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Servicing the customer of the futureArticle

Throughout the world we're seeing established and long-standing institutions under scrutiny for unethical practice or abusing their power of authority...

John Sanei 3 days ago

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How the rise of online shopping could shake up retail employmentArticle

Motorcycle drivers delivering goods have become ubiquitous on SA's roads. But are these drivers part of the wholesale and retail sector, or are they part of the road freight and logistics industry?

11 May 2021

Kwik Delivery releases Prestashop plugin enhancing Africa's e-commerce framework
Kwik Delivery releases Prestashop plugin enhancing Africa's e-commerce frameworkArticle

The plugin allows buyers to get real-time shipping rates between merchants' addresses and the buyers' delivery addresses...

19 Apr 2021

Domino's trials self-driving pizza delivery robot
Domino's trials self-driving pizza delivery robotArticle

Customers who opt-in will have their pre-ordered pizzas arrive in a fully autonomous vehicle made by self-driving delivery company Nuro...

19 Apr 2021

There's never been a better time to travel, South Africa
There's never been a better time to travel, South AfricaArticle

With international travel restrictions limiting the number of foreign visitors, locals have a unique opportunity to travel South Africa without the crowds...

Issued by Domestic Flights South Africa 14 Apr 2021

Upsurge in consumer spend on digital services - FNB data
Upsurge in consumer spend on digital services - FNB dataArticle

FNB data reveals an upsurge in customers who are spending on home delivery, video and music streaming apps for convenient access to services...

14 Apr 2021

All the Marketing Achievement Awards 2021 winners
All the Marketing Achievement Awards 2021 winnersArticle

The Marketing Achievement Awards (MAAs) took place last night by way of a premium virtual event, giving everyone the opportunity to safely participate in the evening's festivities...

Issued by Marketing Achievement Awards 1 Apr 2021

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#StartupStory: New bicycle app delivery service to disrupt the logistics landscapeArticle

App delivery service Dash Deliveries is a new way to move your parcels from A to B with zero emissions...

Robin Fredericks 23 Mar 2021

PayFast records 412% growth in QR code payments
PayFast records 412% growth in QR code paymentsArticle

One year since the country entered level five of the nationwide Covid-19 lockdown on 26 March, digital payments have become the norm for convenient and safe transactions...

17 Mar 2021

Study: The impact of Covid-19 on SA's Bellville businesses
Study: The impact of Covid-19 on SA's Bellville businessesArticle

According to a study conducted by UBU International in Bellville, Cape Town, only 15% of business owners and managers interviewed said the SA government's lockdown regulations did not impact their business negatively...

Issued by UBU International 11 Mar 2021

#EcommerceDay2021: Redefining retail - A future view of digital commerce in 2030
#EcommerceDay2021: Redefining retail - A future view of digital commerce in 2030Article

Kantar's Norman Reyneker says that as companies define their future-fit commercial strategies, they must challenge assumptions related to the evolving digital retail landscape...

Norman Reyneker, Issued by Kantar 5 Mar 2021

Kwik expands services, becomes first full-stack last-mile delivery platform in Nigeria
Kwik expands services, becomes first full-stack last-mile delivery platform in NigeriaArticle

By using the Kwik Delivery app, customers can request a delivery vehicle to track their shipment in real-time and benefit from many additional vehicles...

3 Mar 2021

Opportunities and complications in the streaming space
Opportunities and complications in the streaming spaceArticle

In 2021, the over-the-top (OTT) market will be primarily shaped by the consumer response to Covid-19 and their experiences throughout the pandemic...

Darcy Antonellis 26 Feb 2021

Heineken SA celebrates resilience this World Bartender Day
Heineken SA celebrates resilience this World Bartender DayArticle

Heineken raises a toast to the country's bartending staff and tells the stories of some of SA's most loyal working in pubs, restaurants and bars across South Africa...

Issued by Heineken South Africa 25 Feb 2021

Lessons in courage and innovation in a pandemic
Lessons in courage and innovation in a pandemicArticle

The sheer enormity of the sudden-onset Covid crises took the wind out of sails across all industries, globally. However, writes CEO of the IAS and Scopen partner Johanna McDowell, there are gems shining brightly across the marketing landscape everywhere...

24 Feb 2021

2021 Anzisha Prize applications now open
2021 Anzisha Prize applications now openArticle

Mastercard Foundation and African Leadership Academy call on young African entrepreneurs to join the Anzisha Prize Fellowship program...

15 Feb 2021

Is SA's cannabis industry predicted to become 'green gold' or 'fool's gold'?
Is SA's cannabis industry predicted to become 'green gold' or 'fool's gold'?Article

Insight Survey's latest South African Cannabis/CBD Industry Landscape Report 2021 carefully unfolds the cannabis landscape in South Africa based on the latest research and information...

