New research released by Sabre Corporation is aimed at uncovering the opportunities and challenges faced by travellers in Africa today, and to help airlines' growth by providing African travellers with an overall better journey.
Travellers from four countries – South Africa, Nigeria, Kenya and Egypt were surveyed, with those having flown in the past 24 months saying they would spend nearly a quarter more with the introduction of the passport.
But despite a willingness among travellers to spend more on flights, travel in Africa still remains inaccessible to the majority, with only 23% of those surveyed having travelled abroad at all in the last two years. When asked what prevents them from travelling more, the top reasons were:
Travellers also expressed a number of gripes about their current experiences when travelling:
“The results suggest that while travel is inaccessible to many and is difficult for those who do travel, there is a still a strong desire to travel more,” says Dino Gelmetti, vice president, Europe, Middle East and Africa, airline solutions, Sabre.
"Additionally, most of the pain points can be addressed by airlines, and these tweaks could make all the difference to travellers. African carriers currently face tough competition from international rivals that control 88% of African airspace but, as demand for travel increases, African airlines have a real opportunity to win the lion’s share of bookings by addressing the pain points of travellers and going the extra mile to improve their experience.”
Like many other travellers globally, Africans also expressed a strong interest in experiencing a travel journey that was more personalised and appealing to their taste. Respondents said that they would be willing to spend up to $104 per trip on an airline’s extra products and services – such as excess baggage, cabin class upgrades, and special food and beverage – if it improved and personalised their journey.
“Airlines, globally, currently pocket an average of just $16 per passenger on ancillaries, so the fact that African travellers are prepared to spend six times more than that represents a significant retail opportunity for carriers on the continent,” says Gelmetti.
“Airlines will flourish if they invest in technology that can make sense of customer data and use it to offer passengers the right product in the right context at the right time. This technology, which empowers airlines to mirror the personalised shopping tactics already mastered by the online retail industry has been proven to increase ancillary revenue by an average of 10%, and is being used by some of the world’s most forward-thinking carriers.”
