Helm wins CX Solutions Provider of the Year - Middle East and Africa

On 9 December 2024, the Technology Innovation Awards, hosted by Innovation in Business in the UK, celebrated the pioneers and visionaries redefining the future through cutting-edge technology. Helm, South Africa’s leading innovator in customer experience, proudly took home the title of CX Solutions Provider of the Year 2024 - MEA.

Issued by Helm

10 Dec 2024

Stef Adonis

These awards honour individuals, teams, and organisations that exemplify extraordinary innovation and a relentless drive to inspire progress and ignite change on a global scale.

Stef Adonis, head of marketing at Helm, says the nature of this award makes it a special one.

“People first – that’s the guiding principle behind everything we do,” he says. “Everything we build or design or create must make a difference to the person on the other side of the screen, and improve their experience as a customer. Being recognised internationally for our customer experience impact – for the second time this year – is testament to our approach, and we couldn’t be prouder.”

The winners of the Technology Innovation Awards are determined by a distinguished judging panel and research team from Innovation in Business who evaluate nominees based on their commitment to customer service, guest experience, and innovation. This rigorous, merit-driven process ensures that recognition is awarded not by vote popularity, but by meaningful contributions to the industry.

In addition to this honour, Helm has scooped multiple accolades in 2024 – both with their clients Capitec and DStv, as well as in their own regard. These include:

Four Smarties Awards:

- Customer Journey Marketing – MoneyUp Chat by Capitec
- Social Messaging / Chat Apps / Text Messaging – Slam the Scam (MoneyUp Chat by Capitec)
- Personalisation – DStv Intelligent Sales Assistant
- Lead Generation – DStv Intelligent Sales Assistant

Two New Gen Awards

- Best Revenue Generating Marketing Campaign or Event - DStv Intelligent Sales Assistant
- Best Marketing Automation Award - DStv Intelligent Sales Assistant

ICT Awards

- Collaboration Partner of the Year in the CXO Business category.

Helm remains dedicated to innovation and excellence in the ever-evolving realm of AI and customer experience. Awards like the CX Solutions Provider of the Year at the Technology Innovation Awards affirm that a commitment to the end user ultimately improves the experience for South African businesses.

For more information on Helm and the services it offers, please visit www.helm.africa or book a meeting by clicking here.

20 years of helping Africa's biggest brands turn complex customer realities into simple experiences they can't live without. (Formerly Praekelt Consulting)