ICT

Articles

Yesh Surjoodeen is managing director of HP Southern and Central Africa

#BizTrends2025: African innovation depends on investment and protecting intellectual property

Yesh Surjoodeen 5 Feb 2025

Can AI agents improve customer experience in tech support?

Can AI agents improve customer experience in tech support?

Ryan Falkenberg 30 Jan 2025

#BizTrends2025: Future-focused procurement – embracing change and empowering growth

#BizTrends2025: Future-focused procurement – embracing change and empowering growth

Debbie Tagg 28 Jan 2025

#BizTrends2025: 7 steps to riding the next tech PR industry wave

#BizTrends2025: 7 steps to riding the next tech PR industry wave

Ronelle Bester 22 Jan 2025

Source: Supplied. Privesan Naidoo, Executive: Trading Product VP (card and payments) at Nedbank.

#BizTrends2025: The evolution and future of payments and e-commerce in South Africa

Privesan Naidoo 15 Jan 2025

Source: Freepik.com

Making child safety the foundation of cybersecurity strategy

Anna Collard 2 Dec 2024

Image source: sebastien decoret –

How to add automated voice bots into your call centre: Start simple

Ryan Falkenberg 30 Sep 2024

Can AI help change how businesses view customer service emails?

Can AI help change how businesses view customer service emails?

Ryan Falkenberg 8 Jul 2024

Source: © 123rf Google AI is reshaping the digital advertising ecosystem. Why now? asks Geoff Cohen, partner - DY/DX

Google's generative AI search is another nail in the content coffin

Geoff Cohen, DY/DX 3 Jun 2024

Image supplied. Mbudzeni Neluvhalani, SEO specialist at Nerdware, says understanding SGE's influence is key for maximising website effectiveness in our ever-evolving digital world

Search Generative Experience: It's like magic - and key to website effectiveness

Mbudzeni Neluvhalani 16 May 2024

Widespread adoption of AI is shaping next-gen customer service

Widespread adoption of AI is shaping next-gen customer service

Linda Saunders 26 Apr 2024

Welcome to the era of the AI co-pilot

Welcome to the era of the AI co-pilot

Nick Durrant, Bluegrass Digital 11 Apr 2024

How AI can streamline human capital management for SMEs

How AI can streamline human capital management for SMEs

Dumisani Moyo 3 Apr 2024

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