CRM, CX, UX News in South Africa

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'Change happens when young people believe their voices matter' - Anelisa Zungu

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Youth Day 2025: Equipping the next generation with skills for a changing world

How young South Africans are redefining the hospitality industry this Youth Month

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RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

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#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Hertex HAUS reopens reimagined Bellville Showroom

#See: Hertex HAUS reopens reimagined Bellville Showroom

RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

RAPT BizTrendsTV: Musa Kalenga - How agentic AI is revolutioning business

Sunshinegun expands offering with full-service digital capability

Sunshinegun expands offering with full-service digital capabilitySunshinegun

Liezel Jonkheid is the director and founder of the Consumer Psychology Lab. Source: Supplied.

Transform your business culture through customer experience

By Liezel Jonkheid 6 Jun 2025

Leading with courage and conviction to shape the future of CX

Leading with courage and conviction to shape the future of CX

By Jeané van Greunen 3 Jun 2025

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Source: © 123rf The South African Customer Experience Report has found that consumers no longer have empathy for brands, and instead have developed a striking state of apathy

Consumers settle for good enough while brands create the leaky bucket syndrome

12 Jul 2023

Andrew Bourne, Regional Manager, Zoho

Exceptional CX is key to sustainable growth

Andrew Bourne 4 Jul 2023

Experts say Elon Musk's decisions undermine new CEO. Source: Reuters.

Elon Musk's Twitter rate limits could undermine new CEO, ad experts say

Jody Godoy, Sheila Dang and Akash Sriram 3 Jul 2023

Source: © michaeljung -

Providing customer experience excellence using analytics and intuition

Yudhvir Seetharam 3 Jul 2023

Source:

Unlocking untapped potential: SA brands slow to use WhatsApp's marketing power

27 Jun 2023

Source: © Ad Age Bread of the Nation, AB InBev SA, Castle Lager, from Ogilvy, Cape Town SA is shortlisted in the Titanium Lions

#Cannes2023: Grand Prix for Saudi Arabia and Ogilvy SA shortlisted in Titanium Lions

23 Jun 2023

Image by Fran Luckin. Kevin Hart, Entertainment Person of the Year talks about Hartbeat, his entertainment and content creation company

#Cannes2023: The diary of Creative Circle: Fran Luckin: "Talent goes where the fun is"

21 Jun 2023

Source © Niall Wiggan In South Africa, loyalty programme owners are working hard to meet their customers and members where they are, now

7 loyalty programmes trends

20 Jun 2023

Episode 4 of 21: Flexibility in big versus small companies

Episode 4 of 21: Flexibility in big versus small companies

Delta Victor Bravo 20 Jun 2023

Image supplied: (From left) Amanda Cromhout, Truth CEO and International Loyalty Personality of the Year, with Annich McIntosh, editor of Loyalty Magazine

SA wins at international loyalty awards

15 Jun 2023

Episode 3 of 21: The importance of introducing more flexibility

Episode 3 of 21: The importance of introducing more flexibility

Delta Victor Bravo 12 Jun 2023

TLC Worldwide Africa launches Cosmos - The revolutionary consumer rewards and insights platform

TLC Worldwide Africa launches Cosmos - The revolutionary consumer rewards and insights platform

TLC Worldwide Africa 7 Jun 2023

Kaleeta McDade named LIA creativity in the Metaverse and evolution Jury President

Kaleeta McDade named LIA creativity in the Metaverse and evolution Jury President

6 Jun 2023

Episode 2 of 21: The critical shifts that business needs to make

Episode 2 of 21: The critical shifts that business needs to make

Delta Victor Bravo 5 Jun 2023

Wavemaker's Audience Solutions delivers personalised, data-driven insight

Wavemaker's Audience Solutions delivers personalised, data-driven insight

Wavemaker 2 Jun 2023

Verve and Alida announce a seamless software and full service global insights offer

Verve and Alida announce a seamless software and full service global insights offer

VERVE 31 May 2023

Episode 1 of 21: What are the 3 new rules of good business?

Episode 1 of 21: What are the 3 new rules of good business?

Delta Victor Bravo 29 May 2023

Wavemaker appoints Tammy Wilson-Schultz as new chief strategy officer

Wavemaker appoints Tammy Wilson-Schultz as new chief strategy officer

Wavemaker 26 May 2023

Virgin Active revamps app and rewards programme to drive loyalty

Virgin Active revamps app and rewards programme to drive loyalty

23 May 2023

2023 Annual Township CX Report launches on 7 June

2023 Annual Township CX Report launches on 7 June

Rogerwilco 18 May 2023

Marketing Indaba back at CTICC, Cape Town with its live in-person marketing conference

Marketing Indaba back at CTICC, Cape Town with its live in-person marketing conference

CADEK Media 17 May 2023

VMLY&R South Africa launches gamechanger, VMLY&R Commerce

Danette Breitenbach 15 May 2023

Unlocking the power of Salesforce: How V5 Digital can help your business grow

Unlocking the power of Salesforce: How V5 Digital can help your business grow

V5 Digital 11 May 2023

Get easy access to critical applications with Everlytic and Zapier integration

Get easy access to critical applications with Everlytic and Zapier integration

Everlytic 10 May 2023

Source: © Julia Larson When it comes to shaping your customer experience and service delivery, do not underestimate the emotional and psychological state of South Africans

8 great CX fundamentals to get your customers back to love doing business with you again

Liezel Jonkheid 8 May 2023

Exploring the possibilities of blockchain for marketers

Exploring the possibilities of blockchain for marketers

Dentsu 8 May 2023

Source © Mark Bowden Retailer loyalty programmes are a tool for retailers to drive increased customer engagement

Loyalty programmes: A tool to drive increased customer engagement

2 May 2023

Human8 lands in Dubai

Human8 lands in Dubai

Human8 18 Apr 2023

Brands must balance digital innovation and trust to serve Africa's consumers - study

Brands must balance digital innovation and trust to serve Africa's consumers - study

17 Apr 2023

Source: ©Anawat sudchanham -

5 reasons why superior customer service is critical to success

Nadia Coetzer 14 Apr 2023

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