Mobile customer complaints resolved

The wide range of disputes between consumers and wireless application service providers were mostly about unsolicited commercial messages and billing issues. A high percentage of consumers were happy with the outcome after they reported disputes with its members to the organisation.

Its Code of Conduct outlines in detail how the organisation's members should conduct themselves in their interactions with the public, including how they advertise their services, their billing procedures, unsubscribe procedures, and the type of content they may carry.

The association can sanction members who break the rules with penalties that range from fines to suspension from the organisation. It also provides a mechanism through which members of the public can address grievances with service providers that engage in bad practices such as spamming or misleading consumers about subscription fees.