Service design | Bizcommunity

Service design | Bizcommunity

News

Want to scale in the digital economy? Fix your customer experience first

Technology

Want to scale in the digital economy? Fix your customer experience first

Issued by Ignition Group 26 May 2025

Image sourced from

Marketing

Entries are open for Loeries 2025

6 Mar 2025

Loeries night two

Loeries Creative Week

Loeries night two

Issued by Loeries 14 Oct 2024

Source: © Gallo Images Joe Public is the Loeries Awards Agency of the Year

Loeries Creative Week

#Loeries All the winners, Agency of the Year is Joe Public

11 Oct 2024

Source: © Gallo Images the excitement is real as Loeries Creative week kicks off

Loeries Creative Week

#Loeries: “The most fun you can have and still call it work*”

10 Oct 2024

New leadership announcements as WPP acquires NCA. Ogilvy global CEO Devika Bulchandani and James Murphy CEO Ogilvy Group UK (Image supplied)

Advertising

New Commercial Arts joins Ogilvy as WPP announces leadership shakeup

11 Sep 2024

From RAG to riches

Technology

From RAG to riches

Dawood Patel, Issued by Helm 16 Aug 2024

Jacaranda FM comes out tops for online radio audience

Radio & Audio

Jacaranda FM comes out tops for online radio audience

Issued by IAB South Africa 29 Jul 2024

Courtney Williams is part of the cohort. Source: LinkedIN.

Cannes Lions

Lions announces 2024 scholarship recipients, SA on the list

30 May 2024

Ogilvy strengthens its digital services offering and rebrands as Ogilvy One

Digital

Ogilvy strengthens its digital services offering and rebrands as Ogilvy One

Issued by Ogilvy South Africa 24 Apr 2024

Events & Conferencing

Entries are now open for the 2024 Loeries

7 Mar 2024

Source: Gallo Images Ogilvy won a total of 16 Loeries at the 45 Loeries

Loeries Creative Week

#Loeries2023: 232 Loeries awarded

Danette Breitenbach 9 Oct 2023

Source © alphaspirit The IAB South Africa has formed a three-year publishing industry measurement partnership with dY/dX, to provide a standardised measurement currency for publishers

IAB Bookmarks Awards

IAB SA and dY/dX partner for standardised measurement currency for publishers

29 May 2023

Source: © Julia Larson When it comes to shaping your customer experience and service delivery, do not underestimate the emotional and psychological state of South Africans

CRM, CX, UX

8 great CX fundamentals to get your customers back to love doing business with you again

Liezel Jonkheid 8 May 2023

Source: © The Loeries The Loeries are open for entries

Loeries Creative Week

2023 Loeries now open for entries

8 Mar 2023

Image supplied.

Loeries Creative Week

Loeries announces finalists

28 Sep 2022

Loeries Creative Week

Loeries Creative Week to be held in vibrant District Six, Cape Town

6 Sep 2022

A trio win for Oliver at Campaign Global Agency of the Year Awards

Advertising

A trio win for Oliver at Campaign Global Agency of the Year Awards

Issued by Oliver 8 Jun 2022

Tackling climate change through innovative tech solutions

Climate Change

Tackling climate change through innovative tech solutions

5 Apr 2022

Loeries CEO, Preetesh Sewraj

Loeries Creative Week

The Loeries 2022 open for entries

17 Mar 2022

Design

Shortlist for Design Effectiveness Awards 2022

10 Mar 2022

Emakina adds a creative hub in South Africa to its global footprint

Marketing

Emakina adds a creative hub in South Africa to its global footprint

Issued by Lume Communications 4 Mar 2022

#Loeries2021: ALL THE LOERIE AWARDS DAY 1 WINNERS!

Loeries Creative Week

#Loeries2021: ALL THE LOERIE AWARDS DAY 1 WINNERS!

20 Oct 2021

Loeries announces finalists for 2021

Loeries Creative Week

Loeries announces finalists for 2021

12 Oct 2021

Digital experiences customers want

Digital

Digital experiences customers want

Dipuo Tshoagong, Issued by VML 23 Sep 2021

Loeries Creative Week

The Loeries Creative Week line-up

22 Sep 2021

EXCLUSIVE: Why Accenture plans to acquire King James Group

Marketing & Media

EXCLUSIVE: Why Accenture plans to acquire King James Group

Evan-Lee Courie 10 Sep 2021

#D&AD21: D&AD awards 3 Black Pencils, 231 Culture, Design and Impact winners

D&AD Awards

#D&AD21: D&AD awards 3 Black Pencils, 231 Culture, Design and Impact winners

27 May 2021

Image source: Getty/Gallo

Banking

Nigeria is making progress with financial inclusion: here's how

Emmanuel Mogaji 20 May 2021

Praekelt joins Frontify in the new age of branding

Marketing

Praekelt joins Frontify in the new age of branding

Issued by Helm 3 Mar 2021

Loeries 2021 - Entries open to #fightthegoodfight

Loeries Creative Week

Loeries 2021 - Entries open to #fightthegoodfight

Issued by Loeries 2 Mar 2021

Effective Creativity - Gold

Loeries Creative Week

#Loeries2020 - Day one winners

25 Nov 2020

#Loeries2020: Day one winners

Loeries Creative Week

#Loeries2020: Day one winners

Jessica Tennant 16 Nov 2020

Loeries Creative Week starts today

Loeries Creative Week

Loeries Creative Week starts today

Issued by Loeries 13 Nov 2020

Free legal help for South Africans

Law Practice

Free legal help for South Africans

Issued by Helm 19 Oct 2020

Nevo Hadas, partner at Dydx.

Digital

#LockdownLessons: This is a golden opportunity

Juanita Pienaar 15 May 2020

Photo by ConvertKit on .

Design

Experience design thinking: A desk is a dangerous place from which to watch the world [Part 3]

Simon de Haast 29 Apr 2020

Digital

A trolley full of features

Issued by Helm 4 Dec 2019

Image source: You X Ventures via .

Design

Experience design thinking: Using tourists, fish and maps [Part 2]

Simon de Haast 16 Mar 2020

#FairnessFirst: Imagining a more diverse industry with D&AD CEO Patrick Burgoyne

Fairness First

#FairnessFirst: Imagining a more diverse industry with D&AD CEO Patrick Burgoyne

Jessica Tennant 2 Mar 2020

How to approach digital transformation in 2020

4th Industrial Revolution

How to approach digital transformation in 2020

19 Feb 2020

Experience design thinking: A fish called wonder [Part 1]

Design

Experience design thinking: A fish called wonder [Part 1]

Simon de Haast 6 Feb 2020

Image source: Gallo/Getty Images.

Research

The role of readers-first newsrooms and why trust is key in reader revenue [report]

22 Nov 2019

Image source: .

CRM, CX, UX

#FutureFit Yourself: Lessons from nasty service with a nice smile

Carmen Murray 14 Nov 2019

Image credit: Cannes Lions.

Cannes Lions

Cannes Lions unveils 2020 themes, new Creative Business Transformation Lions

29 Oct 2019

Gcwalisa dispensers help reduce single-use plastic at spaza shops

FMCG

Gcwalisa dispensers help reduce single-use plastic at spaza shops

28 Oct 2019

Design

Entry deadline for 2019 Shenzhen Design Award for Young Talents extended

16 Oct 2019

SA businesses compare well with standards of good conduct

Accounting & Auditing

SA businesses compare well with standards of good conduct

8 Oct 2019

Image credit: Loeries.

Loeries Creative Week

#Loeries2019: ALL THE WINNERS!

24 Aug 2019