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Mike Saunders, CEO of Digitlab explains the findings of the third annual State of Digital Survey (Image supplied)

It’s a golden age of business data - or is it?Mike Saunders

The ROI of customer loyalty: why retention eats acquisition for breakfast

The ROI of customer loyalty: why retention eats acquisition for breakfast

By Riaz Galant 8 Dec 2025

Why great CX isn't about more channels, but smarter integration

Why great CX isn't about more channels, but smarter integration

24 Nov 2025

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Image supplied: Emma Rijkers, business unit manager at Hook, Line and Sinker

#BehindtheSelfie: Emma Rijkers, business unit manager at Hook, Line and Sinker

Emily Stander 10 Aug 2022

Image supplied: Yuvisti Ramgulam, head of client service for 8909 Digital

#WomensMonth: Yuvisti Ramgulam of 8909 Digital; Answer the call of the challenge

Emily Stander 8 Aug 2022

#LunchtimeMarketing: Professional Services market segment set to soar

#LunchtimeMarketing: Professional Services market segment set to soar

5 Aug 2022

Image supplied: Koni Magatshavha

#BehindtheSelfie: Communications specialist Koni Magatshavha

Emily Stander 3 Aug 2022

SA's top 5 consumer trends and what they mean for your business

SA's top 5 consumer trends and what they mean for your business

Zuko Mdwaba 28 Jul 2022

Machine_ wins Setanta Institute, an education solutions client

Machine_ wins Setanta Institute, an education solutions client

Machine_ 11 Jul 2022

Design thinking proves game changer for SA tech start-up

Design thinking proves game changer for SA tech start-up

Hasso Plattner d-school Afrika 8 Jul 2022

Source: Women on Wheels https://www.womenonwheels.co.za/ Women on Wheels]] Junk Mail Marketplace's online auction has sold almost R30m worth of stock from car auctions

Junk Mail: From print to online

7 Jul 2022

Source:

Avoiding dysfunction in digital teams

Gomolemo Segabutle 7 Jul 2022

Supplied. The township is a place of thriving entrepreneurship

Digital Marketers don't forget to look up

Craig Hannabus 27 Jun 2022

Brightest minds in CX to gather at CEM Africa this August

Brightest minds in CX to gather at CEM Africa this August

23 Jun 2022

Jacques Celliers, CEO of FNB. Source: Supplied

FNB eBucks recognised as loyalty champion in global awards

20 Jun 2022

Source:

Customer referrals as a marketing tool

Heinrich Swanepoel 20 Jun 2022

Source: © everythingpossible The requirement for SQL skills is growing among digital agencies

SQL: increasingly relevant to digital agencies

Francois Jooste 14 Jun 2022

Source: ©dolgachov -

Trust and customer experience as important as products, study reveals

9 Jun 2022

Source: © baucemag The Cell C Extension campaign found its insight in the heart of South African culture – hair salons

Hair salons campaign wins MediaCom SA and Cell C gold

6 Jun 2022

BMW: Transforming to a digital, customer-centric approach

Danette Breitenbach 31 May 2022

World's most trusted customer engagement platform, MoEngage, now available in SA

World's most trusted customer engagement platform, MoEngage, now available in SA

Rogerwilco 31 May 2022

Source: © Denis Putilov Today businesses have to prioritise relevant, personalised client experiences

Prioritising the personalised experience for success

25 May 2022

Wonder celebrates a year of leading purpose-based brands

Wonder celebrates a year of leading purpose-based brands

Evan-Lee Courie 24 May 2022

CX is not a quick fix but a long-term gain

CX is not a quick fix but a long-term gain

Neville Quinton 20 May 2022

Why listening to what your customers want is a terrible idea

Why listening to what your customers want is a terrible idea

Jonathan Cherry 19 May 2022

Getting chat commerce right from the start is critical

Getting chat commerce right from the start is critical

Joe de Wet 19 May 2022

Source: © Linkedin Kyle Ranally, Global Vertical Insights Marketing strategist, Meta (formerly Facebook), New York

#EcomAfrica: Today's CX lays the foundation of the future shopping experience

Danette Breitenbach 11 May 2022

Helm goes global with Dr. Oetker

Helm goes global with Dr. Oetker

Helm 11 May 2022

Source: © ra2studio

Bulk emailing: by no means a straightforward and simple affair

JD Engelbrecht 10 May 2022

Source: © cottonbro

Pivoting to changing customer behaviours online

Linda Saunders 5 May 2022

#EcomAfrica: Understand customers as people, not numbers - Alex Genov of Zappos

#EcomAfrica: Understand customers as people, not numbers - Alex Genov of Zappos

Lauren Hartzenberg 3 May 2022

#LunchtimeMarketing: What is customer lifetime value and how do you measure it?

#LunchtimeMarketing: What is customer lifetime value and how do you measure it?

22 Apr 2022

Bringing the omnichannel B2C experience into the B2B retail space

Bringing the omnichannel B2C experience into the B2B retail space

Andrew Dawson 21 Apr 2022

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