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Customer experience management in the new normal
Customer experience management in the new normalArticle

At home, online and ready to engage - this is the consumer in the new normal. During their prolonged time at home, consumers have become more willing and able to use digital methods of engagement...

Ntombi Mhangwani 3 days ago

Lit lineup for Basa Assembly
Lit lineup for Basa AssemblyArticle

Business and Arts South Africa NPC (Basa) and the British Council Southern Africa Arts have announced the programme lineup for their joint venture Assembly...

Issued by Business and Arts South Africa 23 Mar 2021

Thought leaders headline Basa Assembly
Thought leaders headline Basa AssemblyArticle

Business and Arts South Africa's (Basa) Assembly, partnered by the British Council, is a programme of hybrid live and digital engagements across social, digital and media platforms, set to go live to the public on 25 and 26 March 2021...

Issued by Business and Arts South Africa 9 Mar 2021

How customer communication will evolve in 2021
How customer communication will evolve in 2021Article

By now, it's clear that 2020 was a year of managing the unexpected and looking for the silver lining. This is especially true when it comes to customer communication. After years of digital-led evolution, even the biggest laggards were forced to revolutionise their customer communications...

Brent Haumann 11 Feb 2021

PT SportSuite and Titans Cricket power digital fan engagement with launch of official app
PT SportSuite and Titans Cricket power digital fan engagement with launch of official appArticle

PT SportSuite and the Momentum Multiply Titans have announced a digital platform partnership aimed at increasing digital engagement between the Centurion-based franchise, their fan community and sponsors during the lockdown period and beyond...

Issued by Publisher’s Toolbox 12 Jan 2021

#BizTrends2021: What will customers expect from you in 2021?
#BizTrends2021: What will customers expect from you in 2021?Article

Now that 2020 is behind us, we can draw on some insights to guide businesses on what we are likely to see in 2021...

Robin Fisher 5 Jan 2021

The sales game will evolve in 2021, but how do we adapt?
The sales game will evolve in 2021, but how do we adapt?Article

For anyone in sales, 2020 has been a challenging year. Going forward, we will see this hardship continue into 2021 and how we respond to the new demands will be critical...

Louise Robinson 10 Dec 2020

Packaging during Covid-19 and beyond
Packaging during Covid-19 and beyondArticle

As a $900bn-a year industry worldwide, what does the world of packaging look like now?

Raymond Dube 30 Nov 2020

Customers are demanding greater digital engagement from service providers
Customers are demanding greater digital engagement from service providersArticle

The Covid-19 pandemic is accelerating the move to digital, as large proportions of the population have continued to work, learn and be entertained remotely, while others have trialled services such as remote health care for the first time...

George Fraser 29 Oct 2020

PT SportSuite partners with Otter African Trail Run
PT SportSuite partners with Otter African Trail RunArticle

PT SportSuite, in collaboration with the Otter African Trail Run, is proud to announce the launch of the official Otter Community Engagement app...

Issued by Publisher’s Toolbox 27 Oct 2020

Discover the places where great ads thrive!
Discover the places where great ads thrive!Article

Consumers prefer their ads on TikTok while marketers prefer YouTube...

Issued by Kantar 12 Oct 2020

Walk The Talk with 702
Walk The Talk with 702Article

A new day, a new dawn. Today, 702 unveiled the station's refreshed positioning and logo on-air with Bongani Bingwa (Breakfast with Bongani Bingwa on 702)...

Issued by Primedia Broadcasting 29 Sep 2020

From Zoom to Netflix, your life could be a hack waiting to happen
From Zoom to Netflix, your life could be a hack waiting to happenArticle

From Zoom to Netflix, cyberattacks are getting clever about getting your attention...

15 Sep 2020

Diabetes telemedicine gets booster shot from joint investment
Diabetes telemedicine gets booster shot from joint investmentArticle

AlphaCode, the fintech investment arm of Rand Merchant Investment Holdings (RMI), and the local investment fund of Endeavor, a global entrepreneur network, have recently concluded a joint investment in Guidepost, a South African healthcare technology business specialising in telemedicine for diabetics...

5 Aug 2020

CEO of DStv Media Sales, Fahmeeda Cassim Surtee presenting at the Nedbank IMC Conference.
#NedbankIMC2020: Advanced TV, what you need to know to work it [Part 1]Article

CEO of DStv Media Sales, Fahmeeda Cassim Surtee's presentation focused on what advanced TV really is, how the TV landscape is changing and what this means for marketers...

