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Mike Saunders, CEO of Digitlab explains the findings of the third annual State of Digital Survey (Image supplied)

It’s a golden age of business data - or is it?Mike Saunders

The ROI of customer loyalty: why retention eats acquisition for breakfast

The ROI of customer loyalty: why retention eats acquisition for breakfast

By Riaz Galant 8 Dec 2025

Why great CX isn't about more channels, but smarter integration

Why great CX isn't about more channels, but smarter integration

24 Nov 2025

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#BizTrends2019: Is your organisation transformed enough to get customer experience (CX) right?

#BizTrends2019: Is your organisation transformed enough to get customer experience (CX) right?

Sibongile Vilakazi, Kantar 7 Jan 2019

#BizTrends2019: 4 Tech trends to watch for in 2019

#BizTrends2019: 4 Tech trends to watch for in 2019

Esti Kilian 7 Jan 2019

From Europe to SA with love: 3 tips for South African marketers in 2019

From Europe to SA with love: 3 tips for South African marketers in 2019

Lisa Steingold 2 Jan 2019

Take care when hitching customers' emotions to your brandwagon

Take care when hitching customers' emotions to your brandwagon

Estelle Nagel 21 Dec 2018

Editor Kate Wilson with the December 2018 issue of Woolworths Taste.

The Taste of custom publishing success with Kate Wilson

Leigh Andrews 18 Dec 2018

Pfluegl explaining Tony Robbins' view on how human needs have changed.

#FairnessFirst: How to roll out effective digital transformation

Leigh Andrews 17 Dec 2018

Customer experience: The marriage of marketing and technology

Customer experience: The marriage of marketing and technology

Paula Sartini 10 Dec 2018

Unbox the festive season

Unbox the festive season

Bizcommunity.com 7 Dec 2018

Image credit: lightwise via .

Big banks don't cry - but new research shows maybe they should

James Wilson 3 Dec 2018

All the 2018 AfricaCom Awards winners

All the 2018 AfricaCom Awards winners

15 Nov 2018

#AfricaCom2018: How to leapfrog when improving customer experience

#AfricaCom2018: How to leapfrog when improving customer experience

Leigh Andrews 14 Nov 2018

Safeguard your customer relationships this Black Friday

Safeguard your customer relationships this Black Friday

Wynand Smit 13 Nov 2018

Customer expectations outpace brand experiences

Hans Zachar 12 Nov 2018

#ShopperInsights2019: Moving to frictionless commerce

#ShopperInsights2019: Moving to frictionless commerce

Danette Breitenbach 12 Nov 2018

Social media mining: Critical to CX management in the digital age

Social media mining: Critical to CX management in the digital age

Julian Thomas 8 Nov 2018

British Airways highlights need for GDPR compliance

British Airways highlights need for GDPR compliance

Gary Allemann 7 Nov 2018

Why mobile is the gatekeeper of brand loyalty today

Gareth Hawkey 7 Nov 2018

Viviers, Van Zyl, Salama and Tshukutswane at the BrandZ Cape Town panel discussion.

SA's first-ever BrandZ winners on the customer experience conversation

Leigh Andrews 6 Nov 2018

These are SA's favourite loyalty programmes

These are SA's favourite loyalty programmes

2 Nov 2018

AfricaCom Awards 2018 finalists

AfricaCom Awards 2018 finalists

1 Nov 2018

Local banks shine at inaugural BrandZ Top 30 Awards

Danette Breitenbach 1 Nov 2018

Jacques Oberholzer, co-founder of Now Boarding

#HeavyChef: How to design the ultimate mobile application

Juanita Pienaar 31 Oct 2018

Louise Robinson, MD of CG Consulting.

Increase sales and productivity with data cleaning

Louise Robinson 29 Oct 2018

App permissions can be used to exploit your data

App permissions can be used to exploit your data

Simon Campbell-Young 26 Oct 2018

How to keep a customer in the tech space

How to keep a customer in the tech space

Andre van der Merwe 26 Oct 2018

#BehindtheSelfie with... Stella Carter

#BehindtheSelfie with... Stella Carter

Leigh Andrews 24 Oct 2018

Corporate content should be part of your DNA

Corporate content should be part of your DNA

Bizcommunity.com 24 Oct 2018

5 technologies improving retail customer engagement

5 technologies improving retail customer engagement

Eben Esterhuizen 24 Oct 2018

Bizcommunity Recruitment in Africa Focus

Bizcommunity Recruitment in Africa Focus

Bizcommunity.com 23 Oct 2018

Retail and etail to work as a team not the opposition

Retail and etail to work as a team not the opposition

Julia Ahlfeldt 23 Oct 2018

Let's do Biz