research?

Working with GroupSolver's innovative technology platform, KLA was able to acquire high-quality data while also providing an engaging respondent experience...

By Caitlin Bauristhene, Issued by KLA - Kaufman Levin Associates 6 Feb 2020

The war for the digital customer moves to the first mile as voice interfaces begin to mature

The shift away from text-based and visual communication to multi-sensory (voice and visual) is one of the most significant trends to emerge from the next wave of artificial intelligence technologies...

By Richard Mullins 5 Feb 2020

Innervation acquires loyalty business from Tritech Media

Innervation Pan African Payment Solutions has acquired African loyalty business, The Loyalty Box, from Tritech Media for an undisclosed amount...

4 Feb 2020

How to build a great customer experience: Cape Town business workshop

React Customer Research, South Africa, extends an invite to all customer service, operations and HR leaders to attend a free workshop in Cape Town on 14 February 2020 on 'How to create a great customer experience'...

Issued by React Customer Research 4 Feb 2020

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