CRM, CX, UX News

BizTrendsTV

RAPT BizTrendsTV: Carmen Murray: The Analogue Renaissance – A return to real-world connection

Subscribe & Follow

The Lead Creative

The Lead Creative: Unpacking Cannes 2025 with Xolisa Dyeshana and Saf Sindhi

Advertise your job vacancies

Jobs

Senior Digital Designer Johannesburg, Cape Town

More jobs Submit a job Open account

Multimedia

All Galleries Audios Videos

Birdwatching at The Loeries Episode 3: The Energy Episode

Birdwatching at The Loeries Episode 2: The Emotion Episode

Source: © 123rf The Broadcast Research Council of South Africa has appointed GfK (an NIQ company) to design and deploy the country’s new total video measurement service

BRC announces continuity with GfK appointment as Nielsen exits SA

Source: © 123rf Customer expectations are rising fast. They expect real-time answers on the channels they already use every day. In South Africa, that channel is WhatsApp

How and why WhatsApp is SA's biggest CX opportunity

FNB eBucks dominates South African Loyalty Awards 2025

FNB eBucks dominates South African Loyalty Awards 2025

Tribeca PR's managing partner Davina Malan shares seven ways to build loyalty and keep clients with you for the long term (Image supplied)

7 ways to build loyalty and retain clients in the long term

Source: © 123rf Customer expectations are rising fast. They expect real-time answers on the channels they already use every day. In South Africa, that channel is WhatsApp

How and why WhatsApp is SA's biggest CX opportunity

3 days

FNB eBucks dominates South African Loyalty Awards 2025

FNB eBucks dominates South African Loyalty Awards 2025

3 days

More news

Sunshinegun expands offering with full-service digital capability

Sunshinegun expands offering with full-service digital capability

Sunshinegun 6 Jun 2025

Liezel Jonkheid is the director and founder of the Consumer Psychology Lab. Source: Supplied.

Transform your business culture through customer experience

Liezel Jonkheid 6 Jun 2025

Leading with courage and conviction to shape the future of CX

Leading with courage and conviction to shape the future of CX

Jeané van Greunen, Helm 3 Jun 2025

Temu highlighted at Google I/O 2025

Temu highlighted at Google I/O 2025

2 Jun 2025

Sunshinegun awards UX/UI Design scholarship to Masego Matlotleng

Sunshinegun awards UX/UI Design scholarship to Masego Matlotleng

Sunshinegun 29 May 2025

All about YOU! Putting YOU in YOUth Month on Biz!

All about YOU! Putting YOU in YOUth Month on Biz!

Bizcommunity.com 20 May 2025

7 benefits of customer reviews and how to get more

7 benefits of customer reviews and how to get more

Domains.co.za 7 May 2025

Ocean Basket’s first burger? Head of food, Alet Kilchenmann, serves up menu innovation

Ocean Basket’s first burger? Head of food, Alet Kilchenmann, serves up menu innovation

Danette Breitenbach 6 May 2025

Helm wins for AI and automation at the Business Excellence Awards

Helm wins for AI and automation at the Business Excellence Awards

Helm 30 Apr 2025

Source: © 123rf Melanie Campbell, Rapt Creative says in today’s hyper-fragmented, choice-saturated marketplace, loyalty doesn’t just happen, it’s engineered

6 ways to build brand loyalty that lasts

Melanie Campbell 17 Apr 2025

Is it the end of traditional CX and the rise of consumer dictatorship?

Is it the end of traditional CX and the rise of consumer dictatorship?

Dheeraj Gowrie 9 Apr 2025

Source:

Digital footprints not as reliable as believed, warns new marketing study

Karabo Ledwaba 3 Apr 2025

What if true growth was measured in moments, not numbers?

What if true growth was measured in moments, not numbers?

YOUKNOW Technologies 3 Apr 2025

Subaru South Africa and ghd expand digital partnership with Algorithm

Subaru South Africa and ghd expand digital partnership with Algorithm

Algorithm Agency 28 Mar 2025

You built a great website, but my agent doesn’t care!

You built a great website, but my agent doesn’t care!

Andre Fredericks, Sanlam Fintech 28 Mar 2025

Adidas SA appoints Kate Woods as general manager

Adidas SA appoints Kate Woods as general manager

19 Mar 2025

Source:

Unlock hidden revenue: How to turn your data into a profit powerhouse

Gil Sperling 18 Mar 2025

Liezel Jonkheid is director and founder of the Consumer Psychology Lab. Source: Supplied.

The hidden pitfalls of relying solely on NPS and CSAT scores

Liezel Jonkheid 12 Mar 2025

Google’s 2025 Hustle Academy applications now open

Google’s 2025 Hustle Academy applications now open

12 Mar 2025

Accelerating action against gender bias in AI

Accelerating action against gender bias in AI

Henda Scott, Helm 12 Mar 2025

Why brands should stop hiding from their customers

Why brands should stop hiding from their customers

BrandLove 6 Mar 2025

YOUKNOW Technologies adds HubSpot CRM to its premium technology stack

YOUKNOW Technologies adds HubSpot CRM to its premium technology stack

YOUKNOW Technologies 4 Mar 2025

Marcel Swain joins dentsu X to redefine brand engagement in South Africa

Dentsu 3 Mar 2025

The science of service recovery: Why resolving complaints boosts your bottom line

The science of service recovery: Why resolving complaints boosts your bottom line

Chantel Botha, BrandLove 20 Feb 2025

Dentsu X: Shaping the future of experiences

Dentsu X: Shaping the future of experiences

Dentsu 19 Feb 2025

SA company uses AI to break the language barrier

SA company uses AI to break the language barrier

Helm 13 Feb 2025

Andre Le Roux, head of strategy: TBWA\Coastal, talks about trends that drive culture to understand SA shopper (Image supplied)

#BizTrends2025: TBWA\Coastal's Andre Le Roux - Understanding the SA shopper

Andre Le Roux 4 Feb 2025

Why 2025 will redefine loyalty programmes with personalisation at the core

Why 2025 will redefine loyalty programmes with personalisation at the core

Gordon Wilson 31 Jan 2025

Can AI agents improve customer experience in tech support?

Can AI agents improve customer experience in tech support?

Ryan Falkenberg 30 Jan 2025

From speed to smiles: Redefining CX in telecoms

From speed to smiles: Redefining CX in telecoms

Ask Afrika 23 Jan 2025

Let's do Biz