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Innovating in a crisis: And what it tells us about future brand growth

Register for the 2021 Kantar BrandZ Most Valuable SA Brands launch on 1 September 2021.
Innovating in a crisis: And what it tells us about future brand growth

You don’t need me to tell you that many brands are struggling with the changing context.

The rise in ecommerce, fragmented media landscape, changing tensions and increasing demand for sustainable products are but a few of the challenges that brands are facing. The big question is: What did successful brands do, and what should they do now to continue to grow?

We know from BrandZ data that companies that continued to innovate during the last recession were nine times more likely to survive.

Turn the clock forward to 2020 and the pattern is the same. Brands that continued to innovate during the pandemic continued to see growth (fig. 1). However, it appears that it is not enough to innovate. Most innovations tend to fail, it seems that the sweet spot is making a small tweak or a more significant incremental move (fig. 2). Innovations have to drive short-term sales, but not at the detriment of long-term brand power. So what does it mean to innovate in a changing world?


Innovation plays a central role for brand growth, and it is imperative in driving recovery. It provides the opportunity for a brand to be meaningfully different. And, if we unpack the BrandZ measure of ‘perceived innovation’, it also means taking a position of leadership, creativity and disruption. Thus, brand and innovation development must be inextricably linked; there is a brand equity flow from brand to innovation and vice versa.

Take for example Zoom, which made huge share gains, grew in measures of ‘meaningful’ and ‘different’, and continues to be seen as disruptive and creative. It has stayed very much true to its brand. One might suggest it was afforded a headwind by the need to work from home. By contrast, brands like Gordons in the UK have also continued to gain share, battling against the loss of the on-trade business, by focussing on the growing off trade occasions with their flavoured gins, low-alcohol and ready-to-drink formats. Both brands made meaningful and different moves through innovation. Another example is Walkers, which had three innovations featured in the top 10 UK brand launches of 2020 based on sales and incrementality (Kantar FMCG purchase panel data).

Innovating in a crisis: And what it tells us about future brand growth
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Innovating in a crisis: And what it tells us about future brand growth
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So how should brands go about innovating in a changing world? Firstly, they need to think about the changing context and doing what is right for the brand to drive short-term growth and long-term equity. They need to understand the impact each new innovation will have both on incremental sales, but also on brand equity, at each critical stage of innovation.

Brands need to move with agility and consumer insight, unshackling themselves from the traditional linear stage gate process to embrace creativity, take risks to drive leadership, and look for opportunities to disrupt. To do this, they must rethink the innovation process and mindset, moving beyond traditional stage gate thinking to a learn, test, and learn approach. They must embrace brand thinking across the innovation journey, focussing on understanding the context and increasingly testing and learning in focus of specific consumer contexts.

Brands, therefore, must go on a learning journey, identifying a meaningfully different opportunity, and developing and testing it with their target audiences – with short-term growth and long-term equity in mind. They must think about effective execution in this changing media landscape and then stay close to the innovation in the market – and pivot against the ever-changing contextual backdrop as needed.

Innovating in a crisis: And what it tells us about future brand growth
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What have we learnt about innovating in a crisis to help us drive brand growth:

  1. Understand the changing context and changing human needs, desires and tensions to identify a meaningful direction for your brand.
  2. Develop innovations that not only drive sales in the short term but build your longer-term brand equity (a watch out when moving at speed).
  3. Move from an obsession with testing to an obsession with learning
  4. Use data, tools, technology and expertise to build a learning journey that is right for your brand

Find out how to achieve growth for your brand and business. Register here for the 2021 Kantar BrandZ Most Valuable South African Brands launch on Wednesday 1 September from 10am – 11.30am.

Innovating in a crisis: And what it tells us about future brand growth

Hear from the top performers and industry experts what the findings and implications mean for brands in South Africa with key takeouts and insights from the 2021 report.

Kantar’s BrandZ report identifies and ranks South Africa’s most valuable brands, quantifying the contribution brands bring to business’ financial performance. It identifies the brand’s strength in the market and provides clear strategic guidance on how to boost value for the long term.



About the author

Dr Nicki Morley is the head of behavioural science and innovation expertise, UK Insights, Kantar
Kantar
Kantar is the world's leading evidence-based insights and consulting company. We have a complete, unique and rounded understanding of how people think, feel and act; globally and locally in over 90 markets. By combining the deep expertise of our people, our data resources and benchmarks, our innovative analytics and technology we help our clients understand people and inspire growth.
Read more: Zoom, Kantar, ecommerce

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