Marketing & Media trends
Industry trends
Sponsors
ICT trends
Agriculture trends
Automotive trends
Construction & Engineering trends
CSI & Sustainability trends
4 trends set to continue or be re-interpreted in the NGO sector
Innocent MasayiraStrengthening NPO skills and processes
Nazeema Mohamed, Feryal Domingo and Soraya JoonasSustainability is key for social investment in 2021
Keri-Leigh Paschal
Education trends
Energy & Mining trends
Digital solutions need small steps to succeed
Xanthe AdamsMining looks ahead to more Covid risk
Ralf HenneckeMining's year ahead will demand deep innovation
Frederick Cawood
Entrepreneurship trends
Finance trends
The 4 themes for the new year
Andrew Duvenage,3 wealth management trends to watch in 2021
Maarten Ackerman4 strategies to rethink investing in SMEs
Kuhle MnisiMicroinsurance ready to reach new heights
Marius BothaFinding alpha in the age of Covid-19
Nema Ramkhelawan-BhanaPurpose or profit. It's not a choice
Mike MiddletonShifting towards a digital - but still human - approach
Henry van Deventer
Healthcare trends
Healthcare innovation in 2021 and beyond
Reynhardt UysAre day hospitals the new trend?
Lee Callakoppen3 emerging medical scheme membership patterns
Nerine BrinkHealthcare innovations to look out for
Moshe Lichtenstein
HR & Management trends
Legal trends
Lifestyle trends
Wine in the wake of corona
Kristen Duff and Gosia Young7 prospects and necessary shifts for the arts
Rucera Seethal
Logistics & Transport trends
Marketing & Media trends
Tech democratisation will set the tone for 2021
Andrew Smit and Johan Walters
Property trends
Auction industry survival depends on going virtual
Joff van ReenenCovid-19 drives new trends in local property market
Marcél du Toit
Retail trends
The rise of D2C
Michael SmollanAcceleration of digital payments
Jonathan SmitSafety vs sustainability - the packaging industry's key conundrum
Nthabiseng MotsoenengThe evolving e-tail landscape
Vilo TrskaThe path forward for retail in 2021
Matthew Leighton
Covid-19
ICT jobs
- Business Analyst Johannesburg
- Business Analyst Johannesburg
- IT Deputy Manager Pretoria
- Senior C# Developer Johannesburg
- Full-Stack .Net Developer Johannesburg
- Senior C#/DevOps Engineer Johannesburg
- Intermediate C# Developer Durban
- Senior C# Full-Stack Developer Cape Town
- C# Front-End Developer - Angular Johannesburg
- Intermediate Front-End Developer Johannesburg
Advertise your job ad on Bizcommunity
#BizTrends2020: 3 human intelligence trends shaping the digital era
While today's operating environment puts businesses under pressure to innovate, the workforce can feel left out and wonder where they fit in. While there's no denying how digitisation is allowing efficiencies in business that were not possible before, Human Intelligence (HI) is still a great commodity for businesses today, and in the future.
Dov Slowatek, CEO of 3Way Marketing |
A good place to start is examining how digital technologies, such as automation and Artificial Intelligence (AI) have not only benefited businesses in driving efficiency but also benefits the human workforce - by cutting out tasks that may be seen as repetitive and mundane.
According to Deloitte’s recent Global Human Capital Trends survey, 41% of respondents are already investing in automation extensively, across multiple functions, to empower their workers to create more value by enabling them to produce better results, and focus on higher-value tasks.
So, here are some trends that we can expect to see in the market in the coming year:
- Empowered people - the biggest misconception is that the digital era is only catered for the digitally skilled.
While digital skills will increasingly be on-demand - if we look at the lead generation scenario, for instance, where understanding what products and services people want is key – this means that while digital tools can process data efficiently, it still takes people to come up with the strategy of how to stoke the lead generation project to apply to people.
As a result, the market will begin to see digital solutions not only augment technical roles, but also drive efficiency in areas like call centres where the typical scenario will be that of an AI-backed chatbot handing over the conversation to the right consultant. - New business opportunities - the reality is that many companies are still struggling to reap the benefits of digital transformation, given that becoming a digital enterprise is no small undertaking.
The required strategic approach simply cannot be implemented without people in mind.
As a result, the broader business scenario will only begin to see true transformation if their digital strategies and initiatives bring new opportunities for staff. Everything from data curation and monitoring; IT systems management; cybersecurity; cultivating and engaging with an eco-system of technology partners; the implementation of automated and intelligent workflows all needed to be adapted with training programmes that focus on digital competencies.
As a result, businesses will begin to understand the technologies available to them, they will also begin to see how HI can truly drive successful adoption and expand on its revenue streams.
After all, these technologies are created and managed by people. - Rise of the digital workforce - for the younger generations coming into the workplace, many who are viewed as the ‘digital natives’, will of course find it easier to form part of the digital eco-system in business – especially as institutions of higher learning also begin to offer digital learning.
So, going into 2020, businesses will begin to assume far more flexible and contingent talent models to rapidly access in-demand skills to allow them to deliver a better and stronger customer experience – all while leveraging HI according to the industries’ demands.
As digital transformation continues to bring exciting changes to the workplace, Human Intelligence is still invaluable and will continue to be - as business offerings are tailored for humans.
Trends will come and go just like industrial revolutions, but people and what they can offer for business will continue to stand the test of time – in 2020 and beyond.
Don't miss BizTrends2021 - 8 keynote speakers forecast trends shaping business in our region! Register now!
Read more: digital era, Digitisation, digitalisation, digital technologies, digital workforce, Biz Trends, trends 2020, #BizTrends2020