"To close, or not to close?" the question that plagues restaurant owners
"To close, or not to close?" the question that plagues restaurant owners

With the curfew still in place and increasing fear around the new strain and second wave of Covid-19 infections, many restaurants are struggling to operate at a profit...

By Evan-Lee Courie 3 days ago

Did Black Friday 2020 give us a glimpse into the future of retail?
Did Black Friday 2020 give us a glimpse into the future of retail?

Traditionally, scenes from global Black Friday sales depict packed stores and long lines of shoppers fighting to secure the best deals. But in 2020, the annual shopping holiday looked a little different...

By Nick Durrant, Issued by Bluegrass Digital 20 Jan 2021

Great customer experiences can be manufactured
Great customer experiences can be manufactured

Great customer experience is understood by most businesses. By providing outstanding customer experience they know it will help their organisation stand out from competitors while fostering loyalty and trust...

By Brent Haumann 18 Jan 2021

#BizTrends2021: Confessions of a drinks salesman
#BizTrends2021: Confessions of a drinks salesman

A light-hearted take on drinks mega-trends for the year ahead...

By Rowan Leibbrandt 15 Jan 2021

Embrace the 'inclusion revolution'
Embrace the 'inclusion revolution'

Given that 70% of consumers prefer to buy from brands that are inclusive, marketers are embracing the "inclusion revolution" by means of ad campaigns, social content and CSI initiatives...

By Nicky Brand 14 Jan 2021

#BizTrends2021: Covid and the evolution of loungewear
#BizTrends2021: Covid and the evolution of loungewear

Our current homebound reality will continue to influence purchasing decisions. The demand for indoor fitness, remote working, and therefore comfortable yet stylish attire, presents an opportunity for fashion businesses...

By Nicola Cooper 13 Jan 2021

#BizTrends2021: Recalibrating for diminished growth - resolutions for 2021
#BizTrends2021: Recalibrating for diminished growth - resolutions for 2021

Despite the dissemination of vaccines in the months ahead, a larger portion of consumer spending will be impacted by recessionary conditions...

By Ailsa Wingfield 11 Jan 2021

#BizTrends2021: Franchising post-Covid - 5 trends to watch
#BizTrends2021: Franchising post-Covid - 5 trends to watch

The franchise industry has proven itself to be resilient, innovative and collaborative, which is why it still survives. But it will need all these qualities, and more, to weather and adapt to what will continue to be a testing time...

By Morne Cronje 8 Jan 2021

#BizTrends2021: Consumer habits and shopping preferences
#BizTrends2021: Consumer habits and shopping preferences

Brands need to be clear on consumers changing habits, specifically around their desire to connect with others and how they spend their time on shopping preferences...

By Jason Stewart 6 Jan 2021

#BizTrends2021: Move to minimal in 2021
#BizTrends2021: Move to minimal in 2021

For 2020, we all predicted a year of "20 plenty". But while we craved abundance and luxury, the year was instead one filled with tumultuous learnings and ongoing change...

By Leigh Crymble 6 Jan 2021

Richard dos Santos
#BizTrends2021: 2021 holds supply chain profession's greatest endeavour ever

With the worldwide roll-out of a Covid-19 vaccine, life and economies could potentially see a return to some semblance of normality by the end of 2021...

By Richard dos Santos 6 Jan 2021

#BizTrends2021: Humanise your brand with sustainable advertising
#BizTrends2021: Humanise your brand with sustainable advertising

In the last 20 years, there has been an increased call for companies and corporates to behave in a socially, economically and environmentally way to foster a culture of sustainability. Across the globe, we have seen boards put a greater emphasis on sustainability...

By Nombini Mehlomakulu 6 Jan 2021

Delivering your customer experience at every customer touchpoint
Delivering your customer experience at every customer touchpoint

Customer experience is the driving force behind every business as it gives companies a competitive edge that earns customer loyalty and attracts new customers...

By Paula Sartini 22 Dec 2020

Get connected in 2021, or else...
Get connected in 2021, or else...

Forrester predicts that 2021 will be the year that companies accelerate digital transformation while focusing on customer experiences (CX) and the platforms and technologies designed to enhance them. This is a view shared by many. The world has certainly changed in 2020 and so have customers. But as a business, have you?

By Wynand Smit 21 Dec 2020

#FreshOnTheShelf: New from Fitch & Leedes, Bernini and Cadbury
#FreshOnTheShelf: New from Fitch & Leedes, Bernini and Cadbury

In #FreshOnTheShelf, we round up our pick of food and beverage products that have hit the shelves recently...

