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Client belief in creativity powers historic win for Joe Public: Africa and the Middle East’s #1 agency

VML's Birdwatching at The Loeries omnibus: Missed out? Catch up now!

Publicis Groupe Africa celebrates Dr Biodun Shobanjo’s induction into the Loeries Hall of Fame

Red & Yellow wins big with 13 Loeries

Honoris South Africa students shine at the 2025 Loeries Awards

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The Lead Creative: Unpacking Cannes 2025 with Xolisa Dyeshana and Saf Sindhi

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Rand Merchant Bank (private banking category) is the Ask Africa Orange Index 2025 overall winner

SA consumer is rebalancing under money-related stress

Good service is proactive: A new standard for customer experience

Good service is proactive: A new standard for customer experience

By Bruce von Maltitz 6 Oct 2025

Loyalty programmes are transforming into lifestyle ecosystems

Loyalty programmes are transforming into lifestyle ecosystems

19 Sep 2025

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Top tips for e-commerce business success

Top tips for e-commerce business success

Lauren Hartzenberg 6 Jul 2021

Source: ©gajus -

How Covid-19 accelerated retailer investment in tech

6 Jul 2021

Driving consumer trends for the benefit of SA

Driving consumer trends for the benefit of SA

Isana Cordier 1 Jul 2021

Source: Getty

Global shopper confidence surging as consumers return to stores - study

30 Jun 2021

Spource: © dolgachov -

Daily movement of retail customers in SA to remain in flux

Craig Schwabe 30 Jun 2021

Chat commerce set to disrupt e-commerce and other emerging trends

Chat commerce set to disrupt e-commerce and other emerging trends

Clickatell 24 Jun 2021

Segmenting for the future: 5 emerging consumer types

Segmenting for the future: 5 emerging consumer types

John Watling 21 Jun 2021

Source: © Diego Vito Cervo -

Crunch time for retailers to harness the power of location intelligence

Gary Allemann 18 Jun 2021

Zara's latest store concept is coming to Cape Town

Zara's latest store concept is coming to Cape Town

15 Jun 2021

5 post-Covid consumer myths debunked

5 post-Covid consumer myths debunked

John Watling 8 Jun 2021

Implications of ConCourt ruling for all loyalty programme providers

Implications of ConCourt ruling for all loyalty programme providers

Joon Chong 7 Jun 2021

Customer service in the 4IR: What's changed?

Customer service in the 4IR: What's changed?

Alan Yates 4 Jun 2021

Redefining customer relationships in a digital world

Redefining customer relationships in a digital world

3 Jun 2021

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Understanding customer needs and maintaining business agility

28 May 2021

6 technologies that should be part of a future CCM strategy

6 technologies that should be part of a future CCM strategy

Brent Haumann 24 May 2021

Marek Zmyslowski on plotting a realistic e-commerce growth strategy in Africa

Marek Zmyslowski on plotting a realistic e-commerce growth strategy in Africa

Lauren Hartzenberg 23 May 2021

#Exclusive: Industry heavyweights launch Wonder, SA's newest CX agency

#Exclusive: Industry heavyweights launch Wonder, SA's newest CX agency

Evan-Lee Courie 19 May 2021

A watershed moment for e-commerce in SA

A watershed moment for e-commerce in SA

Lauren Hartzenberg 18 May 2021

Credit: Laura James via Pexels

A year in review: Covid-19 and the consumer sector

Ashleigh Blair, Bernadette Versfeld and Kelvin Madembo 18 May 2021

Ndagi Job Goshi, Liferay Africa

6 tips to improve retail loyalty and decrease competition

Ndagi Job Goshi 14 May 2021

8 post-Covid grocery retail survival strategies

8 post-Covid grocery retail survival strategies

Semona Pillay 13 May 2021

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Online retail in SA soars to R30bn, comprising 2.8% of total retail

12 May 2021

Woolworths rolls out virtual beauty services in SA

Woolworths rolls out virtual beauty services in SA

6 May 2021

Trust - a competitive differentiator in retail banking

Trust - a competitive differentiator in retail banking

Mornay Roberts-Lombard 6 May 2021

How manufacturers can unleash their digital marketplace superpower

How manufacturers can unleash their digital marketplace superpower

Haydn Townsend 3 May 2021

#BehindtheBrandManager: Travis Coppin of Food Lover's Market

#BehindtheBrandManager: Travis Coppin of Food Lover's Market

Lauren Hartzenberg 30 Apr 2021

Optimising customer experience: it all starts with the data

Optimising customer experience: it all starts with the data

Wynand Smit 29 Apr 2021

Credit: Getty

3 ways to reinvent retail customer engagement in a post-Covid world

Robbie Kearns 28 Apr 2021

Mitch Slape, Massmart CEO

Massmart's CEO on Covid-driven consumer trends that'll stick

Lauren Hartzenberg 19 Apr 2021

Damir Khabirov via

SA consumers increasingly anxious about finance and health

15 Apr 2021

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