CRM, CX, UX News in South Africa

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'Change happens when young people believe their voices matter' - Anelisa Zungu

Shan Radcliffe

Youth Day 2025: Equipping the next generation with skills for a changing world

How young South Africans are redefining the hospitality industry this Youth Month

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RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

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#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Hertex HAUS reopens reimagined Bellville Showroom

#See: Hertex HAUS reopens reimagined Bellville Showroom

RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

RAPT BizTrendsTV: Musa Kalenga - How agentic AI is revolutioning business

Sunshinegun expands offering with full-service digital capability

Sunshinegun expands offering with full-service digital capabilitySunshinegun

Liezel Jonkheid is the director and founder of the Consumer Psychology Lab. Source: Supplied.

Transform your business culture through customer experience

By Liezel Jonkheid 6 Jun 2025

Leading with courage and conviction to shape the future of CX

Leading with courage and conviction to shape the future of CX

By Jeané van Greunen 3 Jun 2025

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Source: © Pixabay The latest research from the CMO Council finds that 83% of marketers say optimising media and audience for in-flight campaigns is either extremely (40%) or very (43%) important

2 out of 3 marketers lack confidence in media marketing and advertising strategy

11 Jan 2023

Craig Hannabus, strategy director, Rogerwilco says quality CX will count in 2023

#BizTrends2023: The year of quality not quantity customer experience

Craig Hannabus 9 Jan 2023

Source: © Cup of Couple WPP has acquired Fenom Digital to join WPP’s global commerce capability within Wunderman Thompson

WPP increases global commerce capability through Fenom Digital acquisition

6 Jan 2023

Image supplied. The Saniss Awards recognise healthcare and wellbeing messaging

Saniss Health and Wellbeing Awards recognise fundamental role of advertising

4 Jan 2023

The importance of brand resilience

30 Dec 2022

Image supplied.

What does the ideal customer look like?

Brent Haumann 22 Dec 2022

Source © Everything Possible 71% of consumers feel more strongly about the hybrid experience that blends physical and digital interaction with companies

Current CX strategies for winning and retaining customers fall short

22 Dec 2022

Image supplied: Nathalie Schooling and her son

#BehindtheSelfie: Nathalie Schooling, founder of Nlighten

Emily Stander 14 Dec 2022

Helm hits 1bn messages with DStv Assist

Helm hits 1bn messages with DStv Assist

Helm 13 Dec 2022

How did Covid pre and post affect what channels consumers consume?

How did Covid pre and post affect what channels consumers consume?

Dentsu 6 Dec 2022

SA's first B2B client experience handbook

SA's first B2B client experience handbook

Tinkwe Communications 30 Nov 2022

Source:

2023 trends to expect in marketing, beauty and travel

29 Nov 2022

Tian Horn, Hyland account manager, Southern Africa. Source: Supplied

Keep personalisation from getting creepy - the 5 points of data rule

Tian Horn 25 Nov 2022

Source: ©Olga Yastremska -

Hyper personalisation, enhanced CX pivotal to Black Friday e-commerce campaigns

Kabelo Ngwane 24 Nov 2022

Source: Clicks

South Africa's most popular loyalty programmes revealed for 2022

8 Nov 2022

Source:

CMOs and brands effectively lean into performance-driven content

Julien Fievez 2 Nov 2022

Source © UX Indonesia Brands' number one priority should be customer’s objectives

Brands: Stop having one-night stands and grow up

Craig Hannabus 31 Oct 2022

FutureYouX event - Discussing what's now and next in user experience design

FutureYouX event - Discussing what's now and next in user experience design

MakeReign 28 Oct 2022

Source:

Leveraging data to drive actionable insight on e-commerce platforms

Andrew Dawson 25 Oct 2022

SSource © Clarisse Croset Few companies can get quite as comprehensive a view of a customer’s habits, interests, behaviors, and intentions as programmatic platforms such as Meta and Gooogle.

7 tips to unlock the full power of machine learning for your campaigns

Carli Gey van Pittius 24 Oct 2022

Source © Ford Forld headquarters in Dearborn, Michigan, US

Wieden & Kennedy gains Ford global ad account

21 Oct 2022

Source:

Stop talking about yourself, you lazy marketer

Alex Wright 20 Oct 2022

SA's top loyalty programmes for 2022 revealed

SA's top loyalty programmes for 2022 revealed

14 Oct 2022

Stepping into the future of brand and customer experience

Ask Afrika 10 Oct 2022

#Loeries22: The rise of the metaverse and the question of ethics

#Loeries22: The rise of the metaverse and the question of ethics

Karabo Ledwaba 5 Oct 2022

Free legal help for all South Africans

Free legal help for all South Africans

Helm 29 Sep 2022

Source:

The alignment workshop: Unearthing opportunities

Craig Hannabus 27 Sep 2022

#LunchtimeMarketing: 14 ways entrepreneurs need to evolve and lead

#LunchtimeMarketing: 14 ways entrepreneurs need to evolve and lead

23 Sep 2022

Builders launches Builders+ benefits programme

22 Sep 2022

Journey forms by Social Places

Journey forms by Social Places

Social Places 16 Sep 2022

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