Most Read

  • Telkom CEO Sipho Maseko to step down
    Telkom has announced that its CEO and executive director Sipho Maseko will step down on 30 June 2022. The telecoms company said the process to appoint a successor is well underway and a designated group CEO will be announced in the not too distant future.
  • How cooking oil brought a moment of joy during a dreadful week
    It is possible that cooking oil prevented more looting in South Africa in the last week than the president, the ANC, the intelligence community, the army and the police combined. This, without question, says something about the versatility of the product. It says even more about the state of the state. When you are shown up by canola, you might want to revisit your strategy. By Howard Feldman
  • Park Advertising launches digital performance unit, Lucid Media
    Performance Media across Search, Social and Programmatic platforms is the single fastest growing area of digital media in South Africa. Combine that with the detailed analysis of campaign management, tagging and ad operations, and it becomes apparent that these highly specialist functions require a highly specialised unit.
  • #BehindtheBrandManager: Meet Tamsin Darroch of Kellogg's South Africa
    Few food brands have the historical connection with consumers around the world as Kellogg's does, having held meaning at the breakfast table for over a century. By Lauren Hartzenberg
  • Transnet hit by cyberattack - Operations disrupted nationwide
    The Transnet Port Terminals website has been hacked, implying that all companies under Transnet have been affected. All Transnet websites were down at the time when reporting was done for this SA Trucker article. The publication cited sources who requested to remain anonymous because they are not allowed to speak to the media.
  • Business unusual for small enterprises on the road to recovery
    The Covid-19 pandemic has hit South Africa's small business sector hard and there are grim statistics to bear this out. Those statistics will not be repeated here. After all, if you are a small business owner setting out on the road to recovery, the last thing you probably want is more details of the toll the pandemic has taken on small enterprises. Far more useful would be some good, solid tips on how to build back better after any business setbacks. By Ameen Hassen
Show more
Advertise on Bizcommunity

Subscribe to industry newsletters

Social media in times of chaos

We can all agree that social media is a powerful tool for individuals and businesses alike. Whether promoting new products or increasing customer engagement - social media platforms offer a plethora of tools and opportunities to engage directly with the audience you seek. But how should we communicate when things get chaotic?

South Africa’s recent spate of violent looting and protests amid a record Covid-19 outbreak is certainly a remarkable and unexpected case in point. While some businesses continued to promote their pre-planned campaigns and posts, others decided to change course reacting to what was happening around them.

Posting etiquette during turbulent times is essential. Things can get tricky really quickly on social media. Some things posted in jest or poor taste can result in a media storm, as we saw with some comments made by South African celebrities about the unrest in Gauteng and KwaZulu-Natal in the past week. From tone-deaf tweets to hastily deleted posts, errors were certainly made.

The state of social media in South Africa

In 2020, budgets were cut, strategies were changed, and priorities were re-looked - but some platforms fared better than others...

By Richard Lord 20 Jul 2021


One year in, Covid-19 has altered everything - including how we use social media. It may feel silly to show happy stories in a pandemic as everything starts to feel inappropriate, but the truth is what is appropriate and not for social media has changed a lot in the past year. The new normal, where many more of our daily interactions are made possible by screens, has forced us to change the way we behave on those platforms, with the messiness and realities of pandemic life crowding out many preconceived ideas.

While we can’t always control what happens to us, businesses and individuals can control how they communicate both internally and externally in a time of crisis. Here are some tips to navigate social media during these times:

Personal and private lines are blurred


Just because you are posting on your private personal account doesn’t exempt you. As soon as you accept followers, your page is no longer personal or private. Always be mindful of what you share, comment, or like on social media. Remember algorithms show the comments and likes of people they think you know.

Show support


Use this as an opportunity to show your support by reposting or congratulating those who are making a real difference. Alternatively, offer to volunteer or donate to a cause that aligns with your core business. Not only will this show that you are relevant, but will also position you as an individual or business that cares about more than just the bottom line.

Don’t be an opportunist


While showing support is vital, don’t cannibalise opportunities just for the sake of it. If a particular cause is far removed from your own – be mindful of how you choose to comment or lend support. Make relevant and realistic links.

The show must go on… but not right now


While the business must continue now is not the time to market or sell – but rather a time to reinforce the values that define leading organisations and individuals. Choose to rather promote messages of unity and brand building instead as people want to engage with purpose-driven brands.

Onwards and upwards as we rebuild SA together.

About the author

Wayne Fleming is the CEO of Valiant Agency Zubeida Goolam is the chief creative officer at Valiant Agency
Comment

Read more: social media, branding
Let's do Biz