My Biz

Submit content

My Account


Branding Opinion South Africa

Subscribe & Follow

Advertise your job vacancies

    Elections 2024

    Dawie Roodt returns with some in depth economic analysis regarding the GNU and its future!

    Dawie Roodt returns with some in depth economic analysis regarding the GNU and its future!

    Search jobs

    The power of impact games in building brand loyalty and trust

    This time of the year is critical for all brands, bringing both opportunity and increased competition. For many people, the annual shopping extravaganza is just the beginning of the festive buying season. Therefore it is critical that brands and businesses do everything in their power to encourage, and reward, loyalty among their customers.
    Source © Park Grand  For many people, the annual shopping extravaganza is a critical time for brands to encourage, and reward, loyalty among their customers
    Source © Park Grand Park Grand For many people, the annual shopping extravaganza is a critical time for brands to encourage, and reward, loyalty among their customers

    One way of doing so is to leverage the power of impact games.

    Put simply, impact games is an umbrella term that refers to games that are purpose-driven and the merit of these games is expressed through their ability to add value and promote behaviour change and learning outcomes.

    For organisations of all sizes and across all sectors, impact games can help produce better and more desirable outcomes for customers and employees alike.

    The power of impact games

    If you’re unfamiliar with the term “impact games”, chances are you’re probably familiar with the concept even if you don’t realise it. If you’ve ever encountered a game in your child’s or your own education or seen a game used as a workplace training tool, you’ve witnessed impact games in action.

    These games can mirror the dynamic interactions, structural complexities, and feedback loops that characterise real-world situations and scenarios.

    In doing so, they can encourage and reward the kind of outcomes that organisations want from their employees in a comparatively low-stakes environment.

    Impact games also have massive potential from a consumer perspective too. Organisations in the financial sector have, for example, used impact games to turn complex and boring subjects into engaging activities. That, in turn, can help them better navigate those situations in the real world.

    It should be obvious why those kinds of employee and consumer outcomes are desirable, but impact games have other uses too, particularly when it comes to marketing.

    Impact games and marketing

    The idea of using games for marketing purposes is hardly new.

    In fact, the first in-game adverts appeared as far back as the 1980s. Not long after, brands started putting out their own games (some of which were of questionable quality) as dedicated marketing tools.

    But impact games have slightly different goals.

    Rather than simply trying to build an association between a specific brand and having fun, impact games aim to drive loyalty by providing a way for brands and consumers to exchange and share value.
    Then brands can help build trust among consumers - critical to fostering loyalty which has become more important over the years with the evolving needs and expectations of consumers.

    Impact games in the marketing space also offer the potential to reward customers for their engagement and loyalty in ways that are far more exciting than a simple points balance on the bottom of a till slip.

    As such, impact games potentially have a bigger role to play than ever. Indeed, when you combine that evolution with ongoing digitalisation, they may just provide the best possible way for businesses to engage with consumers in ways that are actually valuable and relevant to them.

    Of course, for any marketing vehicle to be effective, it must be measurable. Impact games offer businesses access to their own customer data, allowing them to build up meaningful insights into consumer behaviours. That, in turn, can result in better decision-making on the business’s end.

    It’s also worth bearing in mind that impact games are readily scalable. That means if a business is seeing success with a test group, it can easily roll out the game to a broader market. As long as the right infrastructure’s in place, it can be as simple as ensuring that more people know that the game is available to play.

    Standing out in the noise

    Ultimately, the festive season can feel incredibly noisy for consumers. Every brand is shouting for their attention, whether it be on the street, in the store, or on any one of the screens they spend most of their days on.

    But the trust and loyalty that those self-same brands crave and seek to reward isn’t built through shouting. For that, they’re much better off investing in impact games to create a meaningful dialogue between brand and consumer.

    About Lebo Lekoma

    Lebo Lekoma is the head of client service for Sea Monster South Africa.
    Let's do Biz