Retail Trends 2020

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Embrace self-service to improve customer experience
Embrace self-service to improve customer experience

Irrespective of industry sector, 81% of customers want to take matters into their own hands and solve queries before reaching out to a contact centre agent...

By Wynand Smit 4 hours ago

Photo by Tim Mossholder on .
Lessons from the second last Blockbuster in the world

Dargaville, a small town on the banks of the Wairoa River in the North Island of New Zealand with a population of approximately 4,500 people, lost the second-last 'Blockbuster' movie store on Earth a few weeks ago. The last one is in the town of Bend, Oregon in the USA...

By Damon Stapleton 12 Feb 2020

#BehindtheSelfie with... Amanda Cromhout, founder and CEO of Truth Customer Leadership
#BehindtheSelfie with... Amanda Cromhout, founder and CEO of Truth Customer Leadership

This week, we go #BehindtheSelfie with Amanda Cromhout, founder and CEO of Truth Customer Leadership and Emerce Commerce, as well as #NedbankIMC2020 speaker...

By Leigh Andrews 12 Feb 2020

SA's 2Engage plans for further growth in Africa and abroad
SA's 2Engage plans for further growth in Africa and abroad

South African fintech and customer engagement business, 2Engage, is pursuing international growth opportunities...

12 Feb 2020

Your customers are your business model
Your customers are your business model

Increasingly, customers are engaging with brands remotely - this is the age of online shopping and deliveries, with online services making it easy for customers to buy and consume without leaving their homes...

By Chris Swanepoel 10 Feb 2020

Image source: Gallo/Getty Images.
CX will drive business in 2020

While it has become easy to fall into the trap of only paying lip service to customer experience (CX), it is one of the most important aspects of doing business in 2020...

By Paul McIntyre 7 Feb 2020

Innervation acquires loyalty business from Tritech Media
Innervation acquires loyalty business from Tritech Media

Innervation Pan African Payment Solutions has acquired African loyalty business, The Loyalty Box, from Tritech Media for an undisclosed amount...

4 Feb 2020

Pockets of CPG growth found amid squeezed consumer spending
Pockets of CPG growth found amid squeezed consumer spending

Like many business sectors in the country, the South African retail industry is battling the effects of stagnant GDP growth and constrained consumer spending...

By Lauren Hartzenberg 4 Feb 2020

The case for loyalty programmes
The case for loyalty programmes

If repeat business is about regular customers, then loyalty programmes are the mechanism businesses can use to attract and retain these customers...

3 Feb 2020

Connecting with customers on the ground is not dead
Connecting with customers on the ground is not dead

There could be light at the end of the tunnel for big brands trying to reconnect with their customers on the ground...

27 Jan 2020

Customer experience trumps product and price in 2020
Customer experience trumps product and price in 2020

Nathalie Schooling urges companies to prioritise CX spend this year, and shares five simple steps to get started...

23 Jan 2020

Skynamo secures $30m investment from Five Elms Capital
Skynamo secures $30m investment from Five Elms Capital

South African sales tech provider secures Series A funding from leading software investor to accelerate adoption of its field sales app and management platform globally...

Issued by Skynamo 23 Jan 2020

#BizTrends2020: SA trends for brick and mortar stores - the present and the future
#BizTrends2020: SA trends for brick and mortar stores - the present and the future

It's a new year and a blank page is ready to be filled with the retail story of 2020...

By Beate Stiehler-Mulder and Mariƫtte Frazer 22 Jan 2020

Key findings from the SA Annual Online Review Survey 2020
Key findings from the SA Annual Online Review Survey 2020

A new report underscores how increasingly important it is for local businesses to engage effectively with the rapidly-growing number of consumers who leave online reviews on multiple social media platforms...

Issued by Social Places 22 Jan 2020

#BizTrends2020: Faster and smarter - 8 retail trends for 2020
#BizTrends2020: Faster and smarter - 8 retail trends for 2020

For the retail sector as a whole - and for physical stores in particular - 2020 will be a year of reinvention...

