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World PR Day

World PR Day 2026: Trust is PR’s greatest currency in the age of the prosumer

The Golden Age of Strategic PR calls for a new interpretation of value

Yolandi de Wet on why relationships remain PR's greatest asset

Robin Fredericks

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Nominations now open for the 2026 Kfm 94.5 Best of the Cape Awards – Powered by Yoco

Primedia Broadcasting Nominations now open for the 2026 Kfm 94.5 Best of the Cape Awards – Powered by Yoco

13 Jul 2026

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Richfield digital experience earns the Mark Awards 2026 shortlisting

Richfield digital experience earns the Mark Awards 2026 shortlistingSo Interactive

Shaping the future of CX at the Africa CX Conference & Awards 2026

Shaping the future of CX at the Africa CX Conference & Awards 2026The Chartered Institute of Customer Management

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Loyalty crisis: South Africans switching brands faster than ever

Loyalty crisis: South Africans switching brands faster than ever

Mosa Ntwampe, Brave Group 6 Nov 2025

Inclusive CX is South Africa’s untapped growth opportunity

Inclusive CX is South Africa’s untapped growth opportunity

Bongani Mdluli, Helm 29 Oct 2025

Process intelligence: The brain behind modern ERP ecosystems

Process intelligence: The brain behind modern ERP ecosystems

Can!do 21 Oct 2025

Rand Merchant Bank (private banking category) is the Ask Africa Orange Index 2025 overall winner

SA consumer is rebalancing under money-related stress

15 Oct 2025

VML Birdwatching at The Loeries | Episode 5: Building a country's brand

Danette Breitenbach 10 Oct 2025

Township shoppers go strategic: 2025 CX Report reveals shifting loyalties

Township shoppers go strategic: 2025 CX Report reveals shifting loyalties

Rogerwilco 7 Oct 2025

Source: © 123rf Murray Hamilton, content director, VML South Africa tackles the “should design inform copy or should copy inform design?”debate

“Should design inform copy or should copy inform design?”

Murray Hamilton 6 Oct 2025

Good service is proactive: A new standard for customer experience

Good service is proactive: A new standard for customer experience

Bruce von Maltitz 6 Oct 2025

How Wonga transformed customer engagement and boosted customer acquisition with Braze

How Wonga transformed customer engagement and boosted customer acquisition with Braze

YOUKNOW Technologies 3 Oct 2025

1st for Women wins Best in Service at the Ask Africa Orange Index Awards

1st for Women wins Best in Service at the Ask Africa Orange Index Awards

Irvine Partners 2 Oct 2025

South African digital banking users call for smarter, more personalised experiences

South African digital banking users call for smarter, more personalised experiences

Human8 1 Oct 2025

2025 township consumer trends: Price-conscious, local-first, social-driven

2025 township consumer trends: Price-conscious, local-first, social-driven

Rogerwilco 30 Sep 2025

Loyalty programmes are transforming into lifestyle ecosystems

Loyalty programmes are transforming into lifestyle ecosystems

19 Sep 2025

CEM Africa heads to Johannesburg on 20 November 2025

CEM Africa heads to Johannesburg on 20 November 2025

CEM Africa Summit 18 Sep 2025

Source: © 123rf The Broadcast Research Council of South Africa has appointed GfK (an NIQ company) to design and deploy the country’s new total video measurement service

BRC announces continuity with GfK appointment as Nielsen exits SA

12 Sep 2025

Source: © 123rf Customer expectations are rising fast. They expect real-time answers on the channels they already use every day. In South Africa, that channel is WhatsApp

How and why WhatsApp is SA's biggest CX opportunity

11 Sep 2025

FNB eBucks dominates South African Loyalty Awards 2025

FNB eBucks dominates South African Loyalty Awards 2025

11 Sep 2025

Tribeca PR's managing partner Davina Malan shares seven ways to build loyalty and keep clients with you for the long term (Image supplied)

7 ways to build loyalty and retain clients in the long term

10 Sep 2025

CEM Africa 2025: The continent’s CX powerhouse raises the bar

CEM Africa 2025: The continent’s CX powerhouse raises the bar

CEM Africa Summit 4 Sep 2025

The winners at Ask Africa 2025 Orange Index presentation for the telecommunications sector (Image supplied)

In telco “good enough” is not good enough

29 Aug 2025

The Township Marketing Podcast: Stories and strategies for marketing success in kasi commerce

The Township Marketing Podcast: Stories and strategies for marketing success in kasi commerce

Rogerwilco 20 Aug 2025

The missing link between AI and great CX

The missing link between AI and great CX

Bruce von Maltitz 19 Aug 2025

The 7th edition of the South African Customer Experience Report has been released (Image supplied)

SA CX Report: The rise of Bothism

Danette Breitenbach 12 Aug 2025

How to turn channel partners into brand advocates

Gordon Wilson 8 Aug 2025

CEM Africa Summit 2025 to tackle the new CX mandate: Connection, trust, and real value

CEM Africa Summit 2025 to tackle the new CX mandate: Connection, trust, and real value

CEM Africa Summit 7 Aug 2025

Matt Deitke originally turned down a lesser offer. Source: X.

Meta breaks records with $250m offer to 24-year-old AI prodigy

5 Aug 2025

Source: © 123rf Braintree's Eldon Bothma and Hayley Blane talk security within CRM and the value of by-design methodology

CRM security by design, not default

Eldon Bothma and Hayley Blane 31 Jul 2025

The experience paradox: Why better satisfaction scores don't always mean growth

The experience paradox: Why better satisfaction scores don't always mean growth

Nithi Kumar, Kantar 30 Jul 2025

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

CEM Africa Summit 29 Jul 2025

Maximise customer loyalty with the right combination of rewards

Maximise customer loyalty with the right combination of rewards

Andrew Solomon 24 Jul 2025

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