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Smart appliances: too smart for their own good?
Not too long ago, it seemed as if "smart appliances" would be everywhere by now. The technology certainly is there, but the desire - on the part of both manufacturers and customers - simply isn't. Too bad, because the customer relationship is suffering as a result, experts say.
In Internet time, it's been an eon since "smart appliances" were said to be stocked on the near horizon, but many sunsets later (eight years, actually), the futuristic devices are still, well, in the future. One would think the green movement, among other things, would have pushed this concept along.
"During the tech boom and the push to Interent-ize everything, I expected to see an explosion of remote control/remote detection appliances before now," John Ragsdale, vice president of research at the Service and Support Professionals Association, told CRM Buyer. "In my opinion, the stall is due to really bad timing for this emerging industry."
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