CRM, CX, UX News in South Africa

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Why SA's Just Energy Transition needs young people, township entrepreneurs

Nonjabulo Sokhela

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#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Hertex HAUS reopens reimagined Bellville Showroom

#See: Hertex HAUS reopens reimagined Bellville Showroom

RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

RAPT BizTrendsTV: Musa Kalenga - How agentic AI is revolutioning business

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How Santam and Incubeta shattered growth targets through smart dataKarabo Ledwaba

Sunshinegun expands offering with full-service digital capability

Sunshinegun expands offering with full-service digital capability

6 Jun 2025

Liezel Jonkheid is the director and founder of the Consumer Psychology Lab. Source: Supplied.

Transform your business culture through customer experience

By Liezel Jonkheid 6 Jun 2025

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Sidestep the embolism, deliver true customer service

Wynand Smit 15 Jul 2021

To build resilient customer relationships post-pandemic, invest in experience

To build resilient customer relationships post-pandemic, invest in experience

Robin Fisher 15 Jul 2021

How payment solutions are revolutionising WhatsApp and enhancing CX

How payment solutions are revolutionising WhatsApp and enhancing CX

Shaun van Rooyen 14 Jul 2021

Hyper-personalisation in retail. Are we there yet?

Hyper-personalisation in retail. Are we there yet?

Rob Noble 9 Jul 2021

Your customers don't want to talk to a human, help them help themselves

Your customers don't want to talk to a human, help them help themselves

Ryan Falkenberg 9 Jul 2021

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Social media as a critical customer service tool

Elzane Dougall 8 Jul 2021

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Why 'doing good' is a business priority

Marion-Rose Banks 7 Jul 2021

Media sector next in line to receive Covid-19 vaccines

Media sector next in line to receive Covid-19 vaccines

29 Jun 2021

Why your business needs a CRM system

Why your business needs a CRM system

Starbright 24 Jun 2021

Social Places introduces Facebook Community Management to its tech stack

Social Places introduces Facebook Community Management to its tech stack

Social Places 21 Jun 2021

Dono White, lead strategist at VMLY&R

Creating a culture of acceptance: in conversation with Dono White from VMLY&R

Emily Stander 14 Jun 2021

Customer service in the 4IR: What's changed?

Customer service in the 4IR: What's changed?

Alan Yates 4 Jun 2021

Redefining customer relationships in a digital world

Redefining customer relationships in a digital world

3 Jun 2021

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The power of inclusive portrayal in advertising

Emily Stander 28 May 2021

#BehindtheBrandManager: Avashnee Moodley of OPPO on the importance of brand reputation

Emily Stander 27 May 2021

3 ingredients of a new-generation business with digital success

3 ingredients of a new-generation business with digital success

Ernest North 25 May 2021

6 technologies that should be part of a future CCM strategy

6 technologies that should be part of a future CCM strategy

Brent Haumann 24 May 2021

Outsurance delivers on brand promise, ranked better than ever by Ombudsman for Short-Term Insurance

Outsurance 24 May 2021

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Humans trump chatbots for customer retention

Mathew Conn 24 May 2021

Why improving customer engagement remains critical

Why improving customer engagement remains critical

Ayla Solomon 20 May 2021

#Exclusive: Industry heavyweights launch Wonder, SA's newest CX agency

#Exclusive: Industry heavyweights launch Wonder, SA's newest CX agency

Evan-Lee Courie 19 May 2021

Harness the power of a UCX to meet modern customer demands

Harness the power of a UCX to meet modern customer demands

Jeremy Osborne 18 May 2021

Belong, believe, behave: The drivers underpinning real engagement and value for both customers and brands

Belong, believe, behave: The drivers underpinning real engagement and value for both customers and brands

Glenn Gillis, Irvine Partners 17 May 2021

#Newsmaker: Dan Herman, Joe Public United's new chief digital officer

#Newsmaker: Dan Herman, Joe Public United's new chief digital officer

Jessica Tennant 17 May 2021

This vital element could make or break your UX strategy

This vital element could make or break your UX strategy

Neil Bromhead 14 May 2021

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Servicing the customer of the future

John Sanei 13 May 2021

"Art" inspiring technology and innovative user experiences?

"Art" inspiring technology and innovative user experiences?

Liam Faurie 11 May 2021

Dentsu Africa launches Consumer packaged goods like never before

Dentsu Africa launches Consumer packaged goods like never before

Dentsu 7 May 2021

Primedia Unlimited renamed to Primedia Retail

Primedia Unlimited renamed to Primedia Retail

5 May 2021

Optimising customer experience: it all starts with the data

Optimising customer experience: it all starts with the data

Wynand Smit 29 Apr 2021

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