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Company News
Voice assistant transaction values to hit $19,4bn by 2023

E-commerce transaction values via voice assistants will reach $19,4bn by 2023, rising over 320% from just $4,6bn in 2021, according to Juniper Research...

1 hour ago

Why companies struggle with digital self-service

Digital self-service should be a no-brainer for any company operating in today's business environment. It is, after all, what customers want...

By Ryan Falkenberg 1 day ago

Walmart opens up its retail tech to other businesses

Walmart will begin offering several of its own technologies and capabilities to other businesses and brands seeking to better serve customers...

1 day ago

6 trends dominating the retail landscape in 2021

Smollan unpacks six top trends that may have the potential to significantly shape the retail industry in the coming years...

29 Jul 2021

Digital retail and its relationship with data

With more South Africans shopping online than ever, retailers have had to rethink their digital strategies, especially when it comes to data analysis and optimising the supply chain, says TechSoft International

By Vishalan Moodley 29 Jul 2021

Managing stock availability for post-protest recovery

The challenges in managing stock have never been so acute as they are now for retailers affected by the looting that swept through KwaZulu-Natal and Gauteng...

By Hendrik Bredenkamp 28 Jul 2021

The Huawei MateBook 14 offers an 11-hour 'no charger required' user experience

When it comes to buying a new laptop, the majority of the focus is on the screen size, processor and even the look and feel. But another significant feature, which is often overlooked, is the battery life...

Issued by Huawei 14 Jul 2021

Evolving the supply chain to keep up with rising online retail demand

Adding online into the mix makes the supply chain more complex, but the need to deliver excellent service for the end customer remains, says AlphaCodes' Amit Singh...

By Amit Singh 14 Jul 2021

Companies win when the best security also means the best CX

For many organisations, reaching customers through various channels has been a key focus over the last few years - especially as consumers started embracing more and more digital channels...

Issued by Entersekt 12 Jul 2021

Your customers don't want to talk to a human, help them help themselves

Counter to the tired comedy tropes about customers wishing they could "just speak to an actual human being", most people would actually rather solve queries and problems themselves...

By Ryan Falkenberg 9 Jul 2021

LG reveals HVAC Virtual Experience showroom

LG Electronics has unveiled a new online showroom for its home appliance and air solution business, dubbed the LG HVAC Virtual Experience...

9 Jul 2021

Hyper-personalisation in retail. Are we there yet?

Imagine walking into your favourite fashion store, and instead of finding racks of clothing filled with items you have no interest in, the items that appeal to you are on display in front of you. Curated just for you...

By Rob Noble 9 Jul 2021

Coca-Cola digital delivery centre planned for Johannesburg

South Africa is set to be home to Coca-Cola's next digital delivery hub, as the beverage company continues to invest in the digital transformation of its global digital network...

8 Jul 2021

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