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Hearst Networks Africa 19 Jan 2026
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Wirelessly streamlining customer services
Wireless mobility helps floor supervisors solve customer problems in real time without the need to put customers on hold or call them back once they've retrieved the necessary information. Floor supervisors can be more efficient, thus decreasing call time, by moving about the office to perform supportive tasks and actively engage with agents.
Contact centres are constantly challenged to improve customer satisfaction and agent productivity. Many are turning to wireless headsets to help meet these challenges.
In a contact center, new wireless headsets help improve call speed resolution of customer problems and enable floor supervisors to remain "on call" and engaged even when they're away from their desks.
Read the full article here.
