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Using analytics to improve performance and enhance client relationships
Using analytics to improve performance and enhance client relationshipsArticle

A key factor in ensuring long-term relationships is quality customer service. By using advanced data analytics, you can better understand your consumer base and deliver on expectations...

Chris Kayiya 15 Sep 2020

Handshakes and promises - a happily ever after or a marriage made in hell
Handshakes and promises - a happily ever after or a marriage made in hellArticle

Sharon Bergmann, ACA financial manager, unpacks the importance of contracts in multi-agency partnerships participating in the pitch process...

Issued by Association for Communication and Advertising 13 Aug 2020

Agency anxiety - managing uncertainty, protocols and business strategy
Agency anxiety - managing uncertainty, protocols and business strategyArticle

Johanna McDowell CEO of IAS, and Brehndan Botha, certified Action Coach business coach, share some thoughts around the importance of recreating certainty in the workplace in ways that are in your control...

Johanna McDowell & Brehndan Botha 31 Jul 2020

"The industry needs to reset, rethink and reposition" - Robyn Campbell
"The industry needs to reset, rethink and reposition" - Robyn CampbellArticle

Recently appointed Machine_ MD Robyn Campbell tells us everything from how the agency is adapting to the new consumer and media environment, to where the industry is at on its journey towards transformation and what it was like joining a new agency during lockdown...

Jessica Tennant 7 Jul 2020

New online resource hub launches to rebuild traveller confidence
New online resource hub launches to rebuild traveller confidenceArticle

Restoring confidence in the travel experience is crucial for the recovery of the business travel sector...

1 Jul 2020

Photo by  on
How agencies need to realign - 'The Suit Life'Article

Times have changed and many companies are having to change the way in which they operate so that they can adapt. Here, Craig Naicker, head of Client Services at CWDi talks about how agencies can realign their business to adapt to the times that we are currently living under...

Craig Naicker 23 Jun 2020

Photo by Headway on .
Lessons from lockdown - the resilience of event organisersArticle

Mary-Clare Tomes, MD of TVinaCard Video Brochures looks into how the events industry is adapting to Covid-19...

Mary-Clare Tomes 26 May 2020

#LockdownLessons: Covid-19 a baptism of fire
#LockdownLessons: Covid-19 a baptism of fireArticle

While the last few months have been a baptism of fire in terms of adapting how most businesses operate, the next six months won't see a return to business as usual pre-Covid-19...

Zahra Mirza, Issued by HKLM 20 May 2020

Business functions to maintain business stability
Business functions to maintain business stabilityArticle

Business continuity plans have become even more valuable as Covid-19 sweeps across the globe forcing us into physical distancing and then lockdown...

3 May 2020

PayFast reports significant spike in business account registrations
PayFast reports significant spike in business account registrationsArticle

PayFast has seen a 226% year-on-year increase in new business account registrations in the food industry since Covid-19 restrictions were put in place...

29 Apr 2020

Photo by @marjanblan on .
3 lessons brands can embrace to survive in a post-Covid-19 worldArticle

Adam Byars from Grid Worldwide unpacks three lessons brands can embrace to survive in a post-Covid-19 world....

Adam Byars 21 Apr 2020

How tech can repair the communication breakdown between recruiters, clients
How tech can repair the communication breakdown between recruiters, clientsArticle

Poor communication has been cited as the top issue businesses face when dealing with recruitment agencies, and one of the key drivers behind clients cutting ties with recruiters...

4 Mar 2020

Jenni-Ruth Coggin joins BMi Research as key account manager
Jenni-Ruth Coggin joins BMi Research as key account managerArticle

BMi Research, a valued insights partner to blue chip companies, has appointed Jenni-Ruth Coggin as a key account manager...

Issued by BMi Research 4 Feb 2020

AECOM appoints new MD for Africa
AECOM appoints new MD for AfricaArticle

Darrin Green has been promoted to managing director, Africa at AECOM, a responsibility he will undertake in addition to his previous role as MD for Civil Infrastructure, Africa...

3 Feb 2020

#BizTrends2020: Data, mobility and content are the key media trends as we enter 2020
#BizTrends2020: Data, mobility and content are the key media trends as we enter 2020Article

This past decade has been a decade of disruption globally...

