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Game reveals innovative new retail concept in Gauteng
Game reveals innovative new retail concept in GautengArticle

The reimagined retail space now offers free Wi-Fi and a kids' play area, and incorporates innovations such as self-checkout counters and QR codes on products that link to Game's online store...

3 days ago

New report shows brand leaders face big challenges aligning marketing and comms teams
New report shows brand leaders face big challenges aligning marketing and comms teamsArticle

The CMO Council report also addressed how Covid-19 increased the importance to deliver cohesive messaging...

3 days ago

#DoBizZA: How local brands can leverage their 'made in SA' status to entice shoppers
#DoBizZA: How local brands can leverage their 'made in SA' status to entice shoppersArticle

Locally sourced products and services comfort consumers, meeting their new needs for hygiene and spreading feel-good stories that celebrate the best of our diverse culture...

Karin Du Chenne 3 days ago

What's the one thing all businesses need to pivot right now?
What's the one thing all businesses need to pivot right now?Article

During the early stages of the crisis, organisations had to prioritise their most mission-critical functions to stabilise and pivot. Digital transformation emerged as one of those high-priority areas...

Robin Fisher 16 Sep 2020

By invitation only: Amazon's new 'Luxury Stores' experience
By invitation only: Amazon's new 'Luxury Stores' experienceArticle

Amazon has unveiled a new premium shopping experience on its mobile app, called Luxury Stores, that will focus on both established and emerging luxury fashion and beauty brands...

16 Sep 2020

What we learned building a digital sales expert for a major bank
What we learned building a digital sales expert for a major bankArticle

Few industries have been as radically transformed by technology over the past few years as banking...

Ryan Falkenberg 15 Sep 2020

Will Africa survive or thrive tech disruption?
Will Africa survive or thrive tech disruption?Article

The future of work in Africa comes under the spotlight at this year's AfricaCom and AfricaTech, part of the virtual Africatech Festival...

15 Sep 2020

TGI: Providing an in-depth understanding of how markets have changed as a result of Covid-19
TGI: Providing an in-depth understanding of how markets have changed as a result of Covid-19Article

Marketers will have to have a granular understanding of where their target consumers are and whether their marketing investment is effective. Marketing strategies will need to be adapted to accommodate emerging trends and customer demands in the aftermath of the pandemic...

Issued by Ask Afrika 15 Sep 2020

Image from Mobile Marketing Association South Africa .
MMA SA Smarties announces 5 new Covid-19 categories and entering is freeArticle

The MMA SA Smarties has launched its Business Unusual Categories alongside its core categories for 2020, as well as a new submission process. Thanks to its partners, it will be free to enter this year's MMA SA Smarties...

14 Sep 2020

You've adopted new technologies, but are you digitally mature?
You've adopted new technologies, but are you digitally mature?Article

When we look back on 2020, we'll remember it as the year everything changed. Customer communication is no exception...

Mia Papanicolaou 14 Sep 2020

How conversational commerce is shaping the future of business
How conversational commerce is shaping the future of businessArticle

While 'conversational commerce' is not a new concept, the phenomenon is gaining momentum, driving innovation and customer experience in an ever-changing e-commerce landscape...

James Bayhack 14 Sep 2020

How did SA's major banks fare in an unprecedented crisis?
How did SA's major banks fare in an unprecedented crisis?Article

The impact of the Covid-19 pandemic and the resultant economic stresses and strained operating environment reflect in the major banks' results ending June 2020.

11 Sep 2020

#BizUnity: "Nothing unites people like a sense of belonging", One Custom's Paul Geary
#BizUnity: "Nothing unites people like a sense of belonging", One Custom's Paul GearyArticle

Paul Geary, co-founder of One Custom tells us about their work with Laureus Sport For Good South Africa on the recently launched Laureus Supporters' Club and from a customer experience marketing perspective, why it's important that brands nurture relationships with existing customers and harness customer relations to build customer loyalty and goodwill during these uncertain times...

Jessica Tennant 10 Sep 2020

Human-centred design is key to engaged, productive employees
Human-centred design is key to engaged, productive employeesArticle

Organisations are finding it more difficult to consistently attract and grow top-performing talent. Often we find organisations focus all of their attention and budget on the customer or end-user experience - which is not wrong - but the balance is off...

Viresh Hargovan 10 Sep 2020

Photo by  on
Digital or die - have we overcorrected the fundamentals of marketing?Article

It only took half a year, but in that time the world as we know it changed forever. Even though certain aspects of life are likely to revert to type, there are both big differences and small variations which have affected much of how we'll do life going forward...

Leigh-Anne Acquisto 10 Sep 2020

Customer value matters in the time of Covid-19
Customer value matters in the time of Covid-19Article

What should customer experience look like in the time of Covid-19? It may all come down to speed and convenience, or perhaps human touch and making a real connection is still key...

