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Location Bank, South Africa’s leading digital location and reputation management platform, has helped one of the country’s largest retail chains achieve a dramatic turnaround in customer engagement including a 102% increase in calls and 135% more direction requests by transforming their local online presence.
The retail group, with hundreds of physical locations across the country, faced a familiar challenge: outdated listings, inconsistent data, slow review response times, and poor visibility across search platforms like Google and Apple Maps. These issues were limiting customer discovery and in-store visits.
“For multi-location brands, visibility equals revenue” said Neil Clarence, co-founder of Location Bank. “We helped this client take control of their digital presence, and the growth in customer actions speaks for itself.”
This success story highlights the growing importance of digital location management in the retail space, especially as more consumers rely on search to choose where to shop.