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RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

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MacBook Pro 14-inch M4 + Adobe: A new era for creatives starts now

MacBook Pro 14-inch M4 + Adobe: A new era for creatives starts now

17 Jun 2025

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#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Hertex HAUS reopens reimagined Bellville Showroom

#See: Hertex HAUS reopens reimagined Bellville Showroom

RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

RAPT BizTrendsTV: Musa Kalenga - How agentic AI is revolutioning business

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

Taking the pain out of the refund function for retailers and customersShaun Shehab

(Image supplied)

Customer Experience Africa Awards (CXAs) calls for entries

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CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa Summit 2025: Leading the future of customer experience with AI innovationCEM Africa

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Is it the end of traditional CX and the rise of consumer dictatorship?

Is it the end of traditional CX and the rise of consumer dictatorship?

Dheeraj Gowrie 9 Apr 2025

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Digital footprints not as reliable as believed, warns new marketing study

Karabo Ledwaba 3 Apr 2025

What if true growth was measured in moments, not numbers?

What if true growth was measured in moments, not numbers?

YOUKNOW Technologies 3 Apr 2025

Subaru South Africa and ghd expand digital partnership with Algorithm

Subaru South Africa and ghd expand digital partnership with Algorithm

Algorithm Agency 28 Mar 2025

You built a great website, but my agent doesn’t care!

You built a great website, but my agent doesn’t care!

Andre Fredericks, Sanlam Fintech 28 Mar 2025

Adidas SA appoints Kate Woods as general manager

Adidas SA appoints Kate Woods as general manager

19 Mar 2025

Source:

Unlock hidden revenue: How to turn your data into a profit powerhouse

Gil Sperling 18 Mar 2025

Liezel Jonkheid is director and founder of the Consumer Psychology Lab. Source: Supplied.

The hidden pitfalls of relying solely on NPS and CSAT scores

Liezel Jonkheid 12 Mar 2025

Google’s 2025 Hustle Academy applications now open

Google’s 2025 Hustle Academy applications now open

12 Mar 2025

Accelerating action against gender bias in AI

Accelerating action against gender bias in AI

Henda Scott, Helm 12 Mar 2025

Why brands should stop hiding from their customers

Why brands should stop hiding from their customers

BrandLove 6 Mar 2025

YOUKNOW Technologies adds HubSpot CRM to its premium technology stack

YOUKNOW Technologies adds HubSpot CRM to its premium technology stack

YOUKNOW Technologies 4 Mar 2025

Marcel Swain joins dentsu X to redefine brand engagement in South Africa

Dentsu 3 Mar 2025

The science of service recovery: Why resolving complaints boosts your bottom line

The science of service recovery: Why resolving complaints boosts your bottom line

Chantel Botha, BrandLove 20 Feb 2025

Dentsu X: Shaping the future of experiences

Dentsu X: Shaping the future of experiences

Dentsu 19 Feb 2025

SA company uses AI to break the language barrier

SA company uses AI to break the language barrier

Helm 13 Feb 2025

Andre Le Roux, head of strategy: TBWA\Coastal, talks about trends that drive culture to understand SA shopper (Image supplied)

#BizTrends2025: TBWA\Coastal's Andre Le Roux - Understanding the SA shopper

Andre Le Roux 4 Feb 2025

Why 2025 will redefine loyalty programmes with personalisation at the core

Why 2025 will redefine loyalty programmes with personalisation at the core

Gordon Wilson 31 Jan 2025

Can AI agents improve customer experience in tech support?

Can AI agents improve customer experience in tech support?

Ryan Falkenberg 30 Jan 2025

From speed to smiles: Redefining CX in telecoms

From speed to smiles: Redefining CX in telecoms

Ask Afrika 23 Jan 2025

Source: © 123rf Estelle van Tonder, professor of marketing at the University of South Africa, says that while self-service options can further augment the customer experience, in practice, things can (and often will) go wrong in the self-service delivery process

4 ways to ensure positive customer experiences in spite of self-service failures

Dr Estelle van Tonder 15 Jan 2025

How a single system helps signage companies

How a single system helps signage companies

Anton Oosthuizen, QuickEasy Software 14 Jan 2025

President and CEO of Scopen, Cesar Vacchiano examines the trends shaping marketing in 2025 (Image supplied)

#BizTrends2025: Scopen's Cesar Vacchiano - The trends shaping marketing in 2025

Cesar Vacchiano 13 Jan 2025

#BestofBiz 2024: Marketing & Media

#BestofBiz 2024: Marketing & Media

17 Dec 2024

Helm wins CX Solutions Provider of the Year - Middle East and Africa

Helm wins CX Solutions Provider of the Year - Middle East and Africa

Helm 10 Dec 2024

Everlytic’s new API Communicator feature enhances customer engagement across multiple channels

Everlytic’s new API Communicator feature enhances customer engagement across multiple channels

Daniella Graham, Everlytic 9 Dec 2024

Winning customer experience in the medical industry: A GPS for customers

Winning customer experience in the medical industry: A GPS for customers

Ask Afrika 9 Dec 2024

#DisabilityAwarenessMonth: Designing for accessibility and shaping the future of UI/UX design

#DisabilityAwarenessMonth: Designing for accessibility and shaping the future of UI/UX design

Niven Subbadu, BET Software 28 Nov 2024

Source: © 123rf Retail media is just the starting point, signalling a shift toward the broader trend of commerce media

3 ways to unlock the power of commerce media

27 Nov 2024

The 2024 Township CX Report is here

The 2024 Township CX Report is here

21 Nov 2024

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