CRM, CX, UX News

World PR Day

PR is the voice that shapes the scene

The importance of PR in shaping societal narratives

PR is built on trust and consistency

Evan-Lee Courie

Novus Group's Joe Hamman on earned media as a critical driver of digital visibility

Joe Hamman

Building bridges in a world that needs it more than ever

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RAPT BizTrendsTV: Heidi Patmore – Digital wallets: A gamechanger

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KAIIA: KFC’s AI - A love of chicken in every answer

KAIIA: KFC’s AI - A love of chicken in every answer

14 Jul 2025

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Birdwatching at The Loeries Episode 3: The Energy Episode

Birdwatching at The Loeries Episode 2: The Emotion Episode

How to write emails South Africans want to read (and don’t mark as spam)

How to write emails South Africans want to read (and don’t mark as spam)Everlytic

Helm ranked among top solutions providers in sub-Saharan Africa

Helm ranked among top solutions providers in sub-Saharan AfricaHelm

Why most loyalty programmes fail to turn customers into lifelong fans

Why most loyalty programmes fail to turn customers into lifelong fansRiaz Galant

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VDX.tv releases 2021 holiday video advertising guide for brands and retailers

VDX.tv releases 2021 holiday video advertising guide for brands and retailers

VDX.tv 22 Oct 2021

5 strategies to enhance SMB growth

5 strategies to enhance SMB growth

Gerhard Hartman 21 Oct 2021

Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov

Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov

Kinetic Events 19 Oct 2021

#PulpNonFiction: A culture of trust or a culture of control?

#PulpNonFiction: A culture of trust or a culture of control?

Bronwyn Williams 18 Oct 2021

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New survey shows frustrations with authentication processes

12 Oct 2021

Digital first-impressions matter

Digital first-impressions matter

Brent Haumann 8 Oct 2021

The Ask Afrika Orange Index 2021 Ranking released - Customer experience levels decline during Covid and go digital

The Ask Afrika Orange Index 2021 Ranking released - Customer experience levels decline during Covid and go digital

Ask Afrika 7 Oct 2021

If you could only keep one loyalty programme, which one would it be?

If you could only keep one loyalty programme, which one would it be?

BrandMapp 6 Oct 2021

Customer experience has undergone a major shift in past 20 years

Customer experience has undergone a major shift in past 20 years

Ask Afrika 5 Oct 2021

Rewards programmes are broken. Here's how to really win customer loyalty

Rewards programmes are broken. Here's how to really win customer loyalty

Preneshen Munian, TLC Worldwide Africa 30 Sep 2021

Effective CX begins with optimisation of operations

Effective CX begins with optimisation of operations

Haydn Townsend 28 Sep 2021

Digital experiences customers want

Digital experiences customers want

Dipuo Tshoagong, VML 23 Sep 2021

The next big leap forward for CRM

The next big leap forward for CRM

Hyther Nizam 23 Sep 2021

Source: Pick n Pay

SA's most popular loyalty programmes revealed for 2021

17 Sep 2021

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Net promoter score vs. Net sentiment

Melanie Malherbe 14 Sep 2021

Modern customer engagement: Keeping up with Gen Y and Z

Modern customer engagement: Keeping up with Gen Y and Z

Andrew Bourne 13 Sep 2021

Ayla Solomon, marketing lead at Mobiz

#BehindtheMask: Ayla Solomon, marketing lead at Mobiz

Evan-Lee Courie 8 Sep 2021

Why marketers need to take note of how digital transformation impacts pricing

Why marketers need to take note of how digital transformation impacts pricing

7 Sep 2021

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B2B success lies in solving customers' problems

Warren Moss 7 Sep 2021

Connecting in a time of Covid: Redefining the human experience

Connecting in a time of Covid: Redefining the human experience

7 Sep 2021

How intelligent communications orchestration drives engagement, adoption, and experience

How intelligent communications orchestration drives engagement, adoption, and experience

Brent Haumann 6 Sep 2021

Social Places and Hellopeter announce exclusive partnership

Social Places and Hellopeter announce exclusive partnership

Social Places 6 Sep 2021

Keep a close eye on CX as Covid-19 drives digital transformation in East Africa

Keep a close eye on CX as Covid-19 drives digital transformation in East Africa

Marko Reis 6 Sep 2021

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R30bn left on the table: How poor CX is holding online retail back in SA

26 Aug 2021

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Your agency might be suffering from vanity metrics

JG Bezuidenhout 25 Aug 2021

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What are the core requirements for building an omnichannel customer experience?

Brent Haumann 16 Aug 2021

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7 business questions to ask before creating a website

JG Bezuidenhout 16 Aug 2021

In-housing could be the answer to creating a great customer experience

In-housing could be the answer to creating a great customer experience

Reagen Kok 12 Aug 2021

Luis Rodriguez, managing director, Accenture Strategy in Africa

Scaling innovation for maximum business value

Luis Rodriguez 11 Aug 2021

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4 ways to generate more leads that convert into customers

JG Bezuidenhout 11 Aug 2021

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