Cathy Ibal 6 Jan 2020

Brave Group roars and rises up Scopen 2019 rankings
Brave Group roars and rises up Scopen 2019 rankingsArticle

Brave Group has climbed the ladder to be ranked #33 Creative Agency in Overall Ranking in South Africa, and #9 in Agency Performance in South Africa...

Issued by The Brave Group 2 Dec 2019

Kevin Ndinguri, managing director at UM.
#Newsmaker: Kevin Ndinguri, UM's new MDArticle

Full-service media agency UM recently appointed Kevin Ndinguri, who has spent the last year as client managing partner at UM Africa, as MD of the local team...

Jessica Tennant 28 Nov 2019

Machine_'s Sarah Browning-de Villiers and Sanlam's Francois Uys.
6 reasons why client-agency relationships failArticle

In conversation with Sanlam Reality's head of marketing, communications and digital, Francois Uys, Machine's chief content officer Sarah Browning-de Villiers writes about what makes agency-client relationships succeed or fail...

Sarah Browning-de Villiers 18 Nov 2019

Ogilvy COO promoted to top global role
Ogilvy COO promoted to top global roleArticle

Ogilvy South Africa has announced the promotion of Joanna Oosthuizen, Ogilvy South Africa's chief operations officer, to director public relations and influence for Ogilvy's Europe, Middle East and Africa (EMEA) region...

Issued by Ogilvy South Africa 7 Nov 2019

Image credit: Chris Liverani on Unsplash.
Why data is more important than ever to customer experienceArticle

In today's world, the margin between businesses that thrive and those that merely survive is growing increasingly narrow...

Brent Haumann 5 Nov 2019

Hamza Idris (left), an editor with the Daily Trust newspaper, sits with colleague Hussaini Garba Mohammed in their office in the Nigerian capital, Abuja, in February 2019. The office was raided in January by the military, who seized 24 computers. Credit: CPJ/Jonathan Rozen.
Nigerian military targeted journalists' phones, computers with "forensic search" for sourcesArticle

There is a global trend of law enforcement seizing journalists' mobile phones and computers-some of their most important tools. CPJ has documented device seizures around the world, from the United States to Slovakia to Iraq...

Jonathan Rozen 30 Oct 2019

Gallarelli to leave Ogilvy
Gallarelli to leave OgilvyArticle

Ogilvy South Africa is bidding farewell to Group Managing Director Luca Gallarelli, as the industry leader takes leave of the agency 17 years after he first joined...

Issued by Ogilvy South Africa 9 Sep 2019

#WomensMonth: 'If you feel like the tortoise in your life, don't give up'
#WomensMonth: 'If you feel like the tortoise in your life, don't give up'Article

Slovakian by birth, Andrea Gombalova Stevens made South Africa her home many years ago and is currently the franchisee of Just Property Port Elizabeth. She is the epitome of inspirational leadership with a motivational morning regimen to match...

Sindy Peters 15 Aug 2019

How to navigate SA's evolving legal landscape
How to navigate SA's evolving legal landscapeArticle

Most, if not all, industries are constantly evolving and changing. The need for transformation in South African law firms has become a necessity, especially when working with parastatals or the government...

13 Aug 2019

Ole!Connect secures key account wins
Ole!Connect secures key account winsArticle

Ole!Connect, a new breed of service provider, has recently secured a number of key account wins...

Issued by Ole!Connect 7 Aug 2019

#Newsmaker: Tracy Jones on Positive Dialogue's integration into Duke Group
#Newsmaker: Tracy Jones on Positive Dialogue's integration into Duke GroupArticle

Tracy Jones, owner of Positive Dialogue Communications, elaborates on what the Duke Group partnership means for the firm and what she is most looking forward to as a result...

Juanita Pienaar 31 Jul 2019

Image source: Getty/Gallo
New-generation accountants: More than just numbersArticle

A new breed of accountant is emerging. Molded by digital technology and new regulations, these new-generation financial professionals are carving out a place for themselves as strategic business advisors to their companies or clients...

Pieter Bensch 31 Jul 2019

Deep care is the holy grail of client management
Deep care is the holy grail of client managementArticle

Trust of course is central to a solid client relationship. But to build trust, day-to-day client management has to be sincere...

Lynn Madeley, Issued by Havas Johannesburg 11 Jul 2019

#Newsmaker: TBWA\SA Group CEO Sean Donovan promoted to Asia president
#Newsmaker: TBWA\SA Group CEO Sean Donovan promoted to Asia presidentArticle

Sean Donovan, TBWA\South Africa Group CEO, has been tasked with advancing the agency's position across the Asia region, where he'll take on the role of TBWA\Asia president, effective later this year...