Issued by Insight Survey 1 Feb 2021

Pandemic 'jet fuel' for online retail
Pandemic 'jet fuel' for online retailArticle

While online shopping in South Africa was already seeing noteworthy gains before Covid-19 hit, the past 10 months has seen it go through the roof...

Issued by imagineNATION Alliance 29 Jan 2021

Walmart plans to fill online orders with help from robots at some US stores
Walmart plans to fill online orders with help from robots at some US storesArticle

Walmart Inc will add small robot-staffed warehouses to dozens of its stores to help fill orders for pickup and delivery, as Americans shift their spending online...

Melissa Fares 28 Jan 2021

Uberising software development
Uberising software developmentArticle

Staff augmentation is fast becoming the buzzword in the app development job market, attracting more businesses to hire remotely...

Nick Durrant, Issued by Bluegrass Digital 19 Jan 2021

Can digital partnerships enable business development?
Can digital partnerships enable business development?Article

Gone are the days when small businesses need to sell their products to just the people who live or work in the immediate vicinity. Digital platforms and partnerships are now empowering micro-companies to extend their offerings, opening new doors for business growth and development...

Kevin South 7 Jan 2021

Embraced e-commerce power yet? How every brand can excel beyond the pandemic
Embraced e-commerce power yet? How every brand can excel beyond the pandemicArticle

Rapidly changing consumer behavior in 2020 has left many antiquated business models high and dry. The worst part? It could have been avoided if all business owners harnessed the power of e-commerce and digital experience pre-Covid...

Craig Lebrau, Issued by Lebrau Press 29 Dec 2020

Bottles becomes official on-demand service of Pick n Pay Online
Bottles becomes official on-demand service of Pick n Pay OnlineArticle

Following the announcement in October that Pick n Pay would acquire on-demand delivery app Bottles, the company has officially come on board as the on-demand service of Pick n Pay Online...

23 Dec 2020

#BizTrends2021: What will shape digital storytelling in South Africa in 2021
#BizTrends2021: What will shape digital storytelling in South Africa in 2021Article

In 2021, brands will see increased digital marketing and social media strategy adjustments, most of which saw growth in 2020...

Mongezi Mtati 22 Dec 2020

Tap, tap, tap and grow
Tap, tap, tap and growArticle

It has been a year of reckoning: a year that lit a fire beneath online payments in South Africa, transforming e-commerce while creating immense economic pressure...

Karen Nadasen 22 Dec 2020

Get connected in 2021, or else...
Get connected in 2021, or else...Article

Forrester predicts that 2021 will be the year that companies accelerate digital transformation while focusing on customer experiences (CX) and the platforms and technologies designed to enhance them. This is a view shared by many. The world has certainly changed in 2020 and so have customers. But as a business, have you?

Wynand Smit 21 Dec 2020

The pandemic that stole Christmas
The pandemic that stole ChristmasArticle

Ovatoyou ran two surveys during lockdown to gain a clear read on how we've fared during the pandemic and where to from here. Founding director Amanda Reekie unpacks the key findings...

Issued by imagineNATION Alliance 14 Dec 2020

Optimising meal kit delivery services in the digital age
Optimising meal kit delivery services in the digital ageArticle

Meal kit services may be the easiest way to get food on the table, but the supply chain behind this business model is complex and time-pressured...

10 Dec 2020

SA's lucrative township food economy still underserved
SA's lucrative township food economy still underservedArticle

The long-running misconception that the township food economy is insignificant compared to the 'formal' economy, has hampered retail growth in townships in South Africa...

7 Dec 2020

#IABInsightSeries: The morning after
#IABInsightSeries: The morning afterArticle

Jarred Cinman, CEO of VMLY&R South Africa and ACA Board member, talks us through three things he believes the pandemic has changed...

Jarred Cinman 25 Nov 2020

Micro-fulfilment tech to power e-commerce warehouse services for faster delivery
Micro-fulfilment tech to power e-commerce warehouse services for faster deliveryArticle

Inospace CEO, Rael Levitt offers insight into the retail fulfilment picture, discussing how the consumer rush to online shopping during the Covid-19 pandemic has accelerated retailer moves toward space-saving and automation-powered warehouses...

Rael Levitt 25 Nov 2020

Uber Pass launches in South Africa
Uber Pass launches in South AfricaArticle

There is no doubt that the pandemic has made people even more price-sensitive and having to change their buying behaviour...

23 Nov 2020

Be valiant in forging a new path to branding success
Be valiant in forging a new path to branding successArticle

To survive in challenging times and thrive, thereafter, brands have to be brave enough to step up if they are to stand out....

Issued by Valiant 19 Nov 2020

#Loeries2020: Day one winners
#Loeries2020: Day one winnersArticle

The Awards announced on day one of Loeries Creative Week 2020, Monday, 16 November, included Out of Home, Out of Home Crafts, Print Communication, Print Crafts, Shared Value, Effective Creativity and Service Design...