Mark Wilson 9 Sep 2020

Brave Group welcomes Ismail Jooma as the group's new chief strategy officer
Brave Group welcomes Ismail Jooma as the group's new chief strategy officerArticle

Brave Group is excited to announce Ismail Jooma as the chief strategy officer for the advertising and communications group...

Issued by The Brave Group 9 Sep 2020

Tijsbert Creemers, managing director and partner, Boston Consulting Group
Mobile payments will unlock new business for banks in AfricaArticle

Mobile payments and other phone-based transactions represent a must-win opportunity for banks in Africa. The estimated market in facilitating payments alone is $500bn...

8 Sep 2020

Fast-tracking the future of shopping malls
Fast-tracking the future of shopping mallsArticle

Is the long-imagined retail apocalypse on our doorstep? If you have entered a shopping mall recently, you might begin to think so...

Lars Veul 8 Sep 2020

The bottom line is not the only indicator of success in customer satisfaction
The bottom line is not the only indicator of success in customer satisfactionArticle

There are many ways to assess the impact of a marketing strategy on customer satisfaction levels but using bottom-line numbers as the ultimate indicator no longer cuts it...

Nonhlanhla Koza, Issued by Oliver 7 Sep 2020

Kommetjie's Imhoff Farm repositioned to provide mixed-use offering
Kommetjie's Imhoff Farm repositioned to provide mixed-use offeringArticle

Despite construction slowing down during the national Covid-19 lockdown, renovation and restoration work on the 277-year-old Imhoff Farm in Kommetjie progressed with several new retail offerings and attractions...

7 Sep 2020

Gustavo via Pexels
Global consumers ease back into in-store shopping - reportArticle

With Covid-19 lockdown measures around the world easing, just under three-quarters of global consumers report feeling comfortable returning to physical stores since lockdowns have eased...

4 Sep 2020

Mellony Ramalho appointed Sales and Marketing Director of LexisNexis SA
Mellony Ramalho appointed Sales and Marketing Director of LexisNexis SAArticle

Legal technology company, LexisNexis South Africa, has announced the appointment of Mellony Ramalho to the position of Sales and Marketing Director...

Issued by LexisNexis 3 Sep 2020

Time for SA to put proactive and ambitious relief measures in place
Time for SA to put proactive and ambitious relief measures in placeArticle

South Africans are paying a high price for the prolonged lockdown and consequent devastation of the local economy with levels of emotional distress nearly as high as at the start of the lockdown five months ago...

Andrea Rademeyer, Issued by Ask Afrika 3 Sep 2020

Traditional contact centres still crucial amid rise in digital channels
Traditional contact centres still crucial amid rise in digital channelsArticle

The rise in digital customer service channels has changed the way people interact with businesses and brands, but that does not mean it is the end for traditional contact centres...

3 Sep 2020

Covid-19's impact on logistics is creating ripple effects in other industries
Covid-19's impact on logistics is creating ripple effects in other industriesArticle

Supply chains are under increasing pressure as the free movement of goods become more restricted due to lockdown measures implemented by governments around the world...

1 Sep 2020

Banks and beer top the 2020 BrandZ™ Most Valuable South African Brands
Banks and beer top the 2020 BrandZ™ Most Valuable South African BrandsArticle

First National Bank (FNB) has been named as South Africa's most valuable brand for the first time, in the BrandZ Top 30 Most Valuable South African Brands ranking, released today by WPP and Kantar...

Issued by Kantar 1 Sep 2020

How to tackle disruption and innovation in the modern sense
How to tackle disruption and innovation in the modern senseArticle

Today the demand for disruptive innovation is insatiable...

Phil Lewis 31 Aug 2020

Accelerating Africa's digital future
Accelerating Africa's digital futureArticle

As a continent with very high potential for growing economies, how can African countries accelerate their digital adoption and leapfrog into a new era of socio-economic prosperity?

Fadi Pharaon 31 Aug 2020

Find out how you stack up against your competition using data, not just intuition
Find out how you stack up against your competition using data, not just intuitionArticle

It's more important than ever for marketers to understand how fluctuations and shifts in consumer behaviour affect one's brand position in the digital marketplace...

Issued by Jellyfish South Africa 31 Aug 2020

Will digital integration kill traditional banks?
Will digital integration kill traditional banks?Article

From online shopping to financial transactions to e-learning - just about all aspects of life are feeling the march of technology advances...

Kobus Badenhorst, 31 Aug 2020

The magic of mobile wallet marketing
The magic of mobile wallet marketingArticle

Mobile wallets are rapidly gaining momentum as effective and convenient payment solutions. The chances are you're one of many users who currently make use of at least one mobile wallet application...

