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#WomensMonth | Massmart's Unathi Kildase says "leadership in retail is ultimately about people"

Evan-Lee Courie

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Navigating global retail trends for local success in 2026

Navigating global retail trends for local success in 2026

Peter Ludi 8 Apr 2026

Is your spreadsheet strategy holding you back? How AI is transforming fashion retail

Is your spreadsheet strategy holding you back? How AI is transforming fashion retail

James Townsend 25 Feb 2026

#BizTrends2026 | Pattern's James Townsend: 2026 is fashion’s exponential, ‘sentient’ turning point

#BizTrends2026 | Pattern's James Townsend: 2026 is fashion’s exponential, ‘sentient’ turning point

James Townsend 3 Feb 2026

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Black Friday's digital waste: Are brands getting buried?

Scott Reinders 27 Oct 2025

Balancing innovation and stability: the retailer's dilemma

Balancing innovation and stability: the retailer's dilemma

Peter Ludi 26 Aug 2025

Image credit: Kindel Media on Pexels

The future of fuel retail in SA: NEVs and solar panels

Karen Keylock 18 Jul 2025

Retailers urged to self-enable and stay ahead in tech efficiency

Retailers urged to self-enable and stay ahead in tech efficiency

Peter Ludi 23 Apr 2025

Can AI agents improve customer experience in tech support?

Can AI agents improve customer experience in tech support?

Ryan Falkenberg 30 Jan 2025

Can virtual agents play an effective role in outbound sales?

Can virtual agents play an effective role in outbound sales?

Ryan Falkenberg 6 Dec 2024

Image source: sebastien decoret –

How to add automated voice bots into your call centre: Start simple

Ryan Falkenberg 30 Sep 2024

Widespread adoption of AI is shaping next-gen customer service

Widespread adoption of AI is shaping next-gen customer service

Linda Saunders 26 Apr 2024

Selecting the right POS solution makes all the difference

Selecting the right POS solution makes all the difference

Peter Ludi 23 Apr 2024

How AI can streamline human capital management for SMEs

How AI can streamline human capital management for SMEs

Dumisani Moyo 3 Apr 2024

The human face of retail: balancing tech and people can elevate retailers

The human face of retail: balancing tech and people can elevate retailers

Peter Ludi 13 Feb 2024

Retail is in the midst of the biggest technology paradigm shift

Retail is in the midst of the biggest technology paradigm shift

Peter Ludi 1 Feb 2024

Source: Supplied. Jeff Ryan, managing director for AWCape.

#BizTrends2024: 5 trends redefining business integration

Jeff Ryan 29 Jan 2024

4 manufacturing trends to impact 2024

4 manufacturing trends to impact 2024

Mark Wilson 23 Jan 2024

Talking to chatbots sucks, but it doesn’t have to

Talking to chatbots sucks, but it doesn’t have to

Ryan Falkenberg 17 Jan 2024

Evolution in technology levels the retail playing field

Evolution in technology levels the retail playing field

Peter Ludi 17 Nov 2023

Chris Blair, CEO at 21st Century

How AI and blockchain can shape sustainability

Chris Blair 4 Aug 2023

Image source: perig76 –

Why 360-degree technology is key to an efficient, tailored retail experience

Peter Ludi 2 Aug 2023

Source: © michaeljung -

Providing customer experience excellence using analytics and intuition

Yudhvir Seetharam 3 Jul 2023

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