With the launch of our new personalisation guide, we’re getting into the details of level 2: Message Personaliser. Professionals who are already sending bulk communication and are familiar with the foundations of good copy, design, and data management will get to this level when they’re ready to create more engaging experiences for their recipients, boosting sales, brand reputation, and client retention.
Here’s what you need to know at this level and a taste of what you can learn in the guide…
What is message personalisation?
Message personalisation relates to the tools, tactics, and strategies you can use to make your messages more personal to the reader. It can start at its most basic level, like the style and tone of your writing, and progress to the technical ways you can automate adding personalisation to bulk messages.
If you use a bulk communication platform, your ability to personalise messages at scale depends on the data you collect on your clients and subscribers. The more relevant information you have on them, the more customised you can make the experience.
Why personalise your messages?
There are many good reasons to personalise your messages. Here are some of the stats:
Clients expect it
It boosts engagement
- 74% of marketers said that targeted messages and personalisation of emails improves customer engagement rates. (Instapage)
- 46% higher open rates are seen on segmented, personalised automated email messages compared to normal marketing messages. (Instapage)
It increases sales
- 77% of consumers have picked, recommended, or paid more for a brand that prioritises personalised service or experience. (Zoominfo)
- 75% of consumers are more likely to buy from a retailer that recognises them by name, recommends products or services based on past purchases, or knows their purchase history. (Accenture)
Personalisation versus automation
There’s a lot of overlap between automation and personalisation in the bulk communication and email marketing space. This is our take on it:
Personalisation is a form of automation within a message. It enables you to program different sections of the message to be customised to a specific recipient based on the data that you have on them.
This is somewhat different to communication automation – a broader term for what we consider the automated triggering and sending of messages. It includes more than just personalisation within one email, but the customisation of entire communication journeys.
|Technically, customising an automated communication journey based on recipient data is a broader form of personalisation too. But, for the sake of simplicity, we’ve split it.|
Why split the two?
Many communication platforms don’t distinguish between email personalisation and automation like we do. Their marketing guides clump everything together. But we’ve found that this can be overwhelming – especially for people who are still learning.
How to personalise your messages
According to Kath Pay, one of the common mistakes that marketers make when personalising their messages is that they become overwhelmed. Message personalisation is a big subject, after all. She explains that the best way to avoid this is to break your strategy and tactics into smaller steps.
So, in our personalisation guide, we break it down by level of experience, and guide readers through each level step by step. Here’s what we cover:
- Entry-level personalisation:
a. Personalising email properties
b. Greeting recipients by namec. Personalising message content
- Mid-level personalisation:
a. Segmenting your database to send custom content
- Segmenting with filters
- Segmenting with tags
a. Using dynamic content to customise one email for different audiences
b. Tracking and collecting data automatically with interest-based tags
We recommend progressing through these levels one at a time and testing what works best, so you can grow your personalisation skillset and improve your results as you go.
Personalising messages with Everlytic
Are you a message personaliser? Everlytic’s bulk communication platform enables you to personalise and automate messages sent via email, SMS, voice broadcasting, and web push notifications. Here are some of the features that will support you on your growth journey.
Optimise your customer experience
Personalisation improves customer experience and boosts sales and retention, but doing it manually is inefficient and expensive. Rather automate it with Everlytic.