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SA Digital CX Report: The R1bn lesson in customer advocacy

The results of the 2020 South African Digital Customer Experience (CX) Report reveals that brands need to adopt new strategies to engage, acquire and retain their customers...

1 Jul 2020

The reinvention of retail following Covid-19

The lockdown in South Africa and many other countries around the world to limit the spread of the Covid-19 virus will put significant pressure on an already-strained global economy...

By Cecil Ungerer 23 Apr 2020

Adapting traditional trade strategy for the Covid-19 retail reality

The unloved, underinvested world of traditional trade retailing just became the next key battleground for sales-depleted businesses, says Richard Wells...

By Richard Wells 21 Apr 2020

Baglios' new sound takes customers around the world with every spoonful

By understanding the brand message and target market, DMX was able to curate a unique recipe for Baglios's exceptional in-store journey...

Issued by DMX 24 Mar 2020

Image recognition: Does it actually work for South African retail?

With the advent of the new decade, brands are asking whether image recognition technology works in the South African retail landscape? Does it assist brands in measuring in-store marketing efforts? Is it worth pursuing...

Issued by MegaVision Media 9 Mar 2020

Digital signage trends that drive sales

To uncover how the very latest in digital signage and systems technology transforms the customer journey, DMX attended the Integrated Systems Europe (ISE) and Euroshop exhibitions in February this year...

Issued by DMX 5 Mar 2020

Oh My Cake! elevates the in-store experience with digital menu boards

For bespoke confectioners like Oh My Cake! (OMC), introducing captivating visual content speaks to the brand image of being innovative and contemporary; measurably transforming the in-store customer experience...

Issued by DMX 25 Feb 2020

Connecting with customers on the ground is not dead

There could be light at the end of the tunnel for big brands trying to reconnect with their customers on the ground...

27 Jan 2020

#BizTrends2020: SA trends for brick and mortar stores - the present and the future

It's a new year and a blank page is ready to be filled with the retail story of 2020...

By Beate Stiehler-Mulder and Mariëtte Frazer 22 Jan 2020

#BizTrends2020: Faster and smarter - 8 retail trends for 2020

For the retail sector as a whole - and for physical stores in particular - 2020 will be a year of reinvention...

By Dov Girnun 21 Jan 2020

Top 10 global consumer trends for 2020 - Euromonitor

Market research provider Euromonitor International has released its 'Top 10 Global Consumer Trends 2020' report. The annual report identifies the most impactful trends driving consumer behavior, values and habits in the year ahead...

14 Jan 2020

#BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want

Although this generation has less spending power than Millennials, it is estimated that 40% of consumer spending will be attributed to Generation Z consumers in 2020...

By Semona Pillay 9 Jan 2020

#BizTrends2020: How SA retailers can keep growing in a digital world

Not a week goes by without spotting more headlines about online shopping and the global shift to mobile connectivity...

By Cecil Ungerer 6 Jan 2020

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