CRM, CX, UX News in South Africa

#YouthMonth

'Change happens when young people believe their voices matter' - Anelisa Zungu

Shan Radcliffe

Youth Day 2025: Equipping the next generation with skills for a changing world

How young South Africans are redefining the hospitality industry this Youth Month

BizTrendsTV

RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

Subscribe & Follow

Advertise your job vacancies

Jobs

Customer Service Johannesburg
Account Executive Cape Town
Chief of Staff Cape Town

More jobs Submit a job Open account

Multimedia

All Galleries Audios Videos

#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Hertex HAUS reopens reimagined Bellville Showroom

#See: Hertex HAUS reopens reimagined Bellville Showroom

RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

RAPT BizTrendsTV: Musa Kalenga - How agentic AI is revolutioning business

Sunshinegun expands offering with full-service digital capability

Sunshinegun expands offering with full-service digital capabilitySunshinegun

Liezel Jonkheid is the director and founder of the Consumer Psychology Lab. Source: Supplied.

Transform your business culture through customer experience

By Liezel Jonkheid 6 Jun 2025

Leading with courage and conviction to shape the future of CX

Leading with courage and conviction to shape the future of CX

By Jeané van Greunen 3 Jun 2025

More news

Wavemaker appoints Tammy Wilson-Schultz as new chief strategy officer

Wavemaker appoints Tammy Wilson-Schultz as new chief strategy officer

Wavemaker 26 May 2023

Virgin Active revamps app and rewards programme to drive loyalty

Virgin Active revamps app and rewards programme to drive loyalty

23 May 2023

2023 Annual Township CX Report launches on 7 June

2023 Annual Township CX Report launches on 7 June

Rogerwilco 18 May 2023

Marketing Indaba back at CTICC, Cape Town with its live in-person marketing conference

Marketing Indaba back at CTICC, Cape Town with its live in-person marketing conference

CADEK Media 17 May 2023

VMLY&R South Africa launches gamechanger, VMLY&R Commerce

Danette Breitenbach 15 May 2023

Unlocking the power of Salesforce: How V5 Digital can help your business grow

Unlocking the power of Salesforce: How V5 Digital can help your business grow

V5 Digital 11 May 2023

Get easy access to critical applications with Everlytic and Zapier integration

Get easy access to critical applications with Everlytic and Zapier integration

Everlytic 10 May 2023

Source: © Julia Larson When it comes to shaping your customer experience and service delivery, do not underestimate the emotional and psychological state of South Africans

8 great CX fundamentals to get your customers back to love doing business with you again

Liezel Jonkheid 8 May 2023

Exploring the possibilities of blockchain for marketers

Exploring the possibilities of blockchain for marketers

Dentsu 8 May 2023

Source © Mark Bowden Retailer loyalty programmes are a tool for retailers to drive increased customer engagement

Loyalty programmes: A tool to drive increased customer engagement

2 May 2023

Human8 lands in Dubai

Human8 lands in Dubai

Human8 18 Apr 2023

Brands must balance digital innovation and trust to serve Africa's consumers - study

Brands must balance digital innovation and trust to serve Africa's consumers - study

17 Apr 2023

Source: ©Anawat sudchanham -

5 reasons why superior customer service is critical to success

Nadia Coetzer 14 Apr 2023

MoneyUp Chat by Capitec aims to improve SA's financial literacy

MoneyUp Chat by Capitec aims to improve SA's financial literacy

Helm 28 Mar 2023

Source © Moneyweb Image: Siphiwe Sibeko/Reuters

Purpose drives profit, but it is nothing without action

15 Mar 2023

InSites Consulting rebrands to Human8

InSites Consulting rebrands to Human8

Human8 15 Mar 2023

Source: © Eugene Ccapon Craig Hannabus, strategy director, Rogerwilco asks what if the Metaverse and VR are not what we thought it would be

Maybe the metaverse and VR aren't what we thought they would be

Craig Hannabus 7 Mar 2023

Social media: The channel to build and maintain customer brand loyalty

Frik van der Westhuizen 27 Feb 2023

90% of B2B buyers have switched to a new supplier in the last 12 months

90% of B2B buyers have switched to a new supplier in the last 12 months

VML 22 Feb 2023

Introducing the MakeReign Academy - accelerating careers within the UX/UI industry

Introducing the MakeReign Academy - accelerating careers within the UX/UI industry

MakeReign 22 Feb 2023

InSites Consulting expands executive management team

InSites Consulting expands executive management team

Human8 21 Feb 2023

In a changing environment, openness, and inclusion are critical features of a CX benchmark study

In a changing environment, openness, and inclusion are critical features of a CX benchmark study

Ask Afrika 13 Feb 2023

Source © everythingpossible By using messaging platforms and chatbots, businesses can build stronger relationships, improve customer satisfaction and increase engagement

5 benefits of conversational marketing

Joseph Neusu 3 Feb 2023

Growth feeds growth

Growth feeds growth

Joe Public 26 Jan 2023

How to take control of your business's online reputation in 2023

How to take control of your business's online reputation in 2023

Hellopeter 25 Jan 2023

Source:

8 tools to create a winning customer experience strategy in 2023

Dori-Jo Bonner 23 Jan 2023

Brand Finance's Global 500 2023 names Amazon the world's most valuable brand

Danette Breitenbach 20 Jan 2023

Are personalised insurance products 'insuring' growth in SA's short-term insurance industry?

Are personalised insurance products 'insuring' growth in SA's short-term insurance industry?

Insight Survey 18 Jan 2023

Image supplied: Zumi Njongwe, consumer communication and marketing excellence director at Nestlé

#BizTrends2023: Connecting better with consumers

Zumi Njongwe 13 Jan 2023

Source © Black Agencies Tseliso Rangaka, chief creative officer of FCB Joburg and Hellocomputer, has been named the Cannes Lions 2023 jury president for the Radio & Audio Lions jury.

Cannes Lions 2023: SA's Tseliso Rangaka named as a Cannes Lions jury president

12 Jan 2023

Let's do Biz