While traditional challenges such as energy cost, cleaning expenditure and customer loyalty continue to define the roadmap to hotel profitability, technology also has a major part to play in not only raking up those review stars but also optimising operations.
Technology investments should be focused not only on higher comfort and convenience standards but also solutions that allow hotels to run more efficiently, particularly in a time when energy provision remains a foreseeable challenge.
Looking at guest convenience and comfort, today’s premier hotels feature innovation such as using phones as virtual keys and offer a host of room options such as the ability to launch live chats with front desk staff from their smartphones, “touchless” operation in-room entertainment, room service, and comfort control systems linked to lighting, temperature, and curtains.
From hotel owners and operators’ perspective, technology innovation can offer important benefits:
Other solutions include flat wall-mounted touch panel interface screens with customised surfaces that make it easy for guests to experience contactless, remote hotel check-in/out, and room service and concierge capabilities.
Schneider Electric’s EcoStruxure for Hotels Guest Room Management Solutions for example utilises occupancy-based energy management to adjust room conditions while guests are away, and quickly restores those settings as soon as they return.
When the guest room is unrented or unoccupied, the room temperature reverts either to setback mode (unoccupied) or deep setback mode (unrented). Curtains are closed to mitigate solar heat gain or loss and to preserve furnishings.
Underfloor heating, mirror heating, and lights are turned off. This energy-management functionality drives deep energy savings and reduces carbon emissions.
Moreover, during off-peak times, occupancy can be allocated in certain parts of the hotel which for example, has seafront views while the rest of the hotel can remain unoccupied, using minimal energy until peak season kicks off.
When choosing a solution to improve occupancy and overall building-management efficiency, it's important that owners and operators consider the following technology solutions: