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It would be a grave mistake to order your coffin too late

Because 2020 wasn't weird enough, South Africans are apparently now able to purchase coffins on popular retail site Takealot...

By Howard Feldman 1 day ago

Strong expectations from consumers for brands and businesses to do more [report]

Havas partnered with Market Probe International to do a survey of people's attitudes towards change, particularly radical change. The study has shown that people demand radical change that makes a meaningful difference to the world around them and this is key for businesses to understand and act on...

1 day ago

#OrchidsandOnions: Campaign on the money

Gumtree: ads are perfect marriage of emotion and common sense; Nedbank: slammed on social media for card collection order for elderly client...

By Brendan Seery 1 day ago

Encouraging consumer trust as online retail hots up

"E-commerce's rise, especially now, reinforces the point that consumer trust and legitimacy of online retailers are paramount, especially in an era of heightened risk and uncertainty," says Bidorbuy CEO Craig Lubbe...

2 days ago

#BehindtheSelfie with... Zumi Njongwe, consumer communication and excellence director at Nestlé

We go behind the selfie with Zumi Njongwe, consumer communication and excellence director at Nestlé East and Southern Africa and #NedbankIMC2020 speaker...

By Jessica Tennant 2 days ago

Big brick-and-mortar retail needs to up its online game to survive

South Africa's large retailers have a history of positioning themselves brilliantly in prime retail locations in premium malls, and need to follow the same strategy for their digital shopfronts...

By David Jenkins 3 days ago

Customer experience will help retailers overcome the financial hit from coronavirus

Retail was in trouble long before Covid-19 hit. The past five years saw daily reports of store closures and retailer bankruptcies. The growth of online commerce eroded many retailers' top-line revenues...

By Frederic Dimanche 6 Jul 2020

Amazon debuts Smart Stores in India

A smart and contactless way for customers to discover products at local shops, make payments and earn rewards using Amazon Pay...

6 Jul 2020

What's influencing where South Africans shop during lockdown?

Cash-strapped consumers are not just concerned about pricing when grocery shopping, but also about the measures taken by retailers to ensure shopper safety during the pandemic...

2 Jul 2020

SA Digital CX Report: The R1bn lesson in customer advocacy

The results of the 2020 South African Digital Customer Experience (CX) Report reveals that brands need to adopt new strategies to engage, acquire and retain their customers...

1 Jul 2020

What is your contribution to recycling?

Brand owners and consumers can make a valuable contribution to recycling by considering the packaging shape, material type, decorating options as well as educating fellow consumers in order to assist organisations such as Mpact...

Issued by Mpact Plastics 1 Jul 2020

#OrchidsandOnions: Optimism wins the day

Tsogo Sun Gaming ad is simple but effective in passing along a call to action message, while Castle Lite seems to misunderstand the mindset of its largely male, young audience...

By Brendan Seery 30 Jun 2020

Kim Kardashian West sells stake in beauty brand to Coty for $200m

Global cosmetics company Coty Inc. will acquire a 20% ownership interest in Kim Kardashian West's beauty business KKW Beauty for $200m.

30 Jun 2020

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