Most Read

  • Telkom CEO Sipho Maseko to step down
    Telkom has announced that its CEO and executive director Sipho Maseko will step down on 30 June 2022. The telecoms company said the process to appoint a successor is well underway and a designated group CEO will be announced in the not too distant future.
  • How cooking oil brought a moment of joy during a dreadful week
    It is possible that cooking oil prevented more looting in South Africa in the last week than the president, the ANC, the intelligence community, the army and the police combined. This, without question, says something about the versatility of the product. It says even more about the state of the state. When you are shown up by canola, you might want to revisit your strategy. By Howard Feldman
  • Park Advertising launches digital performance unit, Lucid Media
    Performance Media across Search, Social and Programmatic platforms is the single fastest growing area of digital media in South Africa. Combine that with the detailed analysis of campaign management, tagging and ad operations, and it becomes apparent that these highly specialist functions require a highly specialised unit.
  • Transnet hit by cyberattack - Operations disrupted nationwide
    The Transnet Port Terminals website has been hacked, implying that all companies under Transnet have been affected. All Transnet websites were down at the time when reporting was done for this SA Trucker article. The publication cited sources who requested to remain anonymous because they are not allowed to speak to the media.
  • #BehindtheBrandManager: Meet Tamsin Darroch of Kellogg's South Africa
    Few food brands have the historical connection with consumers around the world as Kellogg's does, having held meaning at the breakfast table for over a century. By Lauren Hartzenberg
  • Business unusual for small enterprises on the road to recovery
    The Covid-19 pandemic has hit South Africa's small business sector hard and there are grim statistics to bear this out. Those statistics will not be repeated here. After all, if you are a small business owner setting out on the road to recovery, the last thing you probably want is more details of the toll the pandemic has taken on small enterprises. Far more useful would be some good, solid tips on how to build back better after any business setbacks. By Ameen Hassen
Show more
Advertise on Bizcommunity

Subscribe to industry newsletters

SA Service Awards honour Spark ATM Systems

The 2012 South African Service Awards has acknowledged Spark ATM Systems with its win for customer service in the Financial Services: ATM Deployer category at a ceremony held in Johannesburg recently. The awards recognise companies for their excellent customer service, determined using ratings from entrants' clients, ensuring an objective result.
In its third year running, the awards comprised of seven different categories and included big South African brands such as MTN, Nedbank, Absa and Vodacom, among many others. With over 200 000 votes received for this year alone, the awards have become the largest consumer-driven customer service awards in Africa.

Russel Berman, sales director at Spark ATM Systems says the importance of delivering good customer service is vital to the success of any business. "Since the establishment of the company in 2005, we have placed great emphasis on ensuring that our most important stakeholders, our clients, receive the best service at all times. This is achieved through the provision of fast turnaround times; access to our call centre 24x7; flexible pricing structures; regular service visits and friendly, reliable technicians."

The recent establishment of the Consumer Goods and Services Ombudsman, in addition to the already functioning National Consumer Commission, indicate that South Africa is beginning to recognise the importance of providing good customer service in an increasingly competitive market. "Businesses which fail to provide good customer services will face possible repercussions from these bodies - not to mention a likely loss in customers - and simply cannot afford to ignore satisfaction levels regarding customer interaction anymore."

He says given tough economic conditions, where customers are cutting back whenever possible, now more than ever, businesses need to establish a long-term relationship with their clients and foster loyalty through good customer service. "This is key to ensuring business sustainability."

The company regularly surveys its clients in order to ensure the company maintains a high level of customer service. Results from the most recent survey revealed that 92% of its clients were 'extremely satisfied' with the level of service provided by its ATM contact centre, while 95% of its clients would recommend the company to friends and family.

He adds that by taking the initiative to rate service levels among customers, the company is able to maintain excellent levels of service. "Not only do the surveys show clients how seriously we take their satisfaction levels, we are also able to identify problem areas as they arise and develop appropriate solutions before they negatively impact the relationship.

"We are thrilled to receive recognition for our hard work and determination and will continue to seek out new ways and means to uphold this level of excellence," he concludes.
Comment

Let's do Biz