Contributor articles Technology South Africa

Can AI agents improve customer experience in tech support?

Can AI agents improve customer experience in tech support?

Ryan Falkenberg 30 Jan 2025

Can virtual agents play an effective role in outbound sales?

Can virtual agents play an effective role in outbound sales?

Ryan Falkenberg 6 Dec 2024

Image source: sebastien decoret –

How to add automated voice bots into your call centre: Start simple

Ryan Falkenberg 30 Sep 2024

Widespread adoption of AI is shaping next-gen customer service

Widespread adoption of AI is shaping next-gen customer service

Linda Saunders 26 Apr 2024

How AI can streamline human capital management for SMEs

How AI can streamline human capital management for SMEs

Dumisani Moyo 3 Apr 2024

Source: Supplied. Jeff Ryan, managing director for AWCape.

#BizTrends2024: 5 trends redefining business integration

Jeff Ryan 29 Jan 2024

4 manufacturing trends to impact 2024

4 manufacturing trends to impact 2024

Mark Wilson 23 Jan 2024

Talking to chatbots sucks, but it doesn’t have to

Talking to chatbots sucks, but it doesn’t have to

Ryan Falkenberg 17 Jan 2024

Chris Blair, CEO at 21st Century

How AI and blockchain can shape sustainability

Chris Blair 4 Aug 2023

Source: © michaeljung -

Providing customer experience excellence using analytics and intuition

Yudhvir Seetharam 3 Jul 2023

PayJustNow's CEO on the benefits of 'buy now pay later' for consumers and businesses

PayJustNow's CEO on the benefits of 'buy now pay later' for consumers and businesses

Lauren Hartzenberg 6 Jun 2023

SA retailers and consumers count the costs of a collapsing state

SA retailers and consumers count the costs of a collapsing state

Lauren Hartzenberg 1 Jun 2023

Vincent Viviers, omnichannel retail executive at Pick n Pay, at Ecom Africa. Source: Lauren Hartzenberg

#EcomAfrica: 5 need-to-know trends shaping the future of e-commerce

Lauren Hartzenberg 21 Apr 2023

OneDayOnly's Laurian Venter on maintaining e-commerce momentum post-pandemic

OneDayOnly's Laurian Venter on maintaining e-commerce momentum post-pandemic

Lauren Hartzenberg 20 Mar 2023

Nurturing the growth of e-commerce in South Africa

Nurturing the growth of e-commerce in South Africa

Lauren Hartzenberg 2 Mar 2023

David Meintjes, CEO at Telviva. Source: Supplied

E-tail and CX: Meet customers where they are, the way they want

David Meintjes 16 Feb 2023

#BizTrends: 6 global retail trends making their mark in FMCG

#BizTrends: 6 global retail trends making their mark in FMCG

Lauren Hartzenberg 10 Feb 2023

5 e-commerce trends for 2023

5 e-commerce trends for 2023

Bennet Otoo 23 Jan 2023

#BizTrends2023: What's next for payments in Africa?

#BizTrends2023: What's next for payments in Africa?

Karen Nadasen 19 Jan 2023

#BizTrends2023: Retail's reality check

#BizTrends2023: Retail's reality check

Howard Saunders 17 Jan 2023

#BizTrends2023: 5 trends driving the future of digital payments

#BizTrends2023: 5 trends driving the future of digital payments

Brendon Williamson 13 Jan 2023

#BizTrends2023: Retail's future is the 'Theatre of Dreams'

#BizTrends2023: Retail's future is the 'Theatre of Dreams'

Jonathan Cherry 10 Jan 2023

#BizTrends2023: Top beauty and healthcare trends to watch in 2023 and beyond

#BizTrends2023: Top beauty and healthcare trends to watch in 2023 and beyond

Bertina Engelbrecht 9 Jan 2023

#BizTrends2023: How to win in sub-Saharan Africa's retailing landscape

#BizTrends2023: How to win in sub-Saharan Africa's retailing landscape

Christele Chokossa 9 Jan 2023

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