By Dov Girnun 21 Jan 2020

Image source: .
Two SA companies among Stevie Awards finalists for Sales and Customer Service

The Stevie Awards has announced its finalists for Sales and Customer Service and South African companies DHL Express and xneelo (formerly Hetzner) were announced as finalists in several categories...

17 Jan 2020

Winning ads featured in this week's Orchids and Onions column...
#OrchidsandOnions: 1 Stop gets it spot on

Winners: SAB's 'How about none for the road?' ad hits the mark, too. Aussie ad for sperm donation, 'All hands on d*ck', stands out, but would be banned here...

By Brendan Seery 14 Jan 2020

Image source: Gallo/Getty Images.
Businesses will have to fight for survival in 2020 [report]

This year will be an epic fight for survival for many businesses as numerous socio-economic factors come into play that will further their efforts...

14 Jan 2020

#BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want
#BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want

Although this generation has less spending power than Millennials, it is estimated that 40% of consumer spending will be attributed to Generation Z consumers in 2020...

By Semona Pillay 9 Jan 2020

#BizTrends2020: The future of retailing in sub-Saharan Africa
#BizTrends2020: The future of retailing in sub-Saharan Africa

Sub-Saharan Africa is home to 14% of the world's population and by 2030, the region's population will surpass that of China. The way consumers shop in the region is ever-changing...

By Christele Chokossa 8 Jan 2020

#BizTrends2020: Deepen SA's online retail growth trend
#BizTrends2020: Deepen SA's online retail growth trend

Now for the good news. There's a huge opportunity for growth in online retail, but the path to profits is through dramatically improving customer experience...

By Kirsten Dewar 8 Jan 2020

#BizTrends2020: Experience, value and convenience underpin successful QSR loyalty programmes
#BizTrends2020: Experience, value and convenience underpin successful QSR loyalty programmes

Retail loyalty is constantly evolving, as customers demand more personalised value and the 'experience economy' gathers momentum...

By Mia Morkel 7 Jan 2020

#BizTrends2020: How SA retailers can keep growing in a digital world
#BizTrends2020: How SA retailers can keep growing in a digital world

Not a week goes by without spotting more headlines about online shopping and the global shift to mobile connectivity...

By Cecil Ungerer 6 Jan 2020

#BizTrends2020: Africa's double-edged consumer demand
#BizTrends2020: Africa's double-edged consumer demand

Africa's consumer landscape is fragmented and polarised, characterised by the double-edged demand of a diverse base of consumers...

By Ailsa Wingfield 6 Jan 2020

Image source: Gallo/Getty Images.
Here's what consumers want from customer communication in 2020

It's now well-established that customer communication is vital to the success of any business. But it can only play that role if it meets the wants and needs of the consumers receiving it...

By Brent Haumann 23 Dec 2019

Top trends retail leadership needs to know for 2020
Top trends retail leadership needs to know for 2020

The customer is no longer just 'king'; they have become all-knowing, all-powerful 'super beings' driving innovation...

By Lauren van Halderen and Andrew Jennings 20 Dec 2019

#BestofBiz 2019: Retail
#BestofBiz 2019: Retail

Discover the most read content on Bizcommunity's Retail site over the past year...

17 Dec 2019

Image source: Gallo/Getty Images.
Welcome to a new customer experience world

As business heads into 2020, the way customer experience is managed will irrevocably change. Ushering in this new era will be technologies like artificial intelligence (AI) and machine learning (ML) which have already impacted how companies engage with their end-users...

By Paul McIntyre 13 Dec 2019

Image source: Gallo/Getty Images.
2020: Building the emotive link between customers and our brands

The ability to build an emotional connection between a brand, an entertainment property, a service, and its consumers, is becoming very much more difficult...

By Alan Radmall 12 Dec 2019

South African Black Friday shopping habits reviewed - M4Jam survey
South African Black Friday shopping habits reviewed - M4Jam survey

The way in which South African shoppers target and utilise Black Friday shopping deals has matured quickly.

12 Dec 2019

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