Retail Trends 2019

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#BizTrends2019: Shopping the future, right now
#BizTrends2019: Shopping the future, right now

Technology is the single most important investment that retailers need to make, in order to ensure that their fashion stores stay relevant...

By Robyn Cooke 2 days ago

Leo van de Polder on expanding the Shop network in South Africa
Leo van de Polder on expanding the Shop network in South Africa

With a presence in more than 20 countries, the Shop Association's purpose is to empower its members with ongoing education, networking opportunities and real-world insights...

By Lauren Hartzenberg 3 days ago

Digital investment, transformation vital for a profitable future in retail
Digital investment, transformation vital for a profitable future in retail

As consumer expectations heighten and e-commerce sales continue to rise, businesses too slow to adapt to a digital world have a tough road ahead...

3 days ago

#BizTrends2019: Selling to the other 98% - the move to physical retail
#BizTrends2019: Selling to the other 98% - the move to physical retail

We believed that e-commerce was such an obviously better way of shopping. We were wrong...

By Andrew Smith 3 days ago

Elevated sensorial experiences drive shoppers back to stores
Elevated sensorial experiences drive shoppers back to stores

According to a new global report by in-store media company Mood Media, sensory experiences drive 9 out of 10 shoppers back to stores...

15 Jan 2019

Dali Tembo, managing director of Instant Grass International.
#BizTrends2019: The year we rethink segmentation

If there's one thing we love as marketers, it's squeezing ever-evolving consumers into deceptively neat PowerPoint boxes. Too many customer segmentation reports are based on over-simplified, outdated data - just ask 'Bargaining Busi' and 'Premium Pam'...

By Dali Tembo 15 Jan 2019

#BizTrends2019: Africa's consumers - connected, in control, and hungry for convenience
#BizTrends2019: Africa's consumers - connected, in control, and hungry for convenience

Shopping - love it or hate it, it's nearly impossible to escape the banality or adventure that competes for consumers' precious time. It takes us away from the things we would rather be doing...

By Ailsa Wingfield 14 Jan 2019

#BizTrends2019: Technology and other packaging disruptors in 2019
#BizTrends2019: Technology and other packaging disruptors in 2019

Packaging design in South Africa in 2019 will be shaped (at an alarming rate) by changes in technology and the way products are viewed and selected...

By Gail Macleod 14 Jan 2019

Reclaiming retail relevance with IoT
Reclaiming retail relevance with IoT

Retail buzzwords like 'personalisation' and 'omnichannel' are no longer just concepts and strategies that companies are working toward. Today, more retailers are actively deploying new technologies...

By Nathan Clevenger 14 Jan 2019

#BizTrends2019: 4 niche e-commerce stores driving innovation in online shopping
#BizTrends2019: 4 niche e-commerce stores driving innovation in online shopping

Service is the new selling. This dedication towards offering tailored service is what differentiates mass from niche online retailers. We're no longer selling things, but the experience of buying them...

By Graham van der Merwe 10 Jan 2019

#BizTrends2019: 5 trends stirring the liquor business
#BizTrends2019: 5 trends stirring the liquor business

There has been a seismic shift in consumer behaviour over the past few decades, and we're seeing it in the world of drinks too...

By Rowan Leibbrandt 9 Jan 2019

#BizTrends2019: 4 key trends that will continue to shape convenience retail in 2019
#BizTrends2019: 4 key trends that will continue to shape convenience retail in 2019

As convenience retail continues to grow as an industry sector, retailers must remain focused on the most significant trends that will see their businesses flourish...

By Joe Boyle 8 Jan 2019

#BizTrends2019: From mobile e-commerce to AI - the top 5 trends driving SA consumers in 2019
#BizTrends2019: From mobile e-commerce to AI - the top 5 trends driving SA consumers in 2019

In all our years of watching and researching consumer trends, this is the first time that the evidence we are gathering points to an overwhelming digital influence...

By Gareth Pearson 7 Jan 2019

#BizTrends2019: From data to dashboard - how retailers will manage customer engagement in 2019
#BizTrends2019: From data to dashboard - how retailers will manage customer engagement in 2019

SA is a dynamic and arguably unique market: a growing segment of our consumers are sophisticated, globalised and have many of the same expectations as their peers in more developed markets...

