CRM, CX, UX News in South Africa

#YouthMonth

'Change happens when young people believe their voices matter' - Anelisa Zungu

Shan Radcliffe

Youth Day 2025: Equipping the next generation with skills for a changing world

How young South Africans are redefining the hospitality industry this Youth Month

BizTrendsTV

RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

Subscribe & Follow

Advertise your job vacancies

Jobs

Customer Service Johannesburg
Account Executive Cape Town
Chief of Staff Cape Town

More jobs Submit a job Open account

Multimedia

All Galleries Audios Videos

#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Hertex HAUS reopens reimagined Bellville Showroom

#See: Hertex HAUS reopens reimagined Bellville Showroom

RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

RAPT BizTrendsTV: Musa Kalenga - How agentic AI is revolutioning business

Sunshinegun expands offering with full-service digital capability

Sunshinegun expands offering with full-service digital capabilitySunshinegun

Liezel Jonkheid is the director and founder of the Consumer Psychology Lab. Source: Supplied.

Transform your business culture through customer experience

By Liezel Jonkheid 6 Jun 2025

Leading with courage and conviction to shape the future of CX

Leading with courage and conviction to shape the future of CX

By Jeané van Greunen 3 Jun 2025

More news

Source: © Vadim Guzhva Employee branding is a critical component of the customer experience

Employee branding: Critical to customer experience

Paula Sartini 14 Sep 2022

Southfields acquires global consultancy, Migration

Southfields acquires global consultancy, Migration

Southfields 13 Sep 2022

Image supplied: Imran Patel, chief experience officer at VMLY&R

#BehindtheSelfie: Imran Patel, chief experience officer at VMLY&R

Emily Stander 7 Sep 2022

#LunchtimeMarketing: Marketing directly to the consumer

#LunchtimeMarketing: Marketing directly to the consumer

2 Sep 2022

Source:

Did Twitter ignore basic security measures? A cybersecurity expert explains a whistleblower's claims

Richard Forno 2 Sep 2022

Cellfind finalises partnership with Helm

Cellfind finalises partnership with Helm

Helm 30 Aug 2022

Source © Denis Putilov Craig Hannabus is inspired by a talk on CX at the recent CEM Africa 2022 summit

A novel CX concept: we are government's customers

Craig Hannabus 29 Aug 2022

Source:

Trigger the right bias in customers to give your brand an edge

Grant Lapping 25 Aug 2022

SA's R294bn online opportunity - a brave new world of omnichannel integration

SA's R294bn online opportunity - a brave new world of omnichannel integration

23 Aug 2022

Source:

DJ Zinhle's hair brand promises to do better for customer experience

Karabo Ledwaba 22 Aug 2022

#LunchtimeMarketing: Why is TikTok winning at consumer market segmentation?

#LunchtimeMarketing: Why is TikTok winning at consumer market segmentation?

19 Aug 2022

How Hellopeter is helping South African businesses grow

How Hellopeter is helping South African businesses grow

Hellopeter 18 Aug 2022

#LunchtimeMarketing: Improving customer segmentation

#LunchtimeMarketing: Improving customer segmentation

12 Aug 2022

Image supplied: Emma Rijkers, business unit manager at Hook, Line and Sinker

#BehindtheSelfie: Emma Rijkers, business unit manager at Hook, Line and Sinker

Emily Stander 10 Aug 2022

Image supplied: Yuvisti Ramgulam, head of client service for 8909 Digital

#WomensMonth: Yuvisti Ramgulam of 8909 Digital; Answer the call of the challenge

Emily Stander 8 Aug 2022

#LunchtimeMarketing: Professional Services market segment set to soar

#LunchtimeMarketing: Professional Services market segment set to soar

5 Aug 2022

Image supplied: Koni Magatshavha

#BehindtheSelfie: Communications specialist Koni Magatshavha

Emily Stander 3 Aug 2022

SA's top 5 consumer trends and what they mean for your business

SA's top 5 consumer trends and what they mean for your business

Zuko Mdwaba 28 Jul 2022

Machine_ wins Setanta Institute, an education solutions client

Machine_ wins Setanta Institute, an education solutions client

Machine_ 11 Jul 2022

Design thinking proves game changer for SA tech start-up

Design thinking proves game changer for SA tech start-up

Hasso Plattner d-school Afrika 8 Jul 2022

Source: Women on Wheels https://www.womenonwheels.co.za/ Women on Wheels]] Junk Mail Marketplace's online auction has sold almost R30m worth of stock from car auctions

Junk Mail: From print to online

7 Jul 2022

Source:

Avoiding dysfunction in digital teams

Gomolemo Segabutle 7 Jul 2022

Supplied. The township is a place of thriving entrepreneurship

Digital Marketers don't forget to look up

Craig Hannabus 27 Jun 2022

Brightest minds in CX to gather at CEM Africa this August

Brightest minds in CX to gather at CEM Africa this August

23 Jun 2022

Jacques Celliers, CEO of FNB. Source: Supplied

FNB eBucks recognised as loyalty champion in global awards

20 Jun 2022

Source:

Customer referrals as a marketing tool

Heinrich Swanepoel 20 Jun 2022

Source: © everythingpossible The requirement for SQL skills is growing among digital agencies

SQL: increasingly relevant to digital agencies

Francois Jooste 14 Jun 2022

Source: ©dolgachov -

Trust and customer experience as important as products, study reveals

9 Jun 2022

Source: © baucemag The Cell C Extension campaign found its insight in the heart of South African culture – hair salons

Hair salons campaign wins MediaCom SA and Cell C gold

6 Jun 2022

BMW: Transforming to a digital, customer-centric approach

Danette Breitenbach 31 May 2022

Let's do Biz