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How blackouts impact the shopper behaviour of everyday South Africans

Billions. By now we all know how much loadshedding cost the South African economy. But what was the cost to South African shoppers trying to get the most out of their rands?...

Issued by 34° 17 hours ago

Six steps to successful customer relationship management

As Easter looms businesses are looking for powerful ways to promote their goods and activate more sales. This should include beefing up customer relationship management (CMR) systems to streamline communication with potential clients and encourage more sales. Here are six steps to sprucing up your CRM and captivating customers at every touch point along the way...

By Eben Esterhuizen 2 days ago

Governance, CX and a tale of data in the insurance industry

Insurance is typically something people resent having to spend money on and is therefore often seen as a grudge purchase...

By Gary Allemann 12 Apr 2019

#StartupStory: iHappify, the new business on the block

The first quarter of 2019 has seen new business development in an uncategorised industry of making people happy...

By Evan-Lee Courie 12 Apr 2019

Bank customer loyalty eroded by vanilla offerings

Core banking products are largely undifferentiated across the various brands, resulting in customers who are becoming increasingly multi-banked...

11 Apr 2019

How employee experience enhances employer branding

An employee experience is defined as what people encounter, observe or feel during the course of their employee journey at an organisation. In short, employee experience is everything an employee experiences at work - their interactions with their boss, their team, work-place infrastructure and a multitude of other things...

By Ravi Panthi 11 Apr 2019

#OrchidsandOnions: RocoMamas has great-looking fare and memorable punchline

Meanwhile, theft is not a great business model, Vodacom. And treating customers as prey will get you an Onion every time...

By Brendan Seery 9 Apr 2019

Bizcommunity sends a clear message that Africa is open for business

The adoption continues for the .africa (dotAfrica) geographic Top Level Domain (gLTD) as Africa's biggest multi-industry website, Bizcommunity, announced the launch of its dotAfrica website...

Issued by dotAfrica 9 Apr 2019

Nigeria's classifieds marketplace boosts presence with OLX deal

Jiji, Nigeria's classifieds marketplace has reached an agreement with OLX to redirect OLX users in Nigeria to Jiji and to acquire OLX businesses in Ghana, Kenya, Tanzania, and Uganda...

8 Apr 2019

Bizcommunity launches BIZ | Daily top story headlines

Bizcommunity is proud to announce the launch of BIZ | Daily - a daily top story round-up, curated from across 18 industry sectors by most impressions and social media shares...

Issued by 8 Apr 2019

Will CX make or break your business?

Spoilt for choice and digitally-empowered, today's customers want exactly what they want, when they want it and the way they want it...

5 Apr 2019

Student Village releases student spend report

Youth agency Student Village has released the results of its 2019 Student Spend report, which paints an entirely different picture to previous years, as a new generation, Gen Z, enters the fray...

5 Apr 2019

PwC releases consumer insights survey for 2019

Anton Hugo, retail & consumer leader for PwC Africa and associate directors Rashaad Fortune and Andries Geertsema presented PwC's 2019 Global Consumer Insights Survey at the Peech Hotel in Johannesburg on 3 April...

3 Apr 2019

Data-led creativity: A marriage that won't separate brands and customers

Today, brands must start embracing data and draw insight from all available sources...

By Charl van Rooyen 2 Apr 2019

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