By Lauren Hartzenberg 14 Dec 2020

Egg aims to disrupt SA retail's status quo
Egg aims to disrupt SA retail's status quo

"The world is not as it was, and neither is retail. A new approach was needed that challenged the status quo and offered a way for local brands to be seen and bring excitement back to shopping malls..."

By Lauren Hartzenberg 11 Dec 2020

Cybercrime risks are ruining the gains made over the last year
Cybercrime risks are ruining the gains made over the last year

While online merchants are revelling in the excellent growth of new customers, fraudsters are also migrating online and, if left unchecked, these bad actors could destroy the windfall of this new customer acquisition...

By Brendon Williamson 11 Dec 2020

UCook delivers crafted convenience
UCook delivers crafted convenience

With launches of both a market box and a frozen ready-made Craft Meals range this year, UCook is evolving into a nimble provider of convenient food solutions...

By Lauren Hartzenberg 10 Dec 2020

The case for supporting small businesses in your community
The case for supporting small businesses in your community

By supporting local businesses, we are in turn supporting the local economy and ensuring that significantly more money enters and stays within the community...

By Yael Geffen 4 Dec 2020

Digital company acquisitions to face closer scrutiny by competition authorities
Digital company acquisitions to face closer scrutiny by competition authorities

The Competition Commissioner during the Commission's Annual Conference (in November 2020), noted that the Commission will take a "decisive and proactive stance to ensure the balance of economic forces favour a shift to facilitating entry and a more competitive digital economy"...

By Burton Phillips 1 Dec 2020

Gap brand returns to SA with first store opening in Gauteng
Gap brand returns to SA with first store opening in Gauteng

A standalone Gap store opened at the Mall of Africa in Midrand on Thursday, 26 November, signalling the return of the American clothing and accessories brand to South Africa...

By Lauren Hartzenberg 30 Nov 2020

#IABInsightSeries: The morning after
#IABInsightSeries: The morning after

Jarred Cinman, CEO of VMLY&R South Africa and ACA Board member, talks us through three things he believes the pandemic has changed...

By Jarred Cinman 25 Nov 2020

SA retail brands offering deals for Black Friday 2020
SA retail brands offering deals for Black Friday 2020

Covid-19 has interrupted regular business activities in 2020, including what's become the biggest shopping event on South Africa's retail calendar...

By Lauren Hartzenberg 23 Nov 2020

Unpacking the macro property risks in SA's 3 major provinces post-lockdown
Unpacking the macro property risks in SA's 3 major provinces post-lockdown

Earlier in the year, we discussed the three major provincial regions' (Gauteng, KZN and Western Cape) property markets' ability to handle the major economic shock emanating from the coronavirus-related lockdowns...

By John Loos 16 Nov 2020

#FreshOnTheShelf: New from Nescafé, 4th Street and Fry's
#FreshOnTheShelf: New from Nescafé, 4th Street and Fry's

In #FreshOnTheShelf, we round up our pick of food and beverage products that have hit the shelves recently...

By Lauren Hartzenberg 12 Nov 2020

Connecting with the new natural haircare consumer
Connecting with the new natural haircare consumer

Welcome in the era of the naturalista - the woman who owns her natural beauty and is driving the ever-evolving landscape of natural hair and beauty categories, globally...

By Taryn Gill 10 Nov 2020

#OrchidsandOnions: How to do real sincerity
#OrchidsandOnions: How to do real sincerity

Challenge: lessons for SA Brands from overseas work; Advertisers in this country must 'push reset button' and come up with new material...

By Brendan Seery 10 Nov 2020

#ConsciousLiving: How the Vegan and Plant-Powered Show is harnessing the new virtual event space - Q&A with Heidi Warricker
#ConsciousLiving: How the Vegan and Plant-Powered Show is harnessing the new virtual event space - Q&A with Heidi Warricker

This year's Festive Vegan and Plant-Powered Show (FVPPS), set to take place online on Saturday, 28 November 2020, will play host to a wide range of plant-based food and lifestyle brands...

By Ruth Cooper 10 Nov 2020

Beyond discounts: How tech can help keep customers happy all year round
Beyond discounts: How tech can help keep customers happy all year round

Recent consumer trends have made one thing clear: shoppers have higher expectations than ever before - and for brands looking to stay ahead, it's time to rise to the challenge of meeting them...

By Robin Fisher 5 Nov 2020

#ConsciousLiving: Ashaki driving purpose-led beauty through impact sourcing
#ConsciousLiving: Ashaki driving purpose-led beauty through impact sourcing

Through her natural haircare brand Ashaki, Nthabiseng 'Joy' Duff has set out to prove that the beauty industry can be a positive force for change...

By Lauren Hartzenberg 30 Oct 2020

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