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Mike Saunders, CEO of Digitlab explains the findings of the third annual State of Digital Survey (Image supplied)

It’s a golden age of business data - or is it?Mike Saunders

The ROI of customer loyalty: why retention eats acquisition for breakfast

The ROI of customer loyalty: why retention eats acquisition for breakfast

By Riaz Galant 8 Dec 2025

Why great CX isn't about more channels, but smarter integration

Why great CX isn't about more channels, but smarter integration

24 Nov 2025

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Individualisation: The powerful trend shaping retail customer experience

Individualisation: The powerful trend shaping retail customer experience

Ian Steyn 18 Oct 2018

BPM is dead, long live BPS

BPM is dead, long live BPS

Richard Firth 18 Oct 2018

Don't make your data compliance pop - make it POPIA

Don't make your data compliance pop - make it POPIA

Daniel Lotter 17 Oct 2018

#Newsmaker: "Measure, review, react" - Marilyn Nel

#Newsmaker: "Measure, review, react" - Marilyn Nel

Jessica Tennant 16 Oct 2018

Campaigns no longer cut it: Why we should stop creating things with a finite shelf life

Campaigns no longer cut it: Why we should stop creating things with a finite shelf life

Devin Ross 15 Oct 2018

The best Biz summer holiday (content) package ever!

The best Biz summer holiday (content) package ever!

Bizcommunity.com 15 Oct 2018

AI Summit launches at AfricaCom 2018

AI Summit launches at AfricaCom 2018

10 Oct 2018

Overall winner of the 2018 Ask Afrika Orange Index is Woolworths Food. Image supplied.

2018 Ask Afrika Orange Index: Be human

Danette Breitenbach 10 Oct 2018

The 29 industry winners of the 2018 Ask Afrika Orange Index. Image supplied.

2018 Ask Afrika Orange Index winners announced

10 Oct 2018

Hans Zachar, managing director: technology strategy, Accenture Africa.

How African enterprises chart growth in the digital age

Hans Zachar 9 Oct 2018

#NewBiz: Wonderland Collective acquires Studio Aura, opens offices in London, UAE

#NewBiz: Wonderland Collective acquires Studio Aura, opens offices in London, UAE

9 Oct 2018

E-commerce needs ERP

E-commerce needs ERP

Bernard Ford 9 Oct 2018

Clive Angel's insights on 'The Subscription Economy'

Clive Angel's insights on 'The Subscription Economy'

KOBELA MEDIA & ADVERTISING 9 Oct 2018

Survey reveals most consumers have underwhelming digital experiences

Survey reveals most consumers have underwhelming digital experiences

8 Oct 2018

(c) racorn -

Recession-beating tips for customer retention

Wynand Smit 5 Oct 2018

Why knowledge is power in customer service

Why knowledge is power in customer service

Wynand Smit 4 Oct 2018

BizTrends 2019 is here!

BizTrends 2019 is here!

Bizcommunity.com 27 Sep 2018

Narrative content director Robyn Daly

'Remember who's the hero of the story': The Narrative on winning UX

Leigh Andrews 27 Sep 2018

How to stay afloat when fake online reviews could sink your business

How to stay afloat when fake online reviews could sink your business

Daniella Shapiro 27 Sep 2018

Does big data make us understand less?

Does big data make us understand less?

Isla Prentis 27 Sep 2018

Chatbots are the future of customer communications

Chatbots are the future of customer communications

Brent Haumann 20 Sep 2018

Gartner reveals customer experience myths

Gartner reveals customer experience myths

19 Sep 2018

6 top tips for effective customer engagement on mobile

6 top tips for effective customer engagement on mobile

Lynette Hundermark 18 Sep 2018

Progressive companies should turn CX into a competitive advantage

Progressive companies should turn CX into a competitive advantage

Chantel Troskie 17 Sep 2018

Don't talk to me, talk to my chatbot

Don't talk to me, talk to my chatbot

Belinda Kayton 17 Sep 2018

AfricaCom 2018 takes place in Cape Town, 13-15 November 2018.

Celebrating Africa's digital heroes in 2018

14 Sep 2018

Give your brand the space to grow on Bizcommunity

Bizcommunity.com 14 Sep 2018

SA's growing appetite for convenience an opportunity for retailers, manufacturers

SA's growing appetite for convenience an opportunity for retailers, manufacturers

12 Sep 2018

The new battleground of customer experience

The new battleground of customer experience

Wayne Hull 7 Sep 2018

Recognising, rewarding and retaining your 'high value' customers

Recognising, rewarding and retaining your 'high value' customers

7 Sep 2018

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