Profile

Wynand Smit is CEO at INOVO, a leading contact centre business solutions provider.
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Optimising customer experience: it all starts with the data
Get connected in 2021, or else...
Embrace self-service to improve customer experience
How to prepare your contact centre for an AI-driven future
Prevent poor customer service from killing your brand
Tech won't kill the contact centre, it'll make it more powerful
Building customer relationships in an age of disloyalty
4 common customer service mistakes in hospitality
Rethinking the relevance of big data
Wynand Smit is CEO at INOVO
Safeguard your customer relationships this Black Friday
(c) racorn -
The "end" of the shopkeeper (and other retail trends)
Tapping into data for enhanced tourism experiences
Maximising ROI without compromising on CX - top tips
Chasing the dream of the single view of the customer
Data-driven processes to drive e-commerce campaign success
Empathy - a two-way street in customer service
Three reasons BYOD dominates in tourism
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