Jessica Tennant 10 Jun 2019

Boris Dzhingarov
Why your business needs an account managerArticle

Whether you run a small company or a large corporation, account managers can oversee client relationships, handle difficult customer service scenarios and work with other team members to make the business stronger...

Boris Dzhingarov, Issued by Monetary Library 7 Jun 2019

Account-Based Marketing wins the popular vote
Account-Based Marketing wins the popular voteArticle

The results are in: Digital Kungfu's Account-Based Marketing (ABM) Survey reveals that South African ICT companies believe that the future success of their sales and marketing strategies lie with ABM...

Issued by Digital Kungfu 10 May 2019

For better, but not for worse: why the client/agency relationship isn't like a marriage
For better, but not for worse: why the client/agency relationship isn't like a marriageArticle

"Marriage is the wrong metaphor for the client/agency relationship; it's more like a harem..."

Vicky Gillan 9 Apr 2019

Expertise in every step of the conveyancing process
Expertise in every step of the conveyancing processArticle

From online property listings to tracking the transfer process and registration at the Deeds Office, the appropriate use of technology is a vital tool to expedite real estate transactions...

Issued by LexisNexis 8 Apr 2019

#Newsmaker: "I will always be a print girl" - Brand Cartel's Cilla Thompson
#Newsmaker: "I will always be a print girl" - Brand Cartel's Cilla ThompsonArticle

Brand Cartel's newly appointed Cilla Thompson tells us what it's like to be the oldest in the team and that all the office is missing is literally a pool and a flamingo. Oh and that she's rubbed shoulders with David Beckham and Antonio Banderas on shoot...

Jessica Tennant 12 Mar 2019

New year, new wins, new brutally simple solutions
New year, new wins, new brutally simple solutionsArticle

The always ambitious M&C Saatchi Abel has begun 2019 with a bang by adding several big name brands - including the likes of Tafel Radler and Continental Tyres - to its ever-expanding client list...

Issued by M&C Saatchi Abel 18 Feb 2019

Asking the right questions means that you answer the right question
Asking the right questions means that you answer the right questionArticle

I read an article the other day by Tim Williams, whose wisdom I quote at least three times a week, which suggested that agencies should "Stop Filling Orders and Start Solving Problems"...

Gillian Rightford 22 Jan 2019

4 ways to stay Agile without getting caught up
4 ways to stay Agile without getting caught upArticle

Agility is the power to move quickly, to think and react rapidly...

17 Jan 2019

#NewBiz: BDO appoints The Looking Glass, Alphabet Soup
#NewBiz: BDO appoints The Looking Glass, Alphabet SoupArticle

BDO South Africa has appointed The Looking Glass and Alphabet Soup to launch their first local advertising campaign in line with BDO's merger with Grant Thornton Johannesburg...

8 Nov 2018

Team VML South Africa, presenting at the Red & Yellow School's #DigitalAgencyShowcase. Image via VML SA .
#FairnessFirst: Meet the future of advertisingArticle

The session by VML was my favourite of the first-ever Digital Agency Showcase, because not only was the panel the most representative of the day, but agency leader Jarred Cinman also led the way in letting the 'future of the industry' talk for itself...

Leigh Andrews 2 Nov 2018

#Newsmaker: "Measure, review, react" - Marilyn Nel
#Newsmaker: "Measure, review, react" - Marilyn NelArticle

Marilyn Nel joined BMi Research earlier this year as new research manager to lead the B2B market research department, responsible for building client relationships, guiding clients through research projects and overseeing the research process on all projects...

Jessica Tennant 16 Oct 2018

Jean Archary, development specialist at Old Mutual Wealth
How financial services can avoid that Kodak momentArticle

Once upon a time, a Kodak moment meant immortalising a memory on film. Now, it's synonymous with the brand's notorious failure to accept and embrace the digital revolution which nearly brought the company to its knees...

5 Sep 2018

Ogilvy wins Loeries 2018 in marathon style
Ogilvy wins Loeries 2018 in marathon styleArticle

Ogilvy South Africa took home 23 statues from the 2018 Loeries held in Durban, including its eighth Grand Prix in a row...

Issued by Ogilvy South Africa 21 Aug 2018

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