CRM, CX, UX News

Subscribe & Follow

BizTrendsTV

RAPT BizTrendsTV: Faith Popcorn: The people's pushback trend

Promoted

Kfm 94.5 announces 2025 Best of the Cape Awards finalists – voting open

Kfm 94.5 announces 2025 Best of the Cape Awards finalists – voting open

3 days

Advertise your job vacancies

Jobs

Front-End Developer Pretoria
Graphic Design and WordPress Ninja Pretoria

More jobs Submit a job Open account

Multimedia

All Galleries Audios Videos

Birdwatching at The Loeries Episode 3: The Energy Episode

Birdwatching at The Loeries Episode 2: The Emotion Episode

Source: © 123rf Braintree's Eldon Bothma and Hayley Blane talk security within CRM and the value of by-design methodology

CRM security by design, not defaultEldon Bothma and Hayley Blane

The experience paradox: Why better satisfaction scores don't always mean growth

The experience paradox: Why better satisfaction scores don't always mean growthNithi Kumar, Kantar

More news

Why 2025 will redefine loyalty programmes with personalisation at the core

Why 2025 will redefine loyalty programmes with personalisation at the core

Gordon Wilson 31 Jan 2025

Can AI agents improve customer experience in tech support?

Can AI agents improve customer experience in tech support?

Ryan Falkenberg 30 Jan 2025

From speed to smiles: Redefining CX in telecoms

From speed to smiles: Redefining CX in telecoms

Ask Afrika 23 Jan 2025

Source: © 123rf Estelle van Tonder, professor of marketing at the University of South Africa, says that while self-service options can further augment the customer experience, in practice, things can (and often will) go wrong in the self-service delivery process

4 ways to ensure positive customer experiences in spite of self-service failures

Dr Estelle van Tonder 15 Jan 2025

How a single system helps signage companies

How a single system helps signage companies

Anton Oosthuizen, QuickEasy Software 14 Jan 2025

President and CEO of Scopen, Cesar Vacchiano examines the trends shaping marketing in 2025 (Image supplied)

#BizTrends2025: Scopen's Cesar Vacchiano - The trends shaping marketing in 2025

Cesar Vacchiano 13 Jan 2025

#BestofBiz 2024: Marketing & Media

#BestofBiz 2024: Marketing & Media

17 Dec 2024

Helm wins CX Solutions Provider of the Year - Middle East and Africa

Helm wins CX Solutions Provider of the Year - Middle East and Africa

Helm 10 Dec 2024

Everlytic’s new API Communicator feature enhances customer engagement across multiple channels

Everlytic’s new API Communicator feature enhances customer engagement across multiple channels

Daniella Graham, Everlytic 9 Dec 2024

Winning customer experience in the medical industry: A GPS for customers

Winning customer experience in the medical industry: A GPS for customers

Ask Afrika 9 Dec 2024

#DisabilityAwarenessMonth: Designing for accessibility and shaping the future of UI/UX design

#DisabilityAwarenessMonth: Designing for accessibility and shaping the future of UI/UX design

Niven Subbadu, BET Software 28 Nov 2024

Source: © 123rf Retail media is just the starting point, signalling a shift toward the broader trend of commerce media

3 ways to unlock the power of commerce media

27 Nov 2024

The 2024 Township CX Report is here

The 2024 Township CX Report is here

21 Nov 2024

Social Places launches AI responses and sentiment analysis powered by ChatGPT & BARD

Social Places launches AI responses and sentiment analysis powered by ChatGPT & BARD

Leroy Meyer, Social Places 20 Nov 2024

2024 Township CX Report: Insights for brands navigating South Africa's township economy

2024 Township CX Report: Insights for brands navigating South Africa's township economy

Rogerwilco 20 Nov 2024

Source: © 123rf The number of people living alone has grown steadily over the past few decades. Brands have a real opportunity to target this audience

Marketers optimistic as Warc forecasts global ad spend of $1.15tr in 2025

13 Nov 2024

Source: © 123rf South Africans are demonstrating resilience and adaptability in response to inflationary pressures, but this has led to a decline in alcohol and fast food purchases

Inflationary pressures see alcohol and fast food purchases decline

Danette Breitenbach 12 Nov 2024

Discover key township consumer trends: Free webinar on authenticity, connectivity and brand support

Rogerwilco 12 Nov 2024

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audience

Cezanne Joynt 6 Nov 2024

Why seamless digital experiences are crucial for South African retailers

Why seamless digital experiences are crucial for South African retailers

5 Nov 2024

The importance of agile rewards programmes during times of economic uncertainty

The importance of agile rewards programmes during times of economic uncertainty

Kgomotso Zaake 4 Nov 2024

From survivor’s guilt to strength: A journey through cancer and mental health

From survivor’s guilt to strength: A journey through cancer and mental health

Ignition Group 29 Oct 2024

Hyper-personalisation is the future of customer care

Hyper-personalisation is the future of customer care

29 Oct 2024

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

Michael Levinsohn 28 Oct 2024

Why empathy is redefining customer experience in a digital world

Why empathy is redefining customer experience in a digital world

Liezel Jonkheid 22 Oct 2024

Rogerwilco achieves B Corp certification

Rogerwilco achieves B Corp certification

Rogerwilco 21 Oct 2024

Using data to revolutionise customer experiences

Using data to revolutionise customer experiences

21 Oct 2024

How WhatsApp automation can enhance customer service

How WhatsApp automation can enhance customer service

Xander Barnard 16 Oct 2024

Ogilvy celebrates two industry greats at the Loeries

Ogilvy celebrates two industry greats at the Loeries

Ogilvy South Africa 14 Oct 2024

Roanna Williams, chief creative officer and co-founder of Boundless with Ben Wagner

Birdwatching at The Loeries Episode 3: The Energy Episode

12 Oct 2024

Let's do Biz