CRM, CX, UX News

Subscribe & Follow

BizTrendsTV

RAPT BizTrendsTV: Nokulinda Mkhize: How Spiritual wellness is changing the workplace

The Lead Creative

The Lead Creative: "More creative freedom, less money"

Advertise your job vacancies

New Biz Press Offices

AdBot has opened a Biz Press Office on Bizcommunity.com!

South Africa's AI PPC agency. AdBot handles 24/7 Google Ads optimization so one-person marketing teams can focus on strategic growth, not daily bid management.

View AdBot's Biz Press Office

Confidence: The key differentiator for banking brands

How resolving issues can turn first-time buyers into loyal customers

How resolving issues can turn first-time buyers into loyal customers

By Liezel Jonkheid 12 Nov 2025

In the final RAPT BizTrendsTV episode of the year, we turn the tables on trends, as host (Left) Bronwyn Williams moves from host to guest, interviewed by Bizcommunity editor, (Right) Danette Breitenbach (Image composite by Ruth Cooper © Bizcommunity)

RAPT BizTrendsTV | The Headline Act: Turning the tables

11 Nov 2025

More news

Website "not so" best practices: unpopular opinion by a UX guru

Website "not so" best practices: unpopular opinion by a UX guru

Wetpaint Advertising 3 Jul 2024

Location Bank’s subdomain store locator supercharges ranking

Location Bank’s subdomain store locator supercharges ranking

Location Bank 28 Jun 2024

The last awards were awarded at Cannes on Friday, 21 June

#Cannes2024: Final Grande Prix and Lions

Danette Breitenbach 23 Jun 2024

How to handle customer complaints

How to handle customer complaints

21 Jun 2024

Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.

BPO industry report says Africa is becoming global CXM hub

Lindsey Schutters 20 Jun 2024

Customer Experience Africa Awards return for 2nd Edition

Customer Experience Africa Awards return for 2nd Edition

18 Jun 2024

Retailer’s guide on how to shift from multichannel to omnichannel payment experiences

Retailer’s guide on how to shift from multichannel to omnichannel payment experiences

Gary Bowers & Shaun Shehab 11 Jun 2024

The Salesforce World Tour attracted over 2,000 attendees.

Salesforce world tour comes to SA with $5.8bn growth projected

Lindsey Schutters 7 Jun 2024

Tunnel vision of funnel vision?

Tunnel vision of funnel vision?

icandi CQ 7 Jun 2024

Source:

The power of customer-centricity: Building profitability in SMEs

Natalie Van Der Merwe & James Guthrie 20 May 2024

5 tips to build personalised engagement with your customers

5 tips to build personalised engagement with your customers

16 May 2024

Is ChatGPT a better writer than me?

Is ChatGPT a better writer than me?

Cayley Jones, Helm 15 May 2024

Image supplied. Jaco Roux, head of product at South African e-commerce ecosystem, Bob Group, looks at how smaller businesses can compete with big-name online retail stores

6 lessons small online retailers can learn from big-name online retail stores

Jaco Roux 3 May 2024

It’s business as usual for The Body Shop South Africa with more stores ready for revamp

It’s business as usual for The Body Shop South Africa with more stores ready for revamp

The Body Shop 30 Apr 2024

SA scoops 8 International Loyalty Awards

SA scoops 8 International Loyalty Awards

25 Apr 2024

Image supplied. Gil Sperling, co-founder and CEO of data-driven adtech company, Flow, in his keynote speech at PPW in Bangkok, Thailand

Marketers say goodbye to cookies, hello to first-party data

19 Apr 2024

The panellists at the Flow discussion about the rise of first-party data was stacked with industry experts.

Era of first-party data dawns as the data cookie crumbles

Lindsey Schutters 17 Apr 2024

Francois Viviers is group head of marketing and communications. Source: Supplied.

Capitec Bank's journey to becoming one of the world's strongest banking brands

Karabo Ledwaba 4 Apr 2024

Ignition Group’s Yonela Ndabankulu talks customer-centric marketing in an age of constant connectivity

Ignition Group’s Yonela Ndabankulu talks customer-centric marketing in an age of constant connectivity

Ignition Group 28 Mar 2024

Businesses invited to participate in the 2024 South African Customer Experience Research Report

Businesses invited to participate in the 2024 South African Customer Experience Research Report

Rogerwilco 26 Mar 2024

MO Agency attains elite HubSpot Partner status, a first for the African continent

MO Agency attains elite HubSpot Partner status, a first for the African continent

MO Agency 20 Mar 2024

5 dos and don’ts to secure customer loyalty

5 dos and don’ts to secure customer loyalty

Nick Durrant, Bluegrass Digital 12 Mar 2024

Rogerwilco appointed performance marketing agency to Momentum Metropolitan Holdings

Rogerwilco appointed performance marketing agency to Momentum Metropolitan Holdings

Rogerwilco 11 Mar 2024

Rogerwilco enhances digital marketing through AI-based neuroscience product

Rogerwilco enhances digital marketing through AI-based neuroscience product

Rogerwilco 27 Feb 2024

Absa declares bold new business and brand promise across all of its markets

OnPoint PR 23 Feb 2024

Driving customer-centricity through harmonising insights, strategy, and operational implementation

Driving customer-centricity through harmonising insights, strategy, and operational implementation

React Customer Research 20 Feb 2024

The future of conversational chat channels in SA

The future of conversational chat channels in SA

Evan-Lee Courie 19 Feb 2024

Africa’s biggest marketing conference opens bookings

Africa’s biggest marketing conference opens bookings

IMC Conference 13 Feb 2024

Boost open rates with inspiration from top 10+ valentine email subject lines

Boost open rates with inspiration from top 10+ valentine email subject lines

Daniella Graham, Everlytic 13 Feb 2024

7 skills every CX interviewer needs

7 skills every CX interviewer needs

Liezel Jonkheid 12 Feb 2024

Let's do Biz