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#WPRD2025 | Flow Comms Caroline Smith's 4 smart steps for PR graduates

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#WPRD2025 | Prisa president, Bradly Howland, on professionalising PR

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Birdwatching at The Loeries Episode 3: The Energy Episode

Birdwatching at The Loeries Episode 2: The Emotion Episode

Why most loyalty programmes fail to turn customers into lifelong fans

Why most loyalty programmes fail to turn customers into lifelong fansRiaz Galant

The power of geospatial data to enhance KYC and customer service in banking

The power of geospatial data to enhance KYC and customer service in bankingCharl Fouché, AfriGIS

Nazareen Ebrahim: Brilliant women in AI Ethics 2024 and AIE Summit speaker

Nazareen Ebrahim: Brilliant women in AI Ethics 2024 and AIE Summit speaker

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The finalists were announced on 9 July 2025. Source: Supplied

All the 2025 Bookmark Awards finalists

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In a changing environment, openness, and inclusion are critical features of a CX benchmark study

In a changing environment, openness, and inclusion are critical features of a CX benchmark study

Ask Afrika 13 Feb 2023

Source © everythingpossible By using messaging platforms and chatbots, businesses can build stronger relationships, improve customer satisfaction and increase engagement

5 benefits of conversational marketing

Joseph Neusu 3 Feb 2023

Growth feeds growth

Growth feeds growth

Joe Public 26 Jan 2023

How to take control of your business's online reputation in 2023

How to take control of your business's online reputation in 2023

Hellopeter 25 Jan 2023

Source:

8 tools to create a winning customer experience strategy in 2023

Dori-Jo Bonner 23 Jan 2023

Brand Finance's Global 500 2023 names Amazon the world's most valuable brand

Danette Breitenbach 20 Jan 2023

Are personalised insurance products 'insuring' growth in SA's short-term insurance industry?

Are personalised insurance products 'insuring' growth in SA's short-term insurance industry?

Insight Survey 18 Jan 2023

Image supplied: Zumi Njongwe, consumer communication and marketing excellence director at Nestlé

#BizTrends2023: Connecting better with consumers

Zumi Njongwe 13 Jan 2023

Source © Black Agencies Tseliso Rangaka, chief creative officer of FCB Joburg and Hellocomputer, has been named the Cannes Lions 2023 jury president for the Radio & Audio Lions jury.

Cannes Lions 2023: SA's Tseliso Rangaka named as a Cannes Lions jury president

12 Jan 2023

Source: © Pixabay The latest research from the CMO Council finds that 83% of marketers say optimising media and audience for in-flight campaigns is either extremely (40%) or very (43%) important

2 out of 3 marketers lack confidence in media marketing and advertising strategy

11 Jan 2023

Craig Hannabus, strategy director, Rogerwilco says quality CX will count in 2023

#BizTrends2023: The year of quality not quantity customer experience

Craig Hannabus 9 Jan 2023

Source: © Cup of Couple WPP has acquired Fenom Digital to join WPP’s global commerce capability within Wunderman Thompson

WPP increases global commerce capability through Fenom Digital acquisition

6 Jan 2023

Image supplied. The Saniss Awards recognise healthcare and wellbeing messaging

Saniss Health and Wellbeing Awards recognise fundamental role of advertising

4 Jan 2023

The importance of brand resilience

30 Dec 2022

Image supplied.

What does the ideal customer look like?

Brent Haumann 22 Dec 2022

Source © Everything Possible 71% of consumers feel more strongly about the hybrid experience that blends physical and digital interaction with companies

Current CX strategies for winning and retaining customers fall short

22 Dec 2022

Image supplied: Nathalie Schooling and her son

#BehindtheSelfie: Nathalie Schooling, founder of Nlighten

Emily Stander 14 Dec 2022

Helm hits 1bn messages with DStv Assist

Helm hits 1bn messages with DStv Assist

Helm 13 Dec 2022

How did Covid pre and post affect what channels consumers consume?

How did Covid pre and post affect what channels consumers consume?

Dentsu 6 Dec 2022

SA's first B2B client experience handbook

SA's first B2B client experience handbook

Tinkwe Communications 30 Nov 2022

Source:

2023 trends to expect in marketing, beauty and travel

29 Nov 2022

Tian Horn, Hyland account manager, Southern Africa. Source: Supplied

Keep personalisation from getting creepy - the 5 points of data rule

Tian Horn 25 Nov 2022

Source: ©Olga Yastremska -

Hyper personalisation, enhanced CX pivotal to Black Friday e-commerce campaigns

Kabelo Ngwane 24 Nov 2022

Source: Clicks

South Africa's most popular loyalty programmes revealed for 2022

8 Nov 2022

Source:

CMOs and brands effectively lean into performance-driven content

Julien Fievez 2 Nov 2022

Source © UX Indonesia Brands' number one priority should be customer’s objectives

Brands: Stop having one-night stands and grow up

Craig Hannabus 31 Oct 2022

FutureYouX event - Discussing what's now and next in user experience design

FutureYouX event - Discussing what's now and next in user experience design

MakeReign 28 Oct 2022

Source:

Leveraging data to drive actionable insight on e-commerce platforms

Andrew Dawson 25 Oct 2022

SSource © Clarisse Croset Few companies can get quite as comprehensive a view of a customer’s habits, interests, behaviors, and intentions as programmatic platforms such as Meta and Gooogle.

7 tips to unlock the full power of machine learning for your campaigns

Carli Gey van Pittius 24 Oct 2022

Source © Ford Forld headquarters in Dearborn, Michigan, US

Wieden & Kennedy gains Ford global ad account

21 Oct 2022

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