CRM, CX, UX News in South Africa

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'Change happens when young people believe their voices matter' - Anelisa Zungu

Shan Radcliffe

Youth Day 2025: Equipping the next generation with skills for a changing world

How young South Africans are redefining the hospitality industry this Youth Month

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RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

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#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Hertex HAUS reopens reimagined Bellville Showroom

#See: Hertex HAUS reopens reimagined Bellville Showroom

RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

RAPT BizTrendsTV: Musa Kalenga - How agentic AI is revolutioning business

Sunshinegun expands offering with full-service digital capability

Sunshinegun expands offering with full-service digital capabilitySunshinegun

Liezel Jonkheid is the director and founder of the Consumer Psychology Lab. Source: Supplied.

Transform your business culture through customer experience

By Liezel Jonkheid 6 Jun 2025

Leading with courage and conviction to shape the future of CX

Leading with courage and conviction to shape the future of CX

By Jeané van Greunen 3 Jun 2025

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Having a data strategy is a crucial underpin to your customer's online user experience and your digital transformation

Having a data strategy is a crucial underpin to your customer's online user experience and your digital transformation

Palesa Molukanele, VML 2 Dec 2021

Source: © Mikko Lemola

Technology key to brands' CRM

2 Dec 2021

Source: ©olegdudko

Absa comes out tops in overall customer satisfaction metric

30 Nov 2021

Gathering customer data effectively to create great customer experiences

Gathering customer data effectively to create great customer experiences

Paula Sartini 25 Nov 2021

Source: Supplied

Pick n Pay now offers customer support via WhatsApp

24 Nov 2021

Source: Getty

Omnichannel strategy, personalised CX to determine online winners this Black Friday

24 Nov 2021

Pitfalls of neglecting your email delivery

Pitfalls of neglecting your email delivery

JD Engelbrecht, Everlytic 24 Nov 2021

Committing to Black Friday can help your business win, year-round

Committing to Black Friday can help your business win, year-round

Jake Rubinstein 23 Nov 2021

Source: ©Andriy Popov -

#CEM21: Managing customer needs - Humans vs tech or human and tech?

Danette Breitenbach 19 Nov 2021

Source: Checkers

South African Loyalty Awards winners announced for 2021

18 Nov 2021

Wunderman Thompson SA Wins at 2021 Acquia Engage Awards

Wunderman Thompson SA Wins at 2021 Acquia Engage Awards

VML 18 Nov 2021

How can businesses foster customer and brand loyalty?

James MacDonald 15 Nov 2021

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The post-Covid world of sales has changed, have you?

Dylan Bowen 12 Nov 2021

Where your backstory is a front page story

Where your backstory is a front page story

Bizcommunity.com 10 Nov 2021

Teljoy refreshes brand for a new era of customer satisfaction

10 Nov 2021

Brands need to reach out or lose out

Brands need to reach out or lose out

5 Nov 2021

Using data to inform customer journey planning from a cultural perspective

Using data to inform customer journey planning from a cultural perspective

Virginia Alvarez 4 Nov 2021

New reports highlights need for organisations to embrace biometrics

New reports highlights need for organisations to embrace biometrics

3 Nov 2021

Source:

Empowering social media agents to deliver great customer service

Keegan Weber 2 Nov 2021

Introvert vs extrovert: does brand personality really matter?

Craig Hannabus 28 Oct 2021

Elizma Nolte

What's the future of shopping?

26 Oct 2021

VDX.tv releases 2021 holiday video advertising guide for brands and retailers

VDX.tv releases 2021 holiday video advertising guide for brands and retailers

VDX.tv 22 Oct 2021

5 strategies to enhance SMB growth

5 strategies to enhance SMB growth

Gerhard Hartman 21 Oct 2021

Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov

Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov

Kinetic Events 19 Oct 2021

#PulpNonFiction: A culture of trust or a culture of control?

#PulpNonFiction: A culture of trust or a culture of control?

Bronwyn Williams 18 Oct 2021

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New survey shows frustrations with authentication processes

12 Oct 2021

Digital first-impressions matter

Digital first-impressions matter

Brent Haumann 8 Oct 2021

The Ask Afrika Orange Index 2021 Ranking released - Customer experience levels decline during Covid and go digital

The Ask Afrika Orange Index 2021 Ranking released - Customer experience levels decline during Covid and go digital

Ask Afrika 7 Oct 2021

If you could only keep one loyalty programme, which one would it be?

If you could only keep one loyalty programme, which one would it be?

BrandMapp 6 Oct 2021

Customer experience has undergone a major shift in past 20 years

Customer experience has undergone a major shift in past 20 years

Ask Afrika 5 Oct 2021

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