Juanita Pienaar 28 Jul 2020

South Africans embrace digital medical consultations
South Africans embrace digital medical consultationsArticle

Borderless Access brings you findings from 10 countries on how modes of medical consultation have and will continue to change, post-lockdown...

Issued by Borderless Access 7 Jul 2020

Photo by Tembela Bohle from .
Reshaping the sports industry landscapeArticle

As a leading voice in the sports marketing/sponsorship/events industry, Treble Group MD, Kyle Nel, shares his insights on how Covid-19 has impacted the sports industry with a view to a way forward...

Kyle Nel 8 Jun 2020

#LockdownLessons: Education and technology are not two separate things
#LockdownLessons: Education and technology are not two separate thingsArticle

Rebecca Pretorius, Country Manager at Crimson Education, shares her experience of the current Covid-19 crisis and how the organisation is navigating these unusual times...

Shan Radcliffe 29 May 2020

Photo by Lukas from .
SA marketers fostering meaningful customer relationships beyond first purchase [report]Article

Salesforce has released its sixth annual State of Marketing report, including South African data for the first time. The report shows that, locally, marketers are at the forefront, with 76% in South Africa leading customer experience initiatives across their companies...

21 May 2020

Photo by Lukas Blazek on .
Marketers are taking proactive steps to re-size and re-direct spend in an unpredictable business climateArticle

The CMO Council reports wide-ranging changes to marketing spend and relationships...

19 May 2020

Nedbank launches Avo, its new e-commerce "super app"
Nedbank launches Avo, its new e-commerce "super app"Article

Nedbank has revealed its new digital platform Avo. Described as a "super app", Avo will provide customers with access to online shopping and other essential services...

19 May 2020

There's a quiet revolution happening in broadcasting
There's a quiet revolution happening in broadcastingArticle

Gagasi FM, one of South Africa's best-loved and the number one regional commercial radio station, is delighting listeners with their new digital engagement platform...

Issued by Gagasi FM 9 Apr 2020

Image credit: .
Brands and retailers have not yet closed the gap between consumer insight and shopper action - reportArticle

New CMO Council study finds 81% of marketers feel challenged to meet consumer expectations for personalised engagement...

1 Apr 2020

The impact of data deflation on fibre for business
The impact of data deflation on fibre for businessArticle

With South Africa undergoing a national lockdown to combat the spread of the Covid-19 pandemic, the focus has turned to digital solutions to help people get on with their daily lives as best as possible...

Jacques du Toit 27 Mar 2020

#Travelgram: Live tourist snaps have turned solo adventures into social occasions
#Travelgram: Live tourist snaps have turned solo adventures into social occasionsArticle

Where once we subjected friends to post-holiday slideshows, now we share travel selfies live with a remote audience. This study teased out the tension between snapping and experiencing the trip...

2 Jan 2020

Jigyasa Singh
What South Africans are looking for in financial servicesArticle

The three top elements that South Africans want from their financial and banking service providers are value-added advice and terms, a blend of digital and physical services, as well as enhanced ecosystems...

26 Nov 2019

5 digital workers coming to a desk near you...
5 digital workers coming to a desk near you...Article

AI and machine learning are here and working away in a company near you... and on your phone, in your car and in all sorts of places online. Here we outline five types of digital worker you'll likely have on your team in the immediate future, if you don't already...

Ryan Falkenberg 8 Oct 2019

Using internet technology to improve cage fish farming
Using internet technology to improve cage fish farmingArticle

Cage fish farming is growing fast in Africa but there are various challenges such as fish dying from fluctuating water temperature with most farmers unaware of what to do...

Joseph Davis Weddi 20 Sep 2019

85% of global consumers want omnichannel experiences - finds CMO Council study
85% of global consumers want omnichannel experiences - finds CMO Council studyArticle

More than 85% of the 2,000 global consumers surveyed prefer personal, trusted and reliable omnichannel engagement...

19 Jul 2019

Okaba captions this: “Let it flow.”
#BehindtheSelfie with... Mathe OkabaArticle

This week, we go behind the selfie with Mathe Okaba, CEO of the Association for Communication and Advertising (ACA), which last week held the 24th and final Apex Awards ceremony, ahead of the introduction of the Effie Awards in South Africa next year...

Leigh Andrews 16 Jul 2019

Deadline for entries looms near for 2019 New Generation Social & Digital Media Awards
Deadline for entries looms near for 2019 New Generation Social & Digital Media AwardsArticle

The New Gen Awards calls on all South African agencies, corporate marketing teams, creatives, influencers, bloggers and vloggers, PR firms, web developers, tech developers and strategic comms students to enter...

