Technology

Articles

Balancing innovation and stability: the retailer's dilemma

Balancing innovation and stability: the retailer's dilemma

Peter Ludi 26 Aug 2025

Retailers urged to self-enable and stay ahead in tech efficiency

Retailers urged to self-enable and stay ahead in tech efficiency

Peter Ludi 23 Apr 2025

Can AI agents improve customer experience in tech support?

Can AI agents improve customer experience in tech support?

Ryan Falkenberg 30 Jan 2025

Can virtual agents play an effective role in outbound sales?

Can virtual agents play an effective role in outbound sales?

Ryan Falkenberg 6 Dec 2024

Image source: sebastien decoret –

How to add automated voice bots into your call centre: Start simple

Ryan Falkenberg 30 Sep 2024

Widespread adoption of AI is shaping next-gen customer service

Widespread adoption of AI is shaping next-gen customer service

Linda Saunders 26 Apr 2024

Selecting the right POS solution makes all the difference

Selecting the right POS solution makes all the difference

Peter Ludi 23 Apr 2024

How AI can streamline human capital management for SMEs

How AI can streamline human capital management for SMEs

Dumisani Moyo 3 Apr 2024

The human face of retail: balancing tech and people can elevate retailers

The human face of retail: balancing tech and people can elevate retailers

Peter Ludi 13 Feb 2024

Retail is in the midst of the biggest technology paradigm shift

Retail is in the midst of the biggest technology paradigm shift

Peter Ludi 1 Feb 2024

Source: Supplied. Jeff Ryan, managing director for AWCape.

#BizTrends2024: 5 trends redefining business integration

Jeff Ryan 29 Jan 2024

4 manufacturing trends to impact 2024

4 manufacturing trends to impact 2024

Mark Wilson 23 Jan 2024

Talking to chatbots sucks, but it doesn’t have to

Talking to chatbots sucks, but it doesn’t have to

Ryan Falkenberg 17 Jan 2024

Evolution in technology levels the retail playing field

Evolution in technology levels the retail playing field

Peter Ludi 17 Nov 2023

Chris Blair, CEO at 21st Century

How AI and blockchain can shape sustainability

Chris Blair 4 Aug 2023

Image source: perig76 –

Why 360-degree technology is key to an efficient, tailored retail experience

Peter Ludi 2 Aug 2023

Source: © michaeljung -

Providing customer experience excellence using analytics and intuition

Yudhvir Seetharam 3 Jul 2023

Peter Ludi, MD Solutions at redPanda Software

How invisible tech will underpin the retail store of the future

Peter Ludi 23 Jun 2023

PayJustNow's CEO on the benefits of 'buy now pay later' for consumers and businesses

PayJustNow's CEO on the benefits of 'buy now pay later' for consumers and businesses

Lauren Hartzenberg 6 Jun 2023

SA retailers and consumers count the costs of a collapsing state

SA retailers and consumers count the costs of a collapsing state

Lauren Hartzenberg 1 Jun 2023

Vincent Viviers, omnichannel retail executive at Pick n Pay, at Ecom Africa. Source: Lauren Hartzenberg

#EcomAfrica: 5 need-to-know trends shaping the future of e-commerce

Lauren Hartzenberg 21 Apr 2023

OneDayOnly's Laurian Venter on maintaining e-commerce momentum post-pandemic

OneDayOnly's Laurian Venter on maintaining e-commerce momentum post-pandemic

Lauren Hartzenberg 20 Mar 2023

Nurturing the growth of e-commerce in South Africa

Nurturing the growth of e-commerce in South Africa

Lauren Hartzenberg 2 Mar 2023

David Meintjes, CEO at Telviva. Source: Supplied

E-tail and CX: Meet customers where they are, the way they want

David Meintjes 16 Feb 2023

#BizTrends: 6 global retail trends making their mark in FMCG

#BizTrends: 6 global retail trends making their mark in FMCG

Lauren Hartzenberg 10 Feb 2023

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