Issued by UBU International 27 Aug 2020

7 steps to realising the value of modern apps
7 steps to realising the value of modern appsArticle

Massive disruption might have upended life as we know it, but some things remain constant...

27 Aug 2020

How 5G can be monetised to make business sense
How 5G can be monetised to make business senseArticle

5G holds immense possibility for the socio-economic development of Africa. But what can be done to drive innovative revenue streams from it?

Ockert Oosthuizen 26 Aug 2020

Develop products and market them with women in mind
Develop products and market them with women in mindArticle

Although women are more likely to be unemployed and earn less than their male counterparts, research has found that women hold the buying power in most SA households...

Kerry Thomas 25 Aug 2020

Data companies collaborate to advise on SMME recovery strategies
Data companies collaborate to advise on SMME recovery strategiesArticle

Ask Afrika's weekly Covid-19 Tracker study reveals very similar findings to TransUnion's Consumer Financial Hardship report, revealing constrained household budgets, which impacts many SMMEs...

Lynette Dicey, Issued by Ask Afrika 25 Aug 2020

Is the virtual car showroom a safer option?
Is the virtual car showroom a safer option?Article

The motoring industry like most of the other industries have taken a massive below the belt punch and the industry is still trying to catch its breath from that punch...

Naresh Maharaj 24 Aug 2020

Assupol digitises operations with Impression Signatures
Assupol digitises operations with Impression SignaturesArticle

The insurance industry, renowned for its face-to-face processes and paper-heavy procedures, was compelled to go digital as the national lockdown effectively banned human interaction...

Issued by Perfect Word 24 Aug 2020

Contactless signature solution for the courier industry launches in SA
Contactless signature solution for the courier industry launches in SAArticle

Social distancing is changing the way we do business and until we can 3D print all we need at home or the office, the delivery of goods still needs to be physically transported, delivered and accepted by the customer....

24 Aug 2020

Mobile apps: The future for business
Mobile apps: The future for businessArticle

The Amazon app has more than 700 million users across the globe, nearly five times more mobile customers than all its competitors combined...

Nick Durrant 24 Aug 2020

How insurtech is changing the way people buy insurance
How insurtech is changing the way people buy insuranceArticle

Insurance technology is changing the way we shop for coverage, from the quoting process to the types of policies we are able to choose...

Issued by Orbeen 24 Aug 2020

Local eateries going digital now at risk of cybercrime
Local eateries going digital now at risk of cybercrimeArticle

With many restaurants having implemented online ordering and new digital payment systems in a bid to survive the lockdown, they also face new cyber risks...

Doros Hadjizenonos 24 Aug 2020

#Newsmaker: Miles Murphy, Wunderman Thompson's new CEO
#Newsmaker: Miles Murphy, Wunderman Thompson's new CEOArticle

Bizcommunity's senior editor for Marketing & Media, Jessica Tennant met with Wunderman Thompson's newly appointed CEO, Miles Murphy to discuss his new role and was hugely impressed by his eagerness to familarise himself with the local media and marketing landscape, priortising relationship building, albiet online...

Jessica Tennant 21 Aug 2020

Technological changes required to survive in Covid-19 climate
Technological changes required to survive in Covid-19 climateArticle

As the country and businesses, in particular, welcome the transition into Level 2 lockdown, recovery is still a long-term concern in a contracting economy.

Issued by Hall’s Retail 21 Aug 2020

Employee retention strategies start with the onboarding experience
Employee retention strategies start with the onboarding experienceArticle

Those responsible for leading people and processes within organisations should consider pivoting their people, resources and value propositions for long-term efficiency. Change on every front is inevitable and making almost everything more complex - including the hiring and onboarding of new talent...

Francois Kriel, Issued by Kriel & Co 21 Aug 2020

Are we looking at 4IR for the customer communication game?
Are we looking at 4IR for the customer communication game?Article

The Forth Industrial Revolution (4IR) is characterised by an array of technologies that is blurring the lines between the physical, digital, and biological spheres, while also disrupting the way in which businesses communicate...

Douglas van Wyk 20 Aug 2020

Fastvan Last Mile delivery platform solves complex vehicle routing problems, ETA's, manage failed - Re-attempted and returns
Fastvan Last Mile delivery platform solves complex vehicle routing problems, ETA's, manage failed - Re-attempted and returnsArticle

Efficient fulfilment operations are essential in providing quick deliveries. Pencil pushing, white board for order taking and the usual phone calls to the drivers are methods of the past...

Issued by Fastvan 20 Aug 2020

Getty
Covid-driven shift in consumer values and spending behaviourArticle

Businesses need to pay attention to a new customer as we enter Level 2 lockdown, says customer experience specialist Nathalie Schooling...

20 Aug 2020

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