Open source branding tracks "Insperience"

Now, however, the ante has been upped, with a growing number of advert free media. TiVo, DVDs, Games and mobile phones - all massive and growing communication and entertainment mediums - are almost totally ad free. That marketing communication is so unwelcome is perhaps not all that surprising. After all, marketers do have a habit of communicating rather obnoxiously.

Douglas Rushkoff, author of several best sellers on new media and, more recently the Jewish faith, once said rather memorably that "marketing, for the most part, has become the technique of intimidating people or making people feel inadequate, so that they buy your product in order to compensate. I think this strategy is short sighted, at least insofar as it makes people feel shitty. Eventually, they'll come to blame someone - and that someone may turn out to be the companies that made them feel inadequate."

Or they might not even give you a chance to speak in the first place. In due course it may be that the only time a brand will get to communicate with a consumer is when that consumer invites them to. The key is for brands to drop the subtle psychological bullying and try genuinely interacting with their audience.

Of course, it's easier said than done, but emphasising commonly held values can reap enormous rewards. For example, Apple's expansion into the music download market with iTunes has done an extraordinary amount to build the Apple brand. It wasn't just the initial commercial success of the iTunes project (2 million downloads in its first two weeks of existence), it was also being the first major player to take the lead in the brave new world of legal music downloads. Taking that lead demonstrated a set of values that millions of Internet literate music lovers could identify with. Never mind the fact that (until recently) iTunes wasn't available outside of the United States - the flood of great publicity and positive branding spin-offs for Apple were worldwide.

As great as that is, allowing consumers to contribute to defining brand values is even better. And if consumers perceive that their contributions are valued, there are extraordinary things that can be done. Linux (and the rash of companies taking advantage of open source software development) is a point in case. And that doesn't only apply to software. Shoe designer John Fluevog is pioneering the art of open source footwear, inviting people to submit designs and ideas for future shoes.

Encouraging consumers to participate at that level allows them to take ownership of the brand, with huge implications for brand loyalty. For example, future-spotting newsletter, TrendWatching.com predicts the rise of a trend it dubs the "Insperience". Essentially the "Insperience" trend represents consumers' desire to invite brands offering experiences exclusive to the public domain, to set up shop within their own domestic domain - for example, tapping near-perfect beers on a Heineken BeerTender in one's Entertainment Room.

Traditionally the concept of the consumer as king has been little more than a good idea that brands pay lip service to. However, the balance of power between consumers and brands seems to be shifting fast. And unless brands toe the line, they could well find themselves out in the cold.