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Africa wired: E-commerce offers fresh opportunities for young traders

Catherine Oshotse, a 27-year-old entrepreneur from Lagos, Nigeria, has the internet to thank for her growing business...

By Yun Shi 3 days ago

Embrace self-service to improve customer experience

Irrespective of industry sector, 81% of customers want to take matters into their own hands and solve queries before reaching out to a contact centre agent...

By Wynand Smit 17 Feb 2020

4 important steps for delivering an Industry 4.0 factory and supply chain

In Africa, several developments are presenting opportunities for organisations that adopt Industry 4.0 technologies to capture significant market share and gain global relevance...

By Baljeet Nagi 17 Feb 2020

Danone reveals traceability technology for infant formula

Danone is launching a digitally-enabled service that allows greater transparency on the farm-to-fork journey of the company's baby formula...

17 Feb 2020

SA's 2Engage plans for further growth in Africa and abroad

South African fintech and customer engagement business, 2Engage, is pursuing international growth opportunities...

12 Feb 2020

Your customers are your business model

Increasingly, customers are engaging with brands remotely - this is the age of online shopping and deliveries, with online services making it easy for customers to buy and consume without leaving their homes...

By Chris Swanepoel 10 Feb 2020

How necessary is CCTV in the retail industry?

As tough economic times get tougher, the retail industry will need to think carefully about how to reduce their risk in order to protect their shoppers, stock and their bottom line...

By Laurence Smith 6 Feb 2020

Many countries regulate e-cigarettes. South Africa should too

Opinions differ on how to regulate electronic cigarettes. But dozens of countries are taking action. In Africa, Kenya already taxes these products, and South Africa is preparing to follow...

By Laura Rossouw 6 Feb 2020

Retail sales growth a relief, but not surprising - Merchant Capital

With analysts warning of a gloomy outlook for South Africa's beleaguered retail sector, the release of Stats SA's retail sales figures for November 2019 have provided a glimmer of good news...

5 Feb 2020

Innervation acquires loyalty business from Tritech Media

Innervation Pan African Payment Solutions has acquired African loyalty business, The Loyalty Box, from Tritech Media for an undisclosed amount...

4 Feb 2020

Understanding the evolving payments landscape

Digital and mobile technology is continually evolving and advancing, creating new ways to pay; from mobile wallets to peer-to-peer to digital currency, the modern payments landscape has evolved past simply cards and cash...

By Bevan Smith 4 Feb 2020

Pockets of CPG growth found amid squeezed consumer spending

Like many business sectors in the country, the South African retail industry is battling the effects of stagnant GDP growth and constrained consumer spending...

By Lauren Hartzenberg 4 Feb 2020

First West African Lesaffre Baking Center opened in Abidjan

Lesaffre has inaugurated the Baking Center of its subsidiary Lesaffre Ivoire in Abidjan. The first of its kind in West Africa, the innovation centre was launched to meet growing demand in the region...

31 Jan 2020

Connecting with customers on the ground is not dead

There could be light at the end of the tunnel for big brands trying to reconnect with their customers on the ground...

27 Jan 2020

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