By Daniel Logan 7 Jan 2019

#BizTrends2019: Will South African e-commerce take the step up in 2019?
#BizTrends2019: Will South African e-commerce take the step up in 2019?

We've been sitting on the cusp of a huge wave of growth in online retail for many years now. The deluge of new customers has still not arrived, but consistent organic growth has been relatively good...

By Kevin Tucker 7 Jan 2019

Yes, retailers exploit Christmas, but their decorations still evoke religious spirit
Yes, retailers exploit Christmas, but their decorations still evoke religious spirit

Christmas trees in the aisles. Baubles hanging from the ceiling. Carols playing on the in-store speakers. Tinsel around the cash register...

By Joshua Newton 3 Jan 2019

Bradley Elliott, founder, Platinum Seed.
#BizTrends2019: Customer centricity - The only trend that matters in 2019 and beyond

Customer centricity will be the raison d'ĂȘtre for digital leaders who authentically embrace this strategy. And those visionaries who fully embrace this strategy will leap ahead of the pack...

By Bradley Elliott 27 Dec 2018

Chantel Botha, head of customer experience strategy and consulting at BrandLove.
#BizTrends2019: The brand promise chasm is widening for consumers

At the end of every year I take out my crystal ball, dust it off and think about the future...

By Chantel Botha 19 Dec 2018

Editor Kate Wilson with the December 2018 issue of Woolworths Taste.
The Taste of custom publishing success with Kate Wilson

Woolworths' Taste magazine keeps scooping up international awards, and they've baked their role in the customer journey to a delicious crisp. Editor Kate Wilson takes us on a delicious journey of customer experience and how they've perfected the tricky terrain of custom publishing...

By Leigh Andrews 18 Dec 2018

#BestofBiz 2018: Retail
#BestofBiz 2018: Retail

Discover the most read content on Bizcommunity's Retail site over the past year below...

18 Dec 2018

Pfluegl explaining Tony Robbins' view on how human needs have changed.
#FairnessFirst: How to roll out effective digital transformation

"If you want something done right, do it yourself," seems to be the business mantra of companies that succeed on their journey of digital transformation, focusing on using tech to meet otherwise ignored human needs. Here's how your brand can improve on customer experience by following suit...

By Leigh Andrews 17 Dec 2018

Why is this line so long?
Why is this line so long?

Warning: After reading this article, you will never again stand in a line without thinking about how to make your wait time shorter...

By Joost Vles 14 Dec 2018

Better connected staff could improve in-store customer experience
Better connected staff could improve in-store customer experience

Two-thirds (66%) of retail store associates surveyed by Zebra Technologies Corporation believe that if they are equipped with tablets, they could provide better customer service and improve the shopping experience...

11 Dec 2018

Mastercard, Next Retail Concepts present an immersive way to shop online
Mastercard, Next Retail Concepts present an immersive way to shop online

A new e-commerce experience from Mastercard and Next Retail Concepts lets shoppers browse and buy just like they are in a physical store - across any browser...

7 Dec 2018

5 retail trend predictions for 2019
5 retail trend predictions for 2019

With this year coming to a close, what must retailers do to prosper in 2019?

7 Dec 2018

#ATFexpo2018: How to localise global trends for the SA consumer - Part 2
#ATFexpo2018: How to localise global trends for the SA consumer - Part 2

Nicola Cooper delivered a trend talk on the localisation of global trends at the recent ATF Trade Expo in Cape Town...

By Maroefah Smith 5 Dec 2018

#ATFexpo2018: How to localise global trends for the SA consumer - Part 1
#ATFexpo2018: How to localise global trends for the SA consumer - Part 1

The moment you provide the South African consumer with what they need, they will start purchasing whatever you are selling. This was the main message from trend analyst Nicola Cooper...

By Maroefah Smith 4 Dec 2018

Customer experience is key to survive the e-commerce onslaught
Customer experience is key to survive the e-commerce onslaught

Traditional brick-and-mortar retailers have no chance of surviving the onslaught from e-commerce unless they invest in their customer experience...

4 Dec 2018

5 tips to equip your front-line staff for superior service
5 tips to equip your front-line staff for superior service

While shopping centres and stores are preparing for the festive season rush by investing in advertising, marketing and merchandising, an often overlooked aspect of retail is staff training...

3 Dec 2018

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