Your customers don't want to talk to a human, help them help themselves
Your customers don't want to talk to a human, help them help themselves

Counter to the tired comedy tropes about customers wishing they could "just speak to an actual human being", most people would actually rather solve queries and problems themselves...

By Ryan Falkenberg 9 Jul 2021

Hyper-personalisation in retail. Are we there yet?
Hyper-personalisation in retail. Are we there yet?

Imagine walking into your favourite fashion store, and instead of finding racks of clothing filled with items you have no interest in, the items that appeal to you are on display in front of you. Curated just for you...

By Rob Noble 9 Jul 2021

Revolutionise the informal retail space with intelligent tech
Revolutionise the informal retail space with intelligent tech

Intelligent technology helps to improve the safety of salespeople in the main market ecosystem during the ongoing health crisis and enhances efficiency and profitability across the chain, says MacMobile's MD...

By Andrew Dawson 5 Jul 2021

Source:
How grocers can harness technology to improve food safety

Effects of the Covid-19 crisis on consumer behaviours will extend beyond the pandemic, so it's essential that businesses prioritise food safety in their long-term plans, notes Zebra Technologies director...

By Mark Thomson 28 Jun 2021

Source: © Diego Vito Cervo -
Crunch time for retailers to harness the power of location intelligence

Location intelligence leverages the location of customers, products and services to perform planning and analytics that enhance the customer experience, explains Master Data Management's MD...

By Gary Allemann 18 Jun 2021

The changing landscape of social e-commerce
The changing landscape of social e-commerce

Covid-19 has been one of the main reasons for digital transformation across many markets, particularly in the e-commerce space...

By Yvette Gengan 26 May 2021

Credit: Shoprite Group
Why SA's largest grocery consumer market still isn't shopping online

Most South Africans do not shop online due to high levels of poverty, high data costs and poor infrastructure, digital inequality, and the impracticality...

By Semona Pillay 21 May 2021

8 post-Covid grocery retail survival strategies
8 post-Covid grocery retail survival strategies

What can grocery retailers do to ensure that they retain their current customers and attract more customers to their stores once the Covid-19 pandemic has ended, asks UJ's Semona Pillay...

By Semona Pillay 13 May 2021

Allan Dickson, redPanda Software
Retailers must get to grips with SA's unique and evolving credit market

As furniture and fashion retailers continue their recovery from the Covid-19 pandemic, credit will play an increasingly important role, says redPanda Software's Allan Dickson...

By Allan Dickson 11 May 2021

Credit:
Beyond tech: Here's where the competitive edge is at for online retailers

What exactly does innovation and agility entail, and how does it work to serve e-commerce-based businesses in 2021, asks Teljoy's Jonathan Hurvitz...

By Jonathan Hurvitz 7 May 2021

How manufacturers can unleash their digital marketplace superpower
How manufacturers can unleash their digital marketplace superpower

Digital marketplaces such as Amazon, Alibaba, click and collect models, and food delivery ecosystems have rapidly changed consumer behaviour, and increased the demand for convenience...

By Haydn Townsend 3 May 2021

Optimising customer experience: it all starts with the data
Optimising customer experience: it all starts with the data

Optimising customer experience by leveraging emerging and new technology results in a host of positive spin-offs for businesses but it must be approached in a methodical and strategic manner...

By Wynand Smit 29 Apr 2021

Ossewa, CC BY-SA 4.0 , via Wikimedia Commons
Challenging 6 informal sector myths

Technology liberates. To understand if the informal sector is ready to adopt tech innovation, certain myths need to shattered, says Kim Furman from Synthesis...

By Kim Furman 12 Apr 2021

4 key lessons for future-ready manufacturing
4 key lessons for future-ready manufacturing

The persistent nature of Covid-19's disruption on the manufacturing industry highlights a need, and an opportunity, to rethink business operations to be more adaptable to market dynamics...

By Robin Fisher 9 Apr 2021

B2B bullish about e-commerce opportunities
B2B bullish about e-commerce opportunities

Business has changed forever, we need to rethink our priorities, strategies and processes. Suddenly entire workforces are working remotely and most budgets are now non-existent...

By Nick Durrant, Issued by Bluegrass Digital 17 Mar 2021

#EcommerceDay2021: Eavesdropping on e-tail
#EcommerceDay2021: Eavesdropping on e-tail

OneDayOnly's Matthew Leighton provides some key checkpoints for online retailers operating in the 'infodemic' world...

By Matthew Leighton 11 Mar 2021

#EcommerceDay2021: Golden intersection of e-commerce and commercial real estate
#EcommerceDay2021: Golden intersection of e-commerce and commercial real estate

Inospace CEO Rael Levitt unpacks why distribution centres and warehouses are set to become "the new 'hot' property class"...

By Rael Levitt 9 Mar 2021

#EcommerceDay2021: Are retailers scoring an own goal in online shopping?
#EcommerceDay2021: Are retailers scoring an own goal in online shopping?

According to Amanda Reekie, we need to ask what can be done to make online a bigger part of the retail mix, not least because there are still a number of faux pas that brands are making...

By Amanda Reekie, Issued by imagineNATION Alliance 9 Mar 2021

#EcommerceDay2021: Redefining retail - A future view of digital commerce in 2030
#EcommerceDay2021: Redefining retail - A future view of digital commerce in 2030

Kantar's Norman Reyneker says that as companies define their future-fit commercial strategies, they must challenge assumptions related to the evolving digital retail landscape...

By Norman Reyneker, Issued by Kantar 8 Mar 2021

Why SA retailers are asking the wrong questions around IT spend
Why SA retailers are asking the wrong questions around IT spend

...And how to get to the right questions, and the right spend!

By Allan Dickson 5 Feb 2021

Retail hangover or B12 injection recovery in 2021?
Retail hangover or B12 injection recovery in 2021?

"As much as the pandemic exposed vulnerabilities, it has also revealed unseen opportunities. By and large it tested business continuity, planning, digital ecosystems and their stretch capabilities...

By Michael Smollan 28 Jan 2021

Tasmika Ramlakan, Nedbank Corporate and Investment Banking
#BizTrends2021: A challenging year anticipated for SA retailers

The circular relationship between retail sales, consumer spending and employment in SA means retailers are unlikely to be able to 'sell' themselves out of the situation in which they now find themselves...

By Tasmika Ramlakan 20 Jan 2021

Cybercrime risks are ruining the gains made over the last year
Cybercrime risks are ruining the gains made over the last year

While online merchants are revelling in the excellent growth of new customers, fraudsters are also migrating online and, if left unchecked, these bad actors could destroy the windfall of this new customer acquisition...

By Brendon Williamson 11 Dec 2020

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