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Once upon a time corporate correspondence was generally limited to starchy memos generated - at their boss's behest - by steely-haired keepers of the corporate gates. In the past decade or so, that's all changed and with the almost universal advent of email in the workplace, things have become a lot more egalitarian - and, frankly, sloppy.
"I very seldom use email - call me a Luddite if you will - but in just the past few years I've noticed an atrocious decline in the quality of English used in general correspondence," notes Greville Howard, founder of IRS (Industrial Relations Specialists), a Durban-based outfit with more than a decade's experience under its belt. "Of course, you could get esoteric and argue that a whole new lingua franca is springing up."
Either way, herewith a list of some of the more prevalent "netiquette" breaches, plus a few pointers on what to avoid...