Integration: the tech trend for business in 2015

20 Feb 2015

As 2015 kicks into high gear for business, there is one technology trend that is the holy grail of businesses looking to expand their footprint: integration. Yet, despite its critical importance to business, most executives still don't understand exactly what is meant by technology integration.

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For just about every national and multinational business, especially those expanding throughout the African continent, integration within supply chains, logistics systems and even communications systems can be the difference between success or failure.

So what is integration and why is it so critical for business?

A simple definition is that integration is the ability for different software systems to communicate and share information in real time and to provide the end-user with better insight into a specific process, issue or measurement.

In other words, if your software systems do not have the ability to communicate with each other or with those of your customers, suppliers and partners it's going to be very difficult for your managers to secure the information they need - making it extremely difficult to provide the services your customers demand and expect.

Additionally, it will be virtually impossible for your managers to secure the critical real-time data for accurate decision making.

A top priority

For South African businesses looking to expand their service footprint nationally, or across Africa, integration of technology systems needs to be a top priority. Many South African businesses are acquiring partners or expanding into new territories - without ensuring supply chain integration during this expansion process, chaos can ensue, resulting in poor decision making and missed opportunities.

This issue is of particular relevance for businesses expanding across Africa, as supply chains in Africa are most often fragmented with little or no visibility within the total technology pipeline.

Many business supply chains will inevitably have to deal with legacy systems that can only report information on a specific area or cannot communicate with the larger software platform, making it very difficult to get an overview of the performance of the total supply chain.

Finding a quick and simple integration solution - enabling all systems within the supply chain to communicate - from warehousing, transport, stock or troubleshooting - is the only way for businesses to have the edge on competitors, whilst encouraging true collaboration amongst trading partners.

Data-collection issues

Parmalat is one such company the rapid expansion of which into territories including Zambia, Botswana, Swaziland and Mozambique, has brought with it a range of data-collection issues. Critical data from various warehouses was stored on different platforms in different formats - meaning valuable resources had to be allocated to reformatting the data. This time-intensive process also meant that real-time information was difficult to secure, making it difficult to track performance across the supply chain accurately.

Once a unique interface was developed specifically for Parmalat's needs - the team was able to generate reports and results within seconds on any internet-enabled device. With training and ongoing support, this integrated system has translated into savings on cost, time and resource allocation amongst other key benefits.

Integration then:

Enables managers to make real-time decisions based on accurate data;

Avoids bottlenecks/shortages and other stock issues;

Saves time and money on staff training;

Increases efficiencies - various divisions or role players can now interact in real time with one another; and

Increases service levels to customers.

Any business with plans to expand its supply chain across South Africa, or further afield, should first and foremost look at the various systems it may inherit and develop the appropriate strategies to integrate those systems.

There is a range of integration solutions that can be developed for companies from the small yet expanding brand - to major multinationals. Don't let your system's inability to communicate destroy your expansion plans - in 2015 - it's time to integrate.