CRM News

CX report warns 51% of customers don’t even report bad experiences

CX report warns 51% of customers don’t even report bad experiencesRichard Eberlein

Source: Reuters

Dis-Chem, Clicks and Cashbuild join Woolworths in global trust top 50

By Karabo Ledwaba 8 hours

Inaugural Geshido Insights Awards spotlight KFC Africa, RCL Foods, MultiChoice and Santam

Inaugural Geshido Insights Awards spotlight KFC Africa, RCL Foods, MultiChoice and Santam

4 Sep 2026

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Loyalty is more than points and prizes: Why SA businesses need to rethink customer retention

Loyalty is more than points and prizes: Why SA businesses need to rethink customer retention

Game Plan Consulting 2 Sep 2026

Clicks strengthens loyalty push with more frequent cashback and discounts

Clicks strengthens loyalty push with more frequent cashback and discounts

26 Aug 2026

Secure, agile RewardWorx platform meets growing demand for enterprise incentive programmes

Secure, agile RewardWorx platform meets growing demand for enterprise incentive programmes

Caxton Media 25 Aug 2026

Report reveals retailers face AI visibility risk as shoppers compare deals

Report reveals retailers face AI visibility risk as shoppers compare deals

21 Aug 2026

#Biz25years | To the next 25 years of business communications and conversations

#Biz25years | To the next 25 years of business communications and conversations

Bizcommunity.com 20 Aug 2026

FNB eBucks, Clicks and Engen launch integrated rewards ecosystem

FNB eBucks, Clicks and Engen launch integrated rewards ecosystem

3 Aug 2026

Loyalty programmes lose value when shoppers cannot keep up

Loyalty programmes lose value when shoppers cannot keep up

Byron Rode 23 Jul 2026

The real value of rewards lies beyond the transaction

The real value of rewards lies beyond the transaction

Lianne Booth 15 Jul 2026

Companies must design employee-led customer experience to secure loyalty and revenue

Companies must design employee-led customer experience to secure loyalty and revenue

Liezel Jonkheid 17 Jun 2026

SA is no longer an emerging loyalty market, it is a mature one

SA is no longer an emerging loyalty market, it is a mature one

Len Lubbe 9 Jun 2026

How to lose a customer in 16 days

William Smook 8 Jun 2026

Source:

Your customers are unreliable narrators — and your segmentation is built on it

Greg Streatfield 27 May 2026

Cinema meets retail in new Nu Metro x Edgars Club partnership deal

Cinema meets retail in new Nu Metro x Edgars Club partnership deal

26 May 2026

Exclusive: Consumers embrace digital ecosystems cautiously, prioritising trust over convenience

Exclusive: Consumers embrace digital ecosystems cautiously, prioritising trust over convenience

Tshepo Moila 26 May 2026

FNB eBucks and other local brands triumph at 2026 International Loyalty Awards

FNB eBucks and other local brands triumph at 2026 International Loyalty Awards

7 May 2026

A key theme going into 2026 is social engineering and the impact that has on fraud (Image source: Spend Trend 2026 Report)

#BizTrends | Spend Trend 2026 Part 1: Social engineering and its impact on fraud

Danette Breitenbach 29 Apr 2026

African retail’s future hinges on tech-driven consumer insights

African retail’s future hinges on tech-driven consumer insights

Blessed Hwaire 23 Apr 2026

SA’s largest multi-partner rewards programme rebrands as Lifestyle Rewards

SA’s largest multi-partner rewards programme rebrands as Lifestyle Rewards

Lifestyle Rewards 17 Apr 2026

Consumers are loyal to benefits, not brands

Consumers are loyal to benefits, not brands

Caxton Media 8 Apr 2026

Artificial intelligence is reshaping customer experience at every touchpoint, but brands that win will be those that balance smart automation with genuine human connection. (Image supplied)

5 ways AI is transforming CX

Terena Chetty 27 Mar 2026

The 'experience economy' has arrived as consumers' expectations shift

The 'experience economy' has arrived as consumers' expectations shift

Adheesh Ori 25 Mar 2026

What Takealot’s House of Beauty says about the future of retail

What Takealot’s House of Beauty says about the future of retail

Evan-Lee Courie 24 Mar 2026

Whitepaper reveals 85% of South African consumers hooked on loyalty programmes

Whitepaper reveals 85% of South African consumers hooked on loyalty programmes

20 Mar 2026

African Loyalty Awards spotlight customer-centric brands

African Loyalty Awards spotlight customer-centric brands

19 Mar 2026

Why data protection is the new currency for consumer trust in 2026

Why data protection is the new currency for consumer trust in 2026

Lungelo Dlamini 13 Mar 2026

Controlling your loyalty channel leads to better customer insights

Controlling your loyalty channel leads to better customer insights

Len Lubbe 11 Mar 2026

Neglecting customer experience is stunting small business growth

Neglecting customer experience is stunting small business growth

Liezel Jonkheid 2 Mar 2026

Can banks restore trust after app failures shake customer confidence?

Can banks restore trust after app failures shake customer confidence?

Nitesh Singh 17 Feb 2026

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