Issued by New Gen Awards 3 Jul 2019

It's time to embrace Customer Support Chatbot 2.0
It's time to embrace Customer Support Chatbot 2.0Article

Have you been the victim of chatbot incompetence recently? It typically starts with a specific query that you need help with...

Ryan Falkenberg 10 Jun 2019

Summit highlights the vital importance of digital solutions
Summit highlights the vital importance of digital solutionsArticle

Following three days of compelling presentations, headline talks and tactical sessions, Africa's first-ever BigFive Summit concluded with a stimulating B2B Sales workshop...

25 May 2019

Hermès to launch skincare and makeup categories in 2020
Hermès to launch skincare and makeup categories in 2020Article

French luxury house Hermès, best known for its high-fashion handbags, has plans to expand its business into skincare and cosmetics in 2020...

25 Mar 2019

Unlocking the commercial value of open source software
Unlocking the commercial value of open source softwareArticle

Open source software is a powerful springboard for innovation and collaboration...

Simon McCullough 28 Nov 2018

Time to act on digital transformation
Time to act on digital transformationArticle

Digitisation has forever changed the consumer buying experience. The internet was once a simple tool to browse options and compare prices but has now become...

Carmen Whateley 17 Oct 2018

Survey reveals most consumers have underwhelming digital experiences
Survey reveals most consumers have underwhelming digital experiencesArticle

Across all industries, at least 84% of consumers say their experiences with using digital tools and services fall short of expectations...

5 Oct 2018

Empowering businesses to transform digitally
Empowering businesses to transform digitallyArticle

The world has gone digital is a term we hear far too often nowadays, but it's not exactly true. There is an increasing distinction between those who are leading the change and profiting from it, and those who are falling behind and missing the many opportunities...

Nick Durrant 6 Sep 2018

Empowering businesses to transform digitally
Empowering businesses to transform digitallyArticle

The world has gone digital is a term we hear far too often nowadays, but it's not exactly true...

Nick Durrant 5 Sep 2018

Ads24 general manager Ané Honiball and INMA executive director and CEO Earl Wilkinson. Image supplied by Media24.
Ads24 amongst Inma Global Media Awards winners announcedArticle

Ads24 won the Inma Global Awards, "Best in Africa" for "Ads24 Presents Food for Thought" at an Award ceremony held on Monday, 4 June, before more than 400 participants attending the Inma World Congress of News Media...

5 Jun 2018

Marketing leaders say level of media spend will be linked to reporting accuracy
Marketing leaders say level of media spend will be linked to reporting accuracyArticle

CMO Council Member Study reveals many will boost spend in online video advertising and voice willingness to pay premiums for guaranteed views and deep customer insights...

26 Apr 2018

How the internet is reshaping World Heritage and our experience of it
How the internet is reshaping World Heritage and our experience of itArticle

Most people's experience of World Heritage is now a digital one. Whether it's on social media, an official website, Wikipedia or a simple Google search, this shift in "visitation" means many people who engage with World Heritage will never physically travel to the actual site...

Cristina Garduño Freeman 29 Mar 2018

Sweden’s Svenska Dagbladet at the 2016 Inma Global Media Awards. © Inma.
The finalists for Inma Global Media Awards announcedArticle

Finalists in the Inma Global Media Awards were announced today, spotlighting excellence in audience, revenue, and brand development by news media companies...

8 Mar 2018

Pieter Zylstra, regional director digital transformation, Middle East and Africa, Orange Business Services
#BizFinFocus: Five disruptions to the African fintech landscape in 2018Article

Africa is no stranger to financial innovation. Mobile financial wallets have been rapidly adopted by the younger population, with partnerships between telcos and banks set to dominate the future of the mobile payment industry...

Pieter Zylstra 8 Mar 2018

Transit.TV celebrates 10 years
Transit.TV celebrates 10 yearsArticle

Shamy Naidu, Executive: Transit Ads, outlines the milestones on the growth trajectory of national digital television channel Transit.TV...

Issued by Provantage Media Group 20 Feb 2018

Blending heritage with cutting edge: Techsys Digital wins KWV account
Blending heritage with cutting edge: Techsys Digital wins KWV accountArticle

Techsys Digital has proven its ability to produce results for top brands in the alcohol category, with a client portfolio that includes powerhouses Heineken SA and Diageo...

Issued by Techsys Digital 12 Feb 2018

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