Jessica Tennant 16 Nov 2020

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Don't mistake having an online store for true omnichannel retailingArticle

The age of the mall is waning. That phrase sends property fund managers into a cold sweat. But it's not just the lower foot traffic as a result of Covid that is to blame for the pressure on brick-and-mortar stores...

11 Nov 2020

New e-commerce-in-a-box offering set to transform SME landscape
New e-commerce-in-a-box offering set to transform SME landscapeArticle

South African businesses can now get an e-commerce-ready website, including a full payment suite, integrated delivery service and free hosting for just R349 per month...

Issued by DPO South Africa 3 Nov 2020

#Anzisha2020: Minute5 offers a convenient service to customers in Uganda
#Anzisha2020: Minute5 offers a convenient service to customers in UgandaArticle

Katumba Jonathan Paul from Uganda is an entrepreneur, tech enthusiast and developer and CEO of Minute5. As a finalist in the 2020 Anzisha Prize, he shares more about the startup...

Evan-Lee Courie 27 Oct 2020

Pudo delivers comedic relief and convenience to Mzansi
Pudo delivers comedic relief and convenience to MzansiArticle

The pudo brand has once again partnered with local favourite comedian, Schalk Bezuidenhout, who brings to life their festive TVC titled 'Schalky Clause'...

Issued by Playmakers 22 Oct 2020

Pick n Pay buys SA delivery startup Bottles
Pick n Pay buys SA delivery startup BottlesArticle

Pick n Pay has concluded an agreement to purchase on-demand delivery startup Bottles. The acquisition is expected to be completed by November this year...

20 Oct 2020

CX+ Retail 2020. The South African and global ranking
CX+ Retail 2020. The South African and global rankingArticle

Kantar has combined insights from the CX+ 2020 study with an understanding of the new customer landscape across different retail sectors in Covid-19 times and into recovery, releasing the first-ever CX+ 2020 retail ranking across grocery, general and fashion retail...

Mark Molenaar, Issued by Kantar 20 Oct 2020

New local food delivery app Pekkish SA launches
New local food delivery app Pekkish SA launchesArticle

Pekkish SA is a new local food market app that aims to connect Cape Town residents to the nearest home kitchen business...

12 Oct 2020

Thinking outside the box: How one local business tripled its turnover in lockdown
Thinking outside the box: How one local business tripled its turnover in lockdownArticle

As one of the beneficiaries of Tractor Outdoor's SME Advertising Fund, Foodbox stocks a wide variety of fresh, locally-sourced produce, which includes everyday staples such as meats, cheese, dairy and vegetables...

Issued by Tractor Outdoor 12 Oct 2020

Restaurants and fast food outlets need a mindset change post Covid-19
Restaurants and fast food outlets need a mindset change post Covid-19Article

At the end of May this year, when South Africa was in Level 3 lockdown, I wrote an article about the need for customers to feel safe when going to restaurants and fast food outlets...

Craig Schwabe 7 Oct 2020

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Flyt Property Investment launches new hospitality groupArticle

Cape-based, Flyt Property Investment has launched Wink Aparthotels, a new hospitality group which aims to provide guests with the convenience of apartment living combined with the luxury and comfort of a hotel...

7 Oct 2020

Online high school Valenture Institute launches Joburg campuses
Online high school Valenture Institute launches Joburg campusesArticle

Valenture Institute has expanded its core online-only learning experience to include brick-and-mortar 'boutique' campuses...

30 Sep 2020

The Covid-driven surge in online grocery shopping
The Covid-driven surge in online grocery shoppingArticle

E-commerce will permanently benefit from people wanting to, or being forced to, socially distance themselves. One of the sub-sectors in this space is online grocery shopping...

Ross Jenvey 22 Sep 2020

Food for thought: the global rise of dark kitchens and stores
Food for thought: the global rise of dark kitchens and storesArticle

Behind the door of a nondescript warehouse unit in Wynberg, north of Johannesburg, lies a microcosm of how we are going to buy food for the foreseeable future...

Rael Levitt 17 Sep 2020

Anzisha Prize 2020 reveals finalists
Anzisha Prize 2020 reveals finalistsArticle

The Anzisha Prize has revealed its top 20 finalists for 2020. Winners will be announced at this year's Anzisha Prize Conference on the 27 October 2020...

17 Sep 2020

Checkers Sixty60 creates 800 new jobs during lockdown
Checkers Sixty60 creates 800 new jobs during lockdownArticle

Since the start of lockdown, Checkers Sixty60 has created 800 new jobs to meet the increased demand for the grocery delivery service...

16 Sep 2020

SARS-CoV-2, the virus that causes Covid-19 (round blue objects), emerging from the surface of cells cultured in the lab. Image by the US NIAID (CC BY 2.0)
How Western Cape will check for a future Covid-19 surgeArticle

A large Cape Town survey of pregnant women attending public antental clinics, as well as people with HIV, suggests many people in the city have already been infected with the virus that causes Covid-19...

James Stent 7 Sep 2020

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