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Normally, the lease of a property gives rise to two relationships: the relationship between the landlord and the tenant, and the relationship between the tenant and the leased property. However, when the lease is of sectional title property, a third relationship exists: the relationship between the tenant and the body corporate of the sectional title scheme.
The first two relationships are often fairly well understood. Essentially, the tenant must pay the rent and not damage the property, and the landlord must make sure that the property is maintained so that it provides the intended facilities. A tenant is not entitled to withhold the rent even if the landlord fails to maintain the property. The landlord can't just evict the tenant, for whatever reason. An eviction has to be authorised by a court order. These relationships are well defined in the Rental Housing Act.
The relationship between the tenant and the body corporate is interesting because, despite its importance, it is not nearly as clearly defined as the other two relationships in a tenancy. On the one hand, the lease is a contract between the tenant and the owner of the section, and has nothing to do with the body corporate. On the other hand, the tenant lives in the scheme and, in day-to-day living, has more or less the same effects on the scheme as an owner would. Like an owner, a tenant is bound by the rules of the scheme. While it is the duty of the body corporate to enforce the rules, owners also have the duty of ensuring that their tenants comply with the rules. The question is, from a practical point of view, do the trustees deal directly with the tenant if there is a breach of the rules, or do they deal with the owner landlord?
It's best for the trustees to deal directly with the tenant, at least initially, for two reasons:
Visit rather than write, and if the breach of rules continues, write before pressurising the owner to take drastic action.