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Mike Saunders, CEO of Digitlab explains the findings of the third annual State of Digital Survey (Image supplied)

It’s a golden age of business data - or is it?Mike Saunders

The ROI of customer loyalty: why retention eats acquisition for breakfast

The ROI of customer loyalty: why retention eats acquisition for breakfast

By Riaz Galant 8 Dec 2025

Why great CX isn't about more channels, but smarter integration

Why great CX isn't about more channels, but smarter integration

24 Nov 2025

More news

Source: ©Olga Yastremska -

Hyper personalisation, enhanced CX pivotal to Black Friday e-commerce campaigns

Kabelo Ngwane 24 Nov 2022

Source: Clicks

South Africa's most popular loyalty programmes revealed for 2022

8 Nov 2022

Source:

CMOs and brands effectively lean into performance-driven content

Julien Fievez 2 Nov 2022

Source © UX Indonesia Brands' number one priority should be customer’s objectives

Brands: Stop having one-night stands and grow up

Craig Hannabus 31 Oct 2022

FutureYouX event - Discussing what's now and next in user experience design

FutureYouX event - Discussing what's now and next in user experience design

MakeReign 28 Oct 2022

Source:

Leveraging data to drive actionable insight on e-commerce platforms

Andrew Dawson 25 Oct 2022

SSource © Clarisse Croset Few companies can get quite as comprehensive a view of a customer’s habits, interests, behaviors, and intentions as programmatic platforms such as Meta and Gooogle.

7 tips to unlock the full power of machine learning for your campaigns

Carli Gey van Pittius 24 Oct 2022

Source © Ford Forld headquarters in Dearborn, Michigan, US

Wieden & Kennedy gains Ford global ad account

21 Oct 2022

Source:

Stop talking about yourself, you lazy marketer

Alex Wright 20 Oct 2022

SA's top loyalty programmes for 2022 revealed

SA's top loyalty programmes for 2022 revealed

14 Oct 2022

Stepping into the future of brand and customer experience

ASK AFRICA 10 Oct 2022

#Loeries22: The rise of the metaverse and the question of ethics

#Loeries22: The rise of the metaverse and the question of ethics

Karabo Ledwaba 5 Oct 2022

Free legal help for all South Africans

Free legal help for all South Africans

Helm 29 Sep 2022

Source:

The alignment workshop: Unearthing opportunities

Craig Hannabus 27 Sep 2022

#LunchtimeMarketing: 14 ways entrepreneurs need to evolve and lead

#LunchtimeMarketing: 14 ways entrepreneurs need to evolve and lead

23 Sep 2022

Builders launches Builders+ benefits programme

22 Sep 2022

Journey forms by Social Places

Journey forms by Social Places

Social Places 16 Sep 2022

Source: © Vadim Guzhva Employee branding is a critical component of the customer experience

Employee branding: Critical to customer experience

Paula Sartini 14 Sep 2022

Southfields acquires global consultancy, Migration

Southfields acquires global consultancy, Migration

Southfields 13 Sep 2022

Image supplied: Imran Patel, chief experience officer at VMLY&R

#BehindtheSelfie: Imran Patel, chief experience officer at VMLY&R

Emily Stander 7 Sep 2022

#LunchtimeMarketing: Marketing directly to the consumer

#LunchtimeMarketing: Marketing directly to the consumer

2 Sep 2022

Source:

Did Twitter ignore basic security measures? A cybersecurity expert explains a whistleblower's claims

Richard Forno 2 Sep 2022

Cellfind finalises partnership with Helm

Cellfind finalises partnership with Helm

Helm 30 Aug 2022

Source © Denis Putilov Craig Hannabus is inspired by a talk on CX at the recent CEM Africa 2022 summit

A novel CX concept: we are government's customers

Craig Hannabus 29 Aug 2022

Source:

Trigger the right bias in customers to give your brand an edge

Grant Lapping 25 Aug 2022

SA's R294bn online opportunity - a brave new world of omnichannel integration

SA's R294bn online opportunity - a brave new world of omnichannel integration

23 Aug 2022

Source:

DJ Zinhle's hair brand promises to do better for customer experience

Karabo Ledwaba 22 Aug 2022

#LunchtimeMarketing: Why is TikTok winning at consumer market segmentation?

#LunchtimeMarketing: Why is TikTok winning at consumer market segmentation?

19 Aug 2022

How Hellopeter is helping South African businesses grow

How Hellopeter is helping South African businesses grow

Hellopeter 18 Aug 2022

#LunchtimeMarketing: Improving customer segmentation

#LunchtimeMarketing: Improving customer segmentation

12